Karen Garcia
Mission,TX
Summary
Knowledgeable Benefit Advocate skilled in guiding employees through benefits selection. Expertise in benefit programs and effective communication enables simplification of complex information for diverse audiences. Developed streamlined processes for benefits administration, enhancing employee understanding and satisfaction.
Overview
2
2
Languages
9
9
years of professional experience
Work History
Benefit Advocate
BeneLynk
04.2025 - Current
- Facilitated Medicare savings program applications for members, ensuring access to essential benefits.
- Collected client documents for enrollment and recertification requests.
- Updated case records with call notes, status changes, and follow-up tasks.
- Answered member questions about programs, deadlines, and required paperwork.
- Monitored pending cases and coordinated follow-up outreach to ensure timely progress.
Coordinator
Benelynk
04.2024 - 04.2025
- Answered member questions about programs, deadlines, and required paperwork.
- Researched, evaluated and recommended benefit plans for clients.
- Monitored expirations of contracts ensuring renewals are completed within established timelines.
Customer Service Representative
PADCARE
10.2021 - 03.2024
- Responded to customer inquiries for PADCARE care services by phone and email.
- Documented call details and follow-up notes in PADCARE customer systems.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong customer relationships to encourage repeat business.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Customer Service Representative
AncestrybyDNA
02.2018 - 10.2021
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
Some College (No Degree) -
South Texas College
McAllen, TXSkills
- Case management
- Client advocacy
- Attention to detail
- Problem solving
- Written and verbal communication
- Communication techniques
- Active listening
Languages
English
Professional
Spanish
Professional
Timeline
Benefit Advocate
BeneLynk
04.2025 - Current
Coordinator
Benelynk
04.2024 - 04.2025
Customer Service Representative
PADCARE
10.2021 - 03.2024
Customer Service Representative
AncestrybyDNA
02.2018 - 10.2021
Some College (No Degree) -
South Texas College