KAREN GARZA
Houston,USA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Assistant to the Project Manager
Preferred Industrial Contractors
08.2022 - Current
- Verified timekeeping records and handled any discrepancies with employees.
- Checked accrued hours against listed hours for leave time.
- Reduced payroll errors by meticulously reviewing timesheets and resolving discrepancies before final submission.
- Developed user-friendly tools to simplify data collection processes from multiple sources during the initial stages of each new jobproject.
- Prepared detailed monthly reports on each project financials,
- Provided and tracked project cost reports to management.
FINANCIAL ADVISOR
Patient Matters Inc
12.2015 - 08.2018
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Followed document protocols to safeguard confidentiality of patient records.
- Executed billing tasks and recorded information in company databases.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Spent ample time with each customer, verbally reviewing and explaining documents for client comprehension.
- Reviewed patient records, identified medical codes and created invoices for billing purposes.
- Prepared billing statements for patients and verified correct diagnostic coding.
- Posted payments and collections on regular basis.
- Collected payments and applied to patient accounts.
- Prevented financial delinquencies by working closely with managers to resolve billing issues before becoming unmanageable.
MEDICAID ELIGIBILITY SPECIALIST
MASH INC
08.2008 - 12.2015
- Communicated with people from various cultures and backgrounds on application process.
- Assessed information gleaned from interviews, educational, and medical records, consultation with other professionals and diagnostic evaluations to identify clients' abilities, needs and eligibility for services.
- Interviewed applicants and explained scope of different available benefits.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
CUSTOMER SERVICE, SENIOR REPRESENTATIVE
Innovative Consultants Inc.
06.2008 - 08.2008
- Described product highlights and benefits to help guide purchasing decisions.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
TEACHER ASSISTANT
Children’s Hour Montessori
06.2007 - 06.2008
- Kept records of student progress for teachers and parents and made notes on details such as behavior, grades, comprehension and personal growth.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
Education
High School Diploma -
Madison High School
Houston, TX01.2009
Houston Community College
Houston, TX01.2020
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University of Houston
Houston, TX01.2010
Skills
- Relationship building
- Account servicing
- Financial Advising
- Documentation and paperwork
- Program knowledge
- Proficiency in All Excel Programs
- Effective communication skills
- Cultural awareness
- Critical thinking
- Teambuilding
- Conflict resolution
- Documentation management
- Project tracking
- Document management
- Data analysis
Certification
- HIPPA Certification
- Certified Application Counselor
- Safety Essentials
- Basic plus ref
LANGUAGES
Spanish
Native or Bilingual
Timeline
Assistant to the Project Manager
Preferred Industrial Contractors
08.2022 - Current
FINANCIAL ADVISOR
Patient Matters Inc
12.2015 - 08.2018
MEDICAID ELIGIBILITY SPECIALIST
MASH INC
08.2008 - 12.2015
CUSTOMER SERVICE, SENIOR REPRESENTATIVE
Innovative Consultants Inc.
06.2008 - 08.2008
TEACHER ASSISTANT
Children’s Hour Montessori
06.2007 - 06.2008
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University of Houston
High School Diploma -
Madison High School
Houston Community College
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