Summary
Overview
Work History
Education
Skills
Military Experience
Languages
Karen Friese

Karen Friese

Haltom City,TX

Summary

Results-driven customer management professional with a proven track record in building strong customer relationships. Recognized for consistently delivering high levels of client satisfaction and retention. Highly regarded for ability to collaborate effectively with teams and adapt to changing needs. Expertise in strategic account management and problem-solving make a valuable asset to any organization.

Overview

28
28
years of professional experience

Work History

Special Education Substitute Teacher

Birdville Independent School District
10.2024 - Current
  • Utilized assistive technology tools to increase accessibility and engagement for students with diverse abilities in the classroom setting.
  • Improved student behavior management by implementing consistent classroom routines and positive reinforcement strategies.
  • Ensured a safe and inclusive learning environment by promoting respect, empathy, and understanding among all students.
  • Increased collaboration between general and special education teachers by organizing regular meetings and sharing resources.
  • Supported students'' social-emotional development through modeling appropriate behaviors, facilitating group discussions, and providing one-on-one counseling when necessary.
  • Assisted students in achieving academic growth by providing targeted instruction based on their unique learning needs.
  • Fostered a positive rapport with students through genuine interactions that built trust and encouraged open communication.
  • Maintained open lines of communication with families regarding student progress, concerns, or additional supports needed at home or in school settings.
  • Established clear expectations for class conduct and academic performance, resulting in a focused learning environment.

Early Childhood Special Education Teacher Assistant

Arlington ISD
08.2024 - 10.2024
  • Assist students with physical needs and personal care including feeding, bathroom needs, and personal hygiene
  • Assist in managing the behavior of students and crisis intervention including restraining disruptive or dangerous physical behavior as needed
  • Responsible for learning and adapting to each student’s special medical, physical, communicative, and emotional needs
  • Assist with individual students or small groups to develop motor skills and conduct instructional exercises assigned by lead educator
  • Assist in supervising students throughout the school day, both inside and outside the classroom, including lunchroom, and playground
  • Utilized American Sign Language to communicate and educate students
  • Communicate with the lead educator to inform of the special needs or problems of individual students
  • Prepared instructional materials and classroom displays
  • Prepare administrative records and preparing required reporting
  • Assessed student progress regularly through formative and summative assessments, adapting instruction accordingly to meet individual needs.
  • Maintained accurate records of student performance, using data analysis tools to inform ongoing instructional planning and decision making.
  • Implemented data-driven instructional practices, resulting in improved student performance on assessments and increased mastery of key concepts.

Senior Customer Success Manager

Oracle Corporation
04.1997 - 08.2015
  • Increased customer satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high customer retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Conducted regular account reviews to identify areas for improvement and ensure continued success.
  • Collaborated with sales team to identify potential upsell opportunities and expand client base.
  • Established clear communication channels between clients and internal teams, ensuring seamless project execution.
  • Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
  • Evaluated customers' potential needs to make appropriate recommendations.
  • Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
  • Established performance and service goals and held associates accountable for individual performance.
  • Performed duties and provided service in accordance with established operating procedures and company policies.
  • Developed new employees and on-going performance assessment of current employees.
  • Tracked and maintained orders to guarantee prompt and successful delivery of merchandise to customers.
  • Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues.
  • Collected and analyzed data to learn more about consumer behavior.

Education

ASL Interpretation AAS - American Sign Language

Tarrant County College, Fort Worth, TX
06.2026

Educational Aide Certificate -

Texas Educator Association, Fort Worth, TX
07-2024

Bachelor Of Science In Nursing - Nursing

Midwestern State University, Wichita Falls, TX
06-1993

Completed 50 credits towards a Bachelor's Degree in Nursing

Skills

  • Client relationship building
  • Performance tracking
  • CRM proficiency
  • Problem-solving
  • Team leadership
  • Adaptability and flexibility
  • Decision-making
  • Customer engagement

Military Experience

Specialist - Administrative Assistant, U.S. Army

Languages

American Sign Language
Professional Working

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