Karen Fujita
Business Systems Analyst
Seattle,WA
Summary
Accomplished Business & Information Systems Analyst and Program Manager with expertise in mission-critical IT, digital marketing, and digital product development environments. Experienced leader and project manager with a strong background in business, government, and non-profit sectors. Comprehensive training in various areas of computer/information systems and security. Skilled in effectively communicating with both business and technical teams, motivating them to successfully navigate the complete SDLC using agile development methodologies such as SCRUM & Gherkin language syntax. Known for quick and reliable response to the day-to-day demands of the business. Adept problem-solver and technical liaison with a focus on risk analysis, stakeholder management, requirements gathering, analysis & documentation (BRD), functional specification, business case analysis, process re-engineering, digital marketing, agile/SCRUM iterative development, epics, features, user stories, tasks (Gherkin language), web middleware knowledge, digital product design and redesign, system documentation, best practice SDLC methodology, support level skills with SQL, expert level skills in MS Excel, reporting design & data analysis, system design, development, and enhancement. Proficient in data security/integrity, migration, mapping, analysis, reporting, user acceptance testing (UAT) & test management, and use cases.
Overview
12
12
years of professional experience
3
3
Certifications
Work History
Business Analyst
Inabia
06.2023 - 01.2024
- Senior level analyst assisting Seattle City Light with current projects and change management, primarily to implement a SaaS application to automate crew call out
- Tools: Excel, Word, PowerPoint, Teams
- Document process changes from 'as-is' to 'to-be' to facilitate staff in making a significant and mission critical change within the organization
- Impacting all of Seattle City Light customers
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Supported software development projects by defining clear requirements and effectively communicating them to technical teams.
- Enabled data-driven decision making with advanced analytics tools, generating valuable insights for the organization.
Data Program Manager/Business Analyst
WaferWire
07.2021 - 01.2023
- Company Overview: Microsoft’s Unified Support Pricing program for volume licensing
- Tools: Excel, Word, PowerPoint, Teams
- Project manage to scale customer volume licensing pricing processes, working closely with Enterprise Services Insights team
- Support ongoing strategic projects, pricing, account targeting, deal operations, and delivery workstreams with customer data insights
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Managed cross-functional teams for successful project completion within deadlines and budgets.
- Utilized data-driven decision-making approaches to inform strategy development and optimize outcomes.
Business Systems Analyst III
Valorem Reply
05.2017 - 05.2021
- Senior-level Business Analyst working with Microsoft and other clients on Sales and Digital Marketing digital products and customer-facing sites in an Agile/Scrum environment
- Tools: Excel, PowerBI, DevOps, SQL, Word, PowerPoint, Teams, Gherkin Language
- Assessed business requirements to create focused solutions.
- Trained business personnel in use of systems.
- Document and manage requirements in the form of user stories, features, and epics in an Agile framework
- Improve and evolve Microsoft’s Business Value Proposal marketing toolset
- Gather, specify, and manage delivery of a LAMP 5 for LaSalle
- Operations for Microsoft Cloud Acceleration Program to assist Microsoft Partners digital marketing of cloud-based technology
- Design and development of an automated data migration system for Microsoft for migration to Azure
- Assist in management of projects
- Managed multiple projects simultaneously, consistently meeting deadlines while maintaining a high standard of quality workmanship.
- Developed comprehensive documentation to support end-users and facilitate future enhancements.
- Created and maintained standard operating procedures governing system functions and features.
Senior Business Systems Analyst
Fuel Talent
07.2015 - 05.2017
- Company Overview: Audience Science
- Senior level Business and Reporting Analyst in online digital marketing and advertising industry, working with very large data sets in Hadoop clusters
- Tools: Excel, SQL, Word, PowerPoint, Jira/Rally, Confluence
- Gather and translate reporting requirements into manageable and deliverable reporting systems
- Automate reporting and other data processing systems
- Managed processing, reporting, and communication for all whitelisting in conformance with customer’s individual brand safety guidelines
- Assist in response to campaign trouble tickets on Jira using PIG to extract campaign data from Hadoop cluster system
Senior Business Analyst
Randstad Technologies
07.2014 - 04.2015
- Company Overview: CDK Global
- Senior level Business Analyst in an agile / scrum web development team to maintain and improve flexible digital marketing products for the automotive industry
- Primarily support for Dealer Services for GM Canada client
- Tools: Excel, Word, Jira/Rally, Confluence
- Managed customer expectations by translating high level requirements into detailed business requirements and determining complexity and feasibility of customer change requests for GM Canada client for Dealer Services
- Assisted Engagement Managers by facilitating solution design, development estimation and project management and by developing tools for sprint planning, backlog grooming, project, epic, and story prioritization at various stages in an agile / scrum environment
- Managed stakeholder expectations through transparent communication and timely status updates, ensuring alignment between project deliverables and business objectives.
- Assisted in developing, documenting, and adapting a traceable and verifiable process to manage rudimentary requests from client conception to delivery
- Created detailed user stories for system enhancements, leading to improved functionality and user satisfaction.
Financial Reporting Analyst
2 Degrees
04.2014 - 06.2014
- Company Overview: Microsoft
- Maintained and defined improvements to financial reporting for C&E Division of Microsoft
- Key skill was to work with business and technical stakeholders to translate standard financial planning and analysis requirements into technical specifications to deliver clear, accurate, and efficient reporting of cost accounting data
- Tools: Excel, DevOps, SQL, Word, PowerPoint, Teams
- Developed complex reporting capability in Excel that ties to Mercury and Mercury Plan
- Built referential integrity into the system of reporting for month close, forecast, and planning reports
- Incorporated reporting hierarchy and organizational changes into the system of reports
- Maintained and distributed a monthly newsletter of close activities
- Enhanced documentation to allow those unfamiliar with the system of reports to execute the tasks related to the position
Business Systems Consultant
Resource Global Professionals
12.2013 - 03.2014
- Company Overview: Microsoft
- Developed and supported a 10-year dynamic planning model for Real Estate and Facilities Finance group to manage the Puget Sound area assets
- Tools: Excel, DevOps, SQL, Word, PowerPoint, Teams
- Spearheaded innovative solutions to complex challenges, resulting in higher client satisfaction rates.
- Translated complex business requirements into use cases and ultimately an Excel spreadsheet application that includes the ability to dynamically shift and/or adjust planned project spending scalable up to 50 years and for use globally
- Built in rules to manage changes based on the spending flexibility of each project
- Added ability to compare a baseline static plan to any forecast spending plan to determine long range cost savings
- Documented all related processes leaving a legacy of knowledge
Business Systems Analyst
Experis Inc.
03.2012 - 08.2012
- Company Overview: Microsoft
- Gathered and translated documented business and user requirements into clear and concise functional specifications and designs
- Created user stories and test cases, performed initial testing, & regression tests on a system to report consumption of BGIT Systems Services within Microsoft
- Tools: Excel, Visual Studio, SQL, Word, PowerPoint, Teams
- Managed project using agile/scrum methodology developing and enhancing user stories iteratively as requirements evolved
- Utilized Excel spreadsheets pivot tables and vector lookups, Visual Studio to track bugs and proposed enhancement requirements, and PowerPoint to present results
- Developed operational guidelines for permanent staff to manage consumption reporting
- Analyzed and discussed the results with higher level management on how to utilize consumption reporting information to save Microsoft millions in operational dollars
- Conducted user acceptance testing (UAT) to ensure delivery of an efficient system without compromising quality or security
Education
MBA - Marketing/Finance/Quantitative Methods
Santa Clara University
Santa Clara, CA01.1985
BA - Economics/Computer Science
San Francisco State University
01.1980
Skills
- Risk Analysis
- Stakeholder Management
- Requirements Gathering, Analysis & Documentation (BRD)
- Business Case Analysis
- Process Re-Engineering
- Digital Marketing
- Agile/SCRUM Iterative Development
- Epics, Features, User Stories, and Tasks (Gherkin language)
- Web Middleware Knowledge
- Digital Product Design and Redesign
- Best Practice SDLC Methodology
- Support Level Skills with SQL
- Expert Level Skills in MS Excel
- Microsoft Excel Mastery
- Reporting Design & Data Analysis
- System Design, Development, and Enhancement
- Data Security/Integrity, Migration, Mapping, Analysis, and Reporting
- User Acceptance Testing (UAT) & Test Management, Use Cases
Certification
- Certified Scrum Master (CSM), 2017
- Certified Product Owner (CPO), 2018
- Certified Information Systems Security Professional (CISSP), 2002
Priorexperience
Experience prior to 2012 available upon request. Industries included: Government, Non-Profit, Aerospace, Banking, Finance, Technology, Telecommunications, Insurance, and Scientific Research.
Timeline
Business Analyst
Inabia
06.2023 - 01.2024
Data Program Manager/Business Analyst
WaferWire
07.2021 - 01.2023
Business Systems Analyst III
Valorem Reply
05.2017 - 05.2021
Senior Business Systems Analyst
Fuel Talent
07.2015 - 05.2017
Senior Business Analyst
Randstad Technologies
07.2014 - 04.2015
Financial Reporting Analyst
2 Degrees
04.2014 - 06.2014
Business Systems Consultant
Resource Global Professionals
12.2013 - 03.2014
Business Systems Analyst
Experis Inc.
03.2012 - 08.2012
MBA - Marketing/Finance/Quantitative Methods
Santa Clara University
BA - Economics/Computer Science
San Francisco State University
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