Summary
Overview
Work History
Education
Skills
Timeline
Generic

Weston Gamble

Monroe,NC

Summary

Personable Customer Service Cashier promoting customer satisfaction through quality service. Applies POS system knowledge to accurately process payment transactions. Merchandises products to boost sales and works with other team members to drive team objectives. Attentive problem solver with excellent conflict-resolution skills.

Overview

12
12
years of professional experience

Work History

Front Office Associate

Food Lion
06.2022 - Current
  • Handled guest complaints professionally, resolving issues quickly to maintain positive relationships.
  • Greeted guests warmly upon arrival and provided a seamless registration process, setting the tone for an enjoyable stay.
  • Managed reservation system, accurately inputting bookings and managing cancellations or changes.
  • Assisted guests with special requests, ensuring their needs were met and exceeding expectations.

Customer Service Cashier

Publix
05.2016 - 06.2022
  • Checked promotional flyers, signage, and other advertisements to verify sale prices and items.
  • Answered customer questions regarding products and services, company policies, and pricing.
  • Returned unwanted items to appropriate departments for restocking.
  • Operated POS systems using hand-held scanners, theft-detection devices and optical readers.
  • Coordinated with specific departments to help customers find product advice and information.
  • Verified product pricing through electronic systems or associate assistance.
  • Resolved customer complaints and provided actionable solutions.
  • Explained promotions and special offers to customers.
  • Covered multiple store areas by cross-training in different roles.
  • Prevented losses by watching for suspicious behavior.
  • Maintained accurate register totals by carefully counting and securing cash.
  • Rang up customer items quickly and accurately using POS system.
  • Kept customers happy by quickly processing payments and bagging purchases.
  • Enhanced shopping experiences, directing or escorting to product locations on sales floor.

Front End Bagger

BI-LO
09.2013 - 04.2016
  • Minimized safety hazards by maintaining clean and organized work areas.
  • Continuously cleaned and organized work areas to remove safety hazards and maintain a minimum level of production errors.
  • Helped keep store neat with regular sweeping and mopping.
  • Returned misplaced merchandise and placed items in proper locations.
  • Protected customer purchases, bagging items sensibly and with care.
  • Bagged items using proper techniques and loaded purchases into carts for customers.
  • Collected and disposed of debris from carts, sales floor, and parking lot.
  • Transported heavy items from store and loaded into customer vehicles, safely and independently lifting up to 35 pounds.
  • Restocked items in front lanes and end caps during low-volume timeframes.
  • Promoted customer convenience by loading bagged items into cart.
  • Retrieved carts from parking lot and sanitized prior to customer use.

Education

No Degree - History

Lenoir-Rhyne University
Hickory, NC

High school Diploma -

Union Academy
Monroe, NC
06.2014

Skills

  • POS system operation
  • Relationship building
  • Strong communication
  • Customer inquiries
  • Cash management
  • Payment processing
  • Positive and professional
  • Customer satisfaction
  • Loss prevention
  • Trained in Point-of-Sale systems
  • Customer service
  • Cash handling

Timeline

Front Office Associate

Food Lion
06.2022 - Current

Customer Service Cashier

Publix
05.2016 - 06.2022

Front End Bagger

BI-LO
09.2013 - 04.2016

No Degree - History

Lenoir-Rhyne University

High school Diploma -

Union Academy

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