Karen Gallant
Augusta,ME
Summary
Organized Nurse Manager dedicated to maintaining high-performance and quality-driven healthcare units. Well-versed in evaluating staff performance, conducting education programs and developing departmental budgets. Strong communicator and tactical planner with top skills in problem-solving and conflict management.
Overview
39
39
years of professional experience
Work History
Director of Operations
Amedisys Hospice
Auburn, ME
01.2024 - Current
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Monitored budget and utilized operational resources.
- Oversaw day-to-day production activities following business objectives.
- Established and monitored quality assurance standards to achieve operational excellence.
- Implemented quality control measures to maintain high standards of service delivery.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Mentored and coached team members to foster a productive and engaging work environment.
NURSE MANAGER, PALLIATIVE CARE
Maine General Medical Center
Augusta, ME
03.2020 - Current
- Monitored staff performance and provided coaching and formal counseling to staff
- Received and investigated complaints from families, patients and clinical staff, devising solutions to multifaceted challenges
- Trained other nurses on patient care and daily tasks, supporting growth and professional development
- Applied clinical judgment and comprehensive knowledge of facility policies to assist floor nurses with patient care decisions
- Performed personnel interviewing, hiring, disciplinary actions and dismissals
- Achieved departmental goals and objectives by instituting new processes and standards for in-patient care
- Advocated for patient needs with interdisciplinary team and implemented outlined treatment plans
- Maintained communication and transparency with governing boards, department heads and medical staff
- Directed, supervised and evaluated medical, clerical or maintenance personnel
- Managed performance of 12-person nursing staff, reviewing task completion, prioritization and report quality.
HOME HEALTH SUPERVISOR
Maine General Medical Center
Augusta, ME
10.2019 - 03.2020
- Communicated with patients with compassion while keeping medical information private
- Collaborated with multi-disciplinary staff to improve overall patient care and response times
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
HOSPICE NURSE LIAISON
Maine General Medical Center
Augusta, ME
09.2014 - 10.2019
- Created and applied tailored care plans that would meet each patient's individualized needs
- Utilized effective interpersonal, writing and active listening skills to build and cultivate positive relationships with patients, caregivers and physicians
- Administered oral, IV and intra-muscular medications and monitored patient reactions
- Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues
- Assessed patient conditions, monitored behaviors and updated supervising physicians with observations and concerns.
HOSPICE REGISTERED NURSE CASE MANAGER
Maine General Medical Center
Augusta, ME
10.2011 - 09.2014
- Delivered respectful, compassionate care to each patient and family member
- Guided patients' loved ones and caregivers in pain management, wound care and medication dosing.
CRITICAL CARE REGISTERED NURSE
Central Maine Medical Center
Lewiston, ME
10.2007 - 10.2011
- Managed PA catheters and arterials, vasoactive drug administration and titration, thrombolytic therapy, dysrhythmia interpretation and chest tube management
- Treated patients with broad range of acute, life-threatening diagnoses
- Prioritized patient care assignments based on patient conditions to achieve optimal outcomes.
FLIGHT ATTENDANT
Continental Airlines
Newark, NJ
06.1985 - 03.2011
- Demonstrated safety equipment and procedures to meet FAA guidelines
- Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
SURGICAL REGISTERED NURSE
Central Maine Medical Center
Lewiston, ME
05.2006 - 10.2007
- Accessed patient medical history, current medications and pre-procedure instructions to confirm adherence and respond to questions
- Informed patients, family members and caregivers of physician instructions for post-operative at-home care
- Maintained aseptic environment to prevent patient infections or other unwanted outcomes.
Education
Bachelor of Science - Nursing
University of Maine At Fort Kent
Fort Kent, ME05.2025
Associate of Science - Nursing
University of Maine At Augusta
05.2006
Skills
- Case review
- Staff leadership
- Nursing assignments
- Utilization management
- Quality controls
- Electronic charting skills
- Patient education and advocacy
- Patient-centered care
- Intake and discharge
- Staff Development and Precepting
Timeline
Director of Operations
Amedisys Hospice
01.2024 - Current
NURSE MANAGER, PALLIATIVE CARE
Maine General Medical Center
03.2020 - Current
HOME HEALTH SUPERVISOR
Maine General Medical Center
10.2019 - 03.2020
HOSPICE NURSE LIAISON
Maine General Medical Center
09.2014 - 10.2019
HOSPICE REGISTERED NURSE CASE MANAGER
Maine General Medical Center
10.2011 - 09.2014
CRITICAL CARE REGISTERED NURSE
Central Maine Medical Center
10.2007 - 10.2011
SURGICAL REGISTERED NURSE
Central Maine Medical Center
05.2006 - 10.2007
FLIGHT ATTENDANT
Continental Airlines
06.1985 - 03.2011
Bachelor of Science - Nursing
University of Maine At Fort Kent
Associate of Science - Nursing
University of Maine At Augusta