KAREN GALBREATH
Manager
Summary
Multi-tasking, hardworking Manager with expert team leadership, planning and organizational skills built during successful career. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Proficient in maintaining regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Dedication to partnering with team members to promote an engaged, empowering work culture. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
24
24
years of professional experience
1
1
year of post-secondary education
Work History
Manager of Default Title
NationalLink
Robinson Township, PA
04.2013 - 12.2022
- Managed day to day activities, work in progress reports, and production numbers for all default title lines of business
- Developed and implemented new procedures to increase production, efficiency and to identify deficiencies in Service Level Agreement
- Developed, implemented, and maintained procedures for new departments
- Prepared disciplinary procedures and write-ups for performance violations
- Prepared and distributed monthly management reports on staffing, issues and volume
- Assisted in creating and annual reviewing of the Business Continuity Plans/Business Recovery Plans
- Oversaw and implemented compliance with department goals and metric
- Escalated issues to legal counsel, when applicable
- Held monthly meetings with internal staff and external clients to ongoing business needs
- Wrote and conducted monthly and yearly performance reviews with staff
- Conducted interviews for potential employees and assisted in the hiring/reduction-in-force processes
Account Executive - TSG & Online Searching
PowerLink, LP
Moon Township, PA
02.2010 - 04.2013
- Managed day to day activities, work in progress reports, and production numbers for all default title lines of business
- Trained new title examiners
- Developed and implemented new procedures to increase production and efficiency
- Prepared and distributed monthly management reports on staffing, issues and volume
- Assisted in creation of Business Continuity Plan
- Performed audits on completed reports to ensure internal compliance
Typist - TSG Examiner
ServiceLink, LP
Aliquippa, PA
11.1998 - 02.2010
- Reviewed multi-state documents from county abstractors and online searchers to create title reports
- Identified issues, analyzed information and provided solutions to problems.
- Strengthened communication skills through regular interactions with others.
Education
General Studies
University of Phoenix Online
2009 - 2009
Skills
Verbal and written communication
undefinedLicense
Pennsylvania Resident Title Agent - License # 1028166
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Manager of Default Title
NationalLink
04.2013 - 12.2022
Account Executive - TSG & Online Searching
PowerLink, LP
02.2010 - 04.2013
General Studies
University of Phoenix Online
2009 - 2009
Typist - TSG Examiner
ServiceLink, LP
11.1998 - 02.2010
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