Karen Galagaza

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Assisted with hiring, training and mentoring new staff members.
• Improved customer satisfaction through staff training in customer service and product knowledge.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Completed point of sale opening and closing procedures.
• Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
• Rotated merchandise and displays to feature new products and promotions.
• Maximized sales by creating innovative visual merchandising displays and store layouts.
• Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
• Approved regular payroll submissions for employees.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
• Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
• Supervised guests at front counter, answering questions regarding products.
• Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
• Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
• Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
• Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
• Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
• Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
• Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
• Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
• Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
• Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
• Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.
• Improved efficiency and accuracy of inventory management by implementing new stock control system.
• Increased community engagement by participating in local events and sponsoring youth sports teams, raising store's profile.
• Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
• Coordinated in-store events to increase foot traffic, partnering with local businesses and community organizations for mutual benefit.
• Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
• Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
• Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
• Implemented customer feedback system to address and quickly rectify any issues, thereby enhancing customer loyalty.
• Conducted market research to better understand local consumer base, tailoring store offerings to meet their needs.
• Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
• Optimized checkout process to reduce wait times, improving customer satisfaction scores.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Interacted well with customers to build connections and nurture relationships.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Trained and guided team members to maintain high productivity and performance metrics.
• Assisted in recruiting, hiring and training of team members.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Reported issues to higher management with great detail.
• Supervised creation of exciting merchandise displays to catch attention of store customers.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Implemented business strategies, increasing revenue, and effectively targeting new markets.
• Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
• Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
• Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.

Trained beauty consultants and makeup artists, completed inventory and schematic reports for account executive. Ran larger scale events in several departments.

International commercial lending officer. International private banking officer handling embassies, embassy personnel and high net worth foreign individuals