Summary
Overview
Work History
Education
Skills
Custom Section 1
Timeline
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Karen Frejo

Rio Rancho,New Mexico

Summary

Accomplished Management Analyst with a proven track record at the Department of the Interior, adept in process mapping and enhancing organizational development. Demonstrated expertise in driving business process improvements and fostering client relationships, resulting in streamlined operations and compliance with federal regulations. Skilled in project management and teamwork, consistently achieving strategic goals. Dedicated professional knowledgeable about best practices in field, especially effective leadership strategies to motivate employee performance and job satisfaction. Well-organized in approaching problems to investigate causes and determine optimal solutions. Detailed understanding of organizational and regulatory expectations to drive performance. Strategic professional in management analysis known for unparalleled productivity and efficiency in task completion. Possess specialized skills in operational improvement, data analytics, and strategic planning. Excel at problem-solving, communication, and leadership, leveraging these soft skills to drive organizational success and foster team collaboration. Proactive professional offering many years of demonstrated success aiding companies to optimize and streamline processes to propel improvements in efficiency, productivity, and revenue generation. Practiced business consultant with in-depth understanding of all facets from marketing to operations. Ambitious and confident leader with invaluable insights and critical-thinking skills. Seasoned Management Analyst with background in executing strategic initiatives to improve operational efficiency and boost company performance. Strong skills include data analysis, project management, and problem-solving capabilities. Past roles have involved analyzing business operations, developing recommendations for improvement, and monitoring the implementation of these strategies leading to significant improvements in overall productivity. Multi-talented professional with several years of experience bringing background in financial administration, business development and operations leadership. Skilled at stepping into different areas with flexible and resourceful approach. Visionary project and program leader with exceptional problem-solving skills. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Overview

25
25
years of professional experience

Work History

Management Analyst

Department of the Interior/Bureau of Indian Affairs/Office of Field Operations
Albuquerque, NM
04.2024 - Current
  • Grade: GS-0343-14
  • Quality Assurance Officer/Regional Program Review - This project is a brand-new initiative Office of Field Operations (OFO) launched off in the third quarter of FY 24, the Southwest Regional office was selected for the first program review
  • Under the Quality Assurance Plan (QAP), the objective for this initiative is to ensure consistency across regional programs, identify operational risks and mitigate actions and support achievement of BIA priorities and strategy goals
  • I developed all prep work by scheduling interview meetings with regional leadership and program managers, developing and utilizing learning questions to obtain evidence building to further evaluate the health of the following regional programs: Self Determination, Budget, Administrative Support, Data Management, Human Capital (Staffing)
  • I conducted interviews and collected to perform data and performance analysis to determine key points that will be used in developing a Summary Report to regional director and a Executive Report to the OFO Deputy Bureau Director

Management Analyst

DOI/Deputy Assistant Secretary for Management/Office of Performance and Budget (OBPM)
Albuquerque, NM
10.2023 - 04.2024
  • Grade: GS 0343-14
  • From October 2023 to April 2024 I was on a detail assigned to the Office of Budget and Performance Management (OBPM)
  • This detail involved a variety of assignments assisting Indian Affairs (IA) in complying with performance management requirements and implementing processes that help IA to effectively plan, measure, manage and evaluate IA programs

Management Analyst

Department of the Interior / Bureau of Indian Affairs / Office of Field Operations
Albuquerque, NM
10.2019 - 10.2023
  • Grade: GS 0343-13/14
  • Assigned as project lead, I have developed and implemented a Quality Assurance Plan for the Office of Field Operations (OFO) for the purpose to ensure consistency across regional programs, identify operational risks and mitigating actions, and support achievement of BIA priorities and strategic goals

Program Analyst

Department of the Interior/Bureau of Indian Affairs/Office of Trust Services
Washington, D.C.
08.2016 - 10.2019
  • Grade: GS 0343-12/06
  • Conduct research and analysis, tracked and modified the department's performance measures data analysis report utilizing the Indian Affairs Performance Management System (IA-PMS) in identifying performance indicators if measures and goals were met

Law Enforcement Specialist

Department of the Interior / Bureau of Indian Affairs / Office of Justice Services
Washington, D.C.
10.2013 - 08.2016
  • Grade: GS 0301-11
  • Designated as an assistant to the Associate Director of Field Operations in working with assigned contract officer and vendors to develop and track contract performance for law enforcement uniform supplies

Program Analyst

Department of the Interior / Bureau of Indian Affairs / Office of Justice Services
Washington, D.C.
08.2006 - 10.2013
  • Grade: GS 0343-12
  • Elected as primary source in performing financial duties for immediate office and for the Division of Drug Enforcement involving researching, compiling, monitoring, tracking purchase orders, requisitions, obligations, and expenditures to senior management to ensure program's budget operations are in compliance with the Federal regulations

Financial Analyst

Department of the Interior / Bureau of Indian Affairs / Office of Fiscal Services
Reston, VA
06.2005 - 08.2006
  • Grade: GS0501-11
  • Performed research and processed financial documents such as interagency agreements, travel vouchers, requisitions, obligations, payroll adjustments, lease, and vendor payments utilizing multiple specialized accounting software

Financial Analyst

Department of the Interior / Bureau of Indian Affairs / Office of Information Operations
Herndon, VA
03.2005 - 06.2005
  • Grade: GS 0501-9
  • Researched and executed small invoice payments for government and/non-government vendors, worked independently and as part of a payment section team to assist with data entry on financial and contract disbursements

Management Analyst

Department of the Interior / Bureau of Indian Affairs / Office of Contracts and Grants
Reston, VA
04.2004 - 03.2005
  • Grade: GS 0343-9
  • Reviewed and monitored tracking system on purchase orders and contracts utilizing procurement software Interior Department Electronic Acquisitions Systems (IDEAS)

Financial Specialist

Department of the Interior / Bureau of Indian Affairs / Division of Fiscal Services
Reston, VA
06.2003 - 04.2004
  • Grade: GS 0501
  • Worked with cross functional resources to implement direct accounting operations achieving timely disbursements and streamlined processing

Voucher Examiner

Department of the Interior / Bureau of Indian Affairs / Division of Accounting Management
Washington, D.C.
05.2001 - 01.2002
  • Grade: GS 0540-5
  • Worked as Alternate Collection Officer specializing in Bill of Collections as in scheduling and collection check disbursements

Education

Project Management Certification Program (FAC-P/PM) -

U.S. DEPARTMENT OF DEFENSE (Defense Acquisition University (DAU)
12.2024

Foundations of Intelligence Analysis

INTERNATIONAL OF LAW ENFORCEMENT INTELLIGENCE ANALYSTS (IALEIA)
Seattle, W.A.
12.2012

Investigating & Prosecuting Indian Country / Statistics & Coding

DEPARTMENT OF INTERIOR/BUREAU OF INDIAN AFFAIRS/INDIAN POLICE ACADEMY
Spokane, W.A.
11.2012

Investigative Analyst Resources

CRIMINAL JUSTICE INFORMATION SYSTEMS (CJIS)
Portland, O.R.
09.2012

Incident Management Analysis Reporting System

U.S. PARK POLICE
Anacostia, V.A./D.C.
12.2011

National Incident Based Reporting System

DEPARTMENT OF JUSTICE/FEDERAL BUREAU OF INVESTIGATION (FBI)
Clarksburg, W.V.
03.2011

Accounting & Business Law

STRAYER UNIVERSITY
Loudon, V.A.
09.2001

A.A.S. - Business Administration

PARKS COLLEGE
Albuquerque, N.M.
03.1991

Program Analyst Certification Program, Executive Assistant Certification Program

DEPARTMENT OF THE INTERIOR UNIVERSITY
Washington, D.C.

Crime & Intelligence Analysis Cert.Program, Research Methods: Criminal Justice/Criminology

UNIVERSITY OF CALIFORNIA

Skills

  • Creating project plans
  • Requirement gathering and analysis
  • Process mapping
  • Business case validation
  • Organizational development
  • Policy analysis
  • Business process improvement
  • Client relationship management
  • Analyze data
  • Project coordination
  • Excellent communication
  • Project management
  • Teamwork and collaboration
  • Performance management
  • Conduct observations
  • Data collection
  • Multitasking Abilities
  • Risk management
  • Performance metrics
  • Quality assurance

Custom Section 1

REFERENCES

  • Leroy Bohling

College/Supervisor (former)

(505) 453-9984

Mr. Bohling is my colleague and my former supervisor whom I have worked with for the past 10 years within my federal employment with the Office of Trust Services and the Office of Field Operations.

  • Quiana Galloway

(785) 766-2455

Mrs. Galloway is my colleague whom I have worked with in my federal law enforcement employment of the Office of Justice Services.  I have known Mrs. Galloway for over 20 years.

  • Beverly Tenorio

(505) 249-6514

Mrs. Tenorio is my colleague whom I have previously worked with in my federal law enforcement employment in the Office of Justice Services.  I have know Mrs. Tenorio for over 20 years.

Timeline

Management Analyst

Department of the Interior/Bureau of Indian Affairs/Office of Field Operations
04.2024 - Current

Management Analyst

DOI/Deputy Assistant Secretary for Management/Office of Performance and Budget (OBPM)
10.2023 - 04.2024

Management Analyst

Department of the Interior / Bureau of Indian Affairs / Office of Field Operations
10.2019 - 10.2023

Program Analyst

Department of the Interior/Bureau of Indian Affairs/Office of Trust Services
08.2016 - 10.2019

Law Enforcement Specialist

Department of the Interior / Bureau of Indian Affairs / Office of Justice Services
10.2013 - 08.2016

Program Analyst

Department of the Interior / Bureau of Indian Affairs / Office of Justice Services
08.2006 - 10.2013

Financial Analyst

Department of the Interior / Bureau of Indian Affairs / Office of Fiscal Services
06.2005 - 08.2006

Financial Analyst

Department of the Interior / Bureau of Indian Affairs / Office of Information Operations
03.2005 - 06.2005

Management Analyst

Department of the Interior / Bureau of Indian Affairs / Office of Contracts and Grants
04.2004 - 03.2005

Financial Specialist

Department of the Interior / Bureau of Indian Affairs / Division of Fiscal Services
06.2003 - 04.2004

Voucher Examiner

Department of the Interior / Bureau of Indian Affairs / Division of Accounting Management
05.2001 - 01.2002

Project Management Certification Program (FAC-P/PM) -

U.S. DEPARTMENT OF DEFENSE (Defense Acquisition University (DAU)

Foundations of Intelligence Analysis

INTERNATIONAL OF LAW ENFORCEMENT INTELLIGENCE ANALYSTS (IALEIA)

Investigating & Prosecuting Indian Country / Statistics & Coding

DEPARTMENT OF INTERIOR/BUREAU OF INDIAN AFFAIRS/INDIAN POLICE ACADEMY

Investigative Analyst Resources

CRIMINAL JUSTICE INFORMATION SYSTEMS (CJIS)

Incident Management Analysis Reporting System

U.S. PARK POLICE

National Incident Based Reporting System

DEPARTMENT OF JUSTICE/FEDERAL BUREAU OF INVESTIGATION (FBI)

Accounting & Business Law

STRAYER UNIVERSITY

A.A.S. - Business Administration

PARKS COLLEGE

Program Analyst Certification Program, Executive Assistant Certification Program

DEPARTMENT OF THE INTERIOR UNIVERSITY

Crime & Intelligence Analysis Cert.Program, Research Methods: Criminal Justice/Criminology

UNIVERSITY OF CALIFORNIA