Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Karen Rogers

Howell,MI

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

13
13
years of professional experience

Work History

Resort Manager / General Manager

BreedAbove
Ann Arbor, MI
10.2023 - 01.2025
  • Monitored inventory levels and ordered supplies when needed.
  • Conducted regular inspections of all areas of the resort to ensure safety standards were met.
  • Provided leadership support to staff members by setting goals and expectations, as well as hiring and firing.
  • Managed daily operations of the resort, including budgeting, scheduling, hiring and training staff.
  • Oversaw maintenance of grounds, facilities and equipment at the resort.
  • Assisted in developing strategies to increase occupancy rates throughout the year.
  • Contacted pet parents for various concerns, and updates.

General Manager

Buff City Soap
Ann Arbor, MI
03.2023 - 10.2023
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Trained employees on duties, policies and procedures.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Created schedules and monitored payroll to remain within budget.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.
  • Tracked monthly sales to generate reports for business development planning.
  • Administered employee discipline through verbal and written warnings.
  • Supervised employees through planning, assignments, and direction.
  • Collaborated with marketing team to create promotional materials such as flyers, posters.
  • Developed strategies to promote upcoming events on social media platforms.
  • Organized and managed the setup of event venues, including decorations and equipment.

Sales Customer Service Manager

Macy's
Novi, MI
05.2022 - 12.2022
  • Provided leadership support to staff members by setting goals and expectations.
  • Organized employee recognition programs designed to motivate staff members.
  • Provided customer service by responding to inquiries and resolving complaints in a timely manner.
  • Initiated regular contact with customers via phone or email campaigns in order to build loyalty.
  • Organized promotional events such as webinars or seminars aimed at engaging existing customers.
  • Participated in brainstorming sessions aimed at improving the overall quality of customer service.
  • Drafted reports summarizing key findings from customer feedback surveys.
  • Researched and maintained knowledge of products, services, policies, procedures and regulations related to customer management.

General Manager

Hallmark
Novi, MI
06.2020 - 12.2022
  • Worked at three locations. Grand Rapids, Novi and Brighton Michigan locations.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Trained employees on duties, policies and procedures.
  • Recruited, trained and empowered employees to achieve key performance indicators.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Created schedules and monitored payroll to remain within budget.
  • Tracked monthly sales to generate reports for business development planning.
  • Upheld consistent visual merchandising standards.
  • Strengthened merchandising representation by eliminating underperforming products.

Supervisor

Macy's
Grand Rapids, MI
10.2011 - 06.2020
  • Provided guidance and direction to subordinates regarding job duties and responsibilities.
  • Directed and supervised team of 35 employees in daily operations.
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Monitored employee productivity levels on a regular basis to identify areas of improvement.
  • Complied with company policies, objectives and communication goals.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Coordinated employee schedules according to shift changes and availability.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Provided ongoing training to address staff needs.
  • Established and enforced clear goals to keep employees working collaboratively.
  • Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
  • Collaborated with other departments to coordinate workflow processes between teams.
  • Performed inventory checks to ensure sufficient stock levels for all products.

Cashier

Michael Kors
Byron Center, MI
03.2016 - 03.2017
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Collected payments and provided accurate change.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Performed other duties as assigned by management.
  • Stocked shelves with merchandise when needed.
  • Helped customers find specific products, answered questions, and offered product advice.

Education

Associate of Arts - General Studies

Grand Rapids Community College
Grand Rapids, MI
05-2011

Skills

  • Budget Planning
  • Revenue Optimization
  • Guest Relations Expertise
  • Guest Satisfaction
  • Teamwork and Leadership
  • Sales Management
  • Guest satisfaction
  • Expense management
  • Sales management
  • Flexible schedule
  • Sales and promotions
  • Inventory control
  • Reporting
  • Guest relations expertise
  • Financial reports
  • Multi-department management
  • Human resources
  • Time management abilities
  • Organizational skills
  • Verbal and written communication
  • Expense reports
  • Adaptability and flexibility
  • Goal setting
  • Reliability

References

References available upon request.

Timeline

Resort Manager / General Manager

BreedAbove
10.2023 - 01.2025

General Manager

Buff City Soap
03.2023 - 10.2023

Sales Customer Service Manager

Macy's
05.2022 - 12.2022

General Manager

Hallmark
06.2020 - 12.2022

Cashier

Michael Kors
03.2016 - 03.2017

Supervisor

Macy's
10.2011 - 06.2020

Associate of Arts - General Studies

Grand Rapids Community College

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