Karen Ghosn - Product Project Manager
Dubai,United Arab Emirates
Summary
Highly personable and organized professional with 8 years of expertise in project and product management, specializing in digital transformation and legal compliance, with proven achievements in integrating robust cybersecurity measures, developing e-wallet functionalities for prominent clients like Dr. Sulaiman Al Habib Group in KSA, and spearheading e-procurement platform implementations that streamline vendor management and reduce costs—all while proficiently utilizing Microsoft Project and JIRA to drive successful, collaborative outcomes.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Product Project Manager - Healthtech
Toothpick
United Arab Emirates
09.2022 - Current
- Oversaw the integration of cybersecurity features into the product roadmap to strengthen system security measures resulting in a 25% reduction in security incidents across all markets within six months
- Collaborated with legal professionals to ensure regulatory compliance for healthtech products, including contract preparation and managing legal documentation across operational markets leading to successful market entry in three new countries (KSA, UAE, Egypt) within the first year of implementation
- Worked with legal advisors to develop appropriate business models for emerging technologies tailored to market needs which contributed to a 30% increase in partnerships with local providers, enhancing market adaptability
- Cultivated and managed partnerships with service providers (SaaS, ERPs, BNPL, etc.) to integrate necessary services into the product and meet product completion timelines, successfully integrating Sulaiman Al Habib Group in KSA and increasing operational efficiency by 20%
- Led the selection and integration of AI tools, ensuring alignment with IT and security standards for product enhancements
- Coordinated with stakeholders to align on vision, strategy, and goals for international partner integrations, which improved user experience and reduced processing time by 15%
- Ensured the product's app infrastructure and server requirements supported scalability for expansion into new markets, leading to a 40% increase in partner-driven revenue within the first six months of strategic alignment
- Led the development of e-wallet functionality within the product offering, streamlining financial transactions for end users, resulting in a 25% increase in user retention and a 20% growth in revenue from financial transactions
- Led the implementation of an e-procurement platform to streamline the acquisition of medical supplies and vendor contracts, reducing procurement cycle time by 30% and improving operational efficiency
Project Manager
Lokalee
Dubai, United Arab Emirates
09.2020 - 09.2022
- Led the end-to-end implementation of the e-concierge solution, managed the deployment of an AI-powered content platform for hotels and holiday homes, impacting over 100 hotels and 500 holiday homes across 5 countries and facilitating 30,000+ guest interactions annually
- Collaborated with cross-functional teams, worked closely with product development and technology teams to launch innovative app features, including automated guest engagement tools, personalised content curation modules, and interactive feedback systems, enhancing platform functionality by 25%
- Managed contract preparation and legal documentation, coordinated with legal teams to draft, review, and finalise contracts with clients and partners, ensuring compliance with regional regulations and company policies
- Streamlined project management processes, optimized workflows and coordinated stakeholder communications to enhance product delivery, contributing to a 15% year-over-year increase in operational efficiency
- Oversaw the integration of outsourced services: Managed the selection and onboarding of third-party service providers, ensuring seamless integration with the platform and adherence to quality standards
Associate Project Manager, Digital Solutions
Amann Girrbach
Beirut, Lebanon
01.2016 - 03.2020
- Company Overview: Amann Girrbach & Zirconnet
- Supported a flagship digital transformation initiative for a virtual Hollywood Smile design project, utilizing advanced 3D printing and digital software to produce over 200 Hollywood Smile solutions annually while upholding high quality and client satisfaction
- Assisted in managing digital process projects for advanced dental solutions, providing technical support and streamlining workflows across multiple brands to benefit more than 50 dental clinics regionally
- Collaborated with a cross-functional team of 15 professionals to optimize production processes, contributing to a 20% reduction in turnaround times
- Contributed to the integration of innovative digital technologies into clinical operations, enhancing overall operational efficiency
- Amann Girrbach & Zirconnet
Education
Bachelor of Science - Dental Technology & Software
Antonine University
LebanonMaster of Business - Organisational Management
Université De Saint Quentin En Yvelines
Versailles, FranceSkills
- Project planning and development
- Project scope analysis
- Cost control and Resource Allocation
- Conflict management
- Project closure
- Productivity improvement
- Agile methodology
- Compliance monitoring and Project Regulations
- Contract development
- Business analysis
- New product introductions strategies and startup turnaround strategies
- Disaster recovery methodologies
Accomplishments
- Cybersecurity Integration : Oversaw the development of robust cybersecurity features from inception, reducing security incidents by 25%.
- Cross-Functional Collaboration : Coordinated with legal, compliance, and regulatory bodies to ensure product viability across multiple markets.
- E-procurement Implementation : Spearheaded the launch of an e-procurement platform (eShop), which streamlined vendor management and procurement processes—cutting costs by 15% and reducing cycle times by 30%
- E-Wallet Development : Led the creation of an innovative e-wallet solution for Dr. Sulaiman Al Habib Group in KSA, boosting user retention by 25% and increasing revenue by 20%.
Affiliations
- FAYY Health
- Global Edge
Certification
- AI in Healthcare Capstone Project, Artificial Intelligence - Stanford University of Medicine
Languages
French
Native or Bilingual
Arabic
Native or Bilingual
English
Native or Bilingual
Timeline
Product Project Manager - Healthtech
Toothpick
09.2022 - Current
Project Manager
Lokalee
09.2020 - 09.2022
Associate Project Manager, Digital Solutions
Amann Girrbach
01.2016 - 03.2020
Bachelor of Science - Dental Technology & Software
Antonine University
Master of Business - Organisational Management
Université De Saint Quentin En Yvelines