Summary
Overview
Work History
Education
Skills
Timeline
Generic

Karen Gallegos

Española,NM

Summary

Proven leader and effective communicator, adept in administration and management with a track record of enhancing operational efficiency at Los Alamos County. Skilled in volunteer coordination and budgeting, I excel in creating strategic improvements and fostering professional relationships. Demonstrated ability to streamline processes, achieving significant time and resource savings. Outgoing Volunteer providing experience helping non-profit organization with daily tasks and needs. Friendly and helpful when assisting employees and visitors requesting services. Driven by cause to work diligently to accomplish measurable impact. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

32
32
years of professional experience

Work History

Volunteer

Compassion for Action
08.2015 - Current
  • Assist with special events and programs.
  • Use strong interpersonal communication skills to convey information to others.
  • Communicate with staff members to stay informed about volunteer opportunities and events.
  • Represent organization positively and professionally while providing community with much-needed services.
  • Support efficient operations at homeless shelter, preparing meals and organizing supplies.

Senior Office Specialist

Los Alamos County
09.2002 - 09.2014
  • Established positive relationships with clients by providing exceptional customer service and prompt issue resolution.
  • Proactively identified areas for improvement within office procedures, leading initiatives to address these issues effectively.
  • Created detailed reports on office activities, facilitating increased transparency and better strategic planning among management teams.
  • Streamlined budget tracking process by implementing effective expense reporting tools, improving financial management capabilities within the department.
  • Maintained a well-organized filing system for easy document retrieval and reduced clutter in the workspace.
  • Assisted executives with scheduling, travel arrangements, and meeting preparation to ensure smooth operations.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Performed wide-ranging administrative, financial and service-related functions.
  • Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events.
  • Proofread and edited documents for accuracy and grammar.
  • Served as corporate liaison for Personal Board, Employee Recognition, Board and Labor Relations Board.

Family Assistance Analyst

State of New Mexico Human Services Department
08.1992 - 09.2002
  • Interviewed applicants and explained scope of different available benefits.
  • Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
  • Scheduled appointments with applicants to gather information and explain benefits processes.
  • Assisted clients with completion of applications and paperwork.
  • Reviewed applications for different aid programs and determined which qualification criteria for individuals.
  • Coordinated referral processes among partner agencies, ensuring seamless transition of services between providers.
  • Maintained accurate records and documentation, promoting transparency and accountability in all actions taken on behalf of clients.
  • Participated in ongoing professional development, staying current on best practices and emerging trends within the family assistance field.
  • Promoted a supportive environment through empathy and understanding in all communications with families.
  • Managed a diverse caseload effectively, prioritizing needs based on urgency and impact while adhering to established protocols.
  • Established trust-based relationships with clients, facilitating open communication and effective problem-solving efforts.
  • Served as an advocate for clients'' rights within various social service agencies, promoting equitable access to resources across communities served.
  • Streamlined assistance processes for improved efficiency and timely delivery of services to families.

Education

High School Diploma -

Espanola Valley High School
Espanola, NM

Business Administration Courses -

Northen New Mexico College
Española, NM

Skills

  • Positive Attitude
  • Teamwork and Collaboration
  • Computer Skills
  • Attention to Detail
  • Organized and Efficient
  • Administrative Support
  • Excellent Communication

Timeline

Volunteer

Compassion for Action
08.2015 - Current

Senior Office Specialist

Los Alamos County
09.2002 - 09.2014

Family Assistance Analyst

State of New Mexico Human Services Department
08.1992 - 09.2002

High School Diploma -

Espanola Valley High School

Business Administration Courses -

Northen New Mexico College

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Karen Gallegos