Karen Gilman
Houston,TX
Summary
Outgoing Clinic Manager with over 17 years of experience working with medical personnel. Exceptional skill in communication and patient satisfaction, creates productive workflows and inspires quality patient care. Emphasizes building relationships and strong recruitment methods.
Overview
16
16
years of professional experience
Work History
Clinic Manager
University Texas Physicians
12.2021 - Current
- Manage clinic staff
- Staffing assignments
- Environmental checks
- Revising policies and procedures
- Purchasing
- Space management
- Process improvements
- Communicates with patients and family regarding dissatisfaction and resolving issues
- Analyze, evaluate and report statistical data to optimize resources to staff
- Functions as clinic liaison between referring physicians, vendors, public and other departments within the institution
- Coordinates and manages staff meetings, special projects; manages human resources activities for direct reports in regards to, recruiting, selecting, hiring, terminating, training, professional development, mentoring, counseling, performance evaluation and salary planning
Senior Practice Manager
University Texas Medical
Angleton, Pearland, TX
01.2020 - 12.2021
- Managed administrative staff in 2 clinics, interim manager to 2 other OB/GYN Clinics
- Practice and promote effective human resources activities for administrative staff
- Responsible for timely and accurate completion of monthly and quarterly reports
- Responsible for administrative staff practices and cash handling
- Communicated and coordinated with Clinic Director and nurse supervisor for best practices
- Oversaw appointments and coordinates process improvements within clinic
- Monitored patient volume and ensuring productivity is being met
- Oversaw patient complaints and concerns
- Access area for quality improvements for staff and patient care
- Responsible for keeping clinic up to date in practices, cleanliness, processes and making sure clinic is compliant with The Joint Commission
- Promoted a culture of Best Practice and Service Excellence
- Hold monthly meetings
- Prepared for compliance audits
- Know key performance indicators and keep them within organizational goals
- Epic EMR, template management and building
Practice Manager
University Texas Medical Branch
Beeville, Fayetteville, TX, WV
02.2019 - 01.2020
- Review and update facility processes on annual review and/or as policy updates come
- Process improvements for daily operations of clinic
- Liaison between Medical and Security
- Review and updated Emergency Disaster Plan on annual basis
- Facilitates management team in setting and meeting goals, ensuring patient is completed in the most efficient way
- Manage payroll
- Pre authorizing travel for employees
- Ensure compliance of credentials for medical staff
- Post jobs, interview potential candidates and hire new administrative staff
- Supervised administrative staff
- Handled offenders medical grievances
- Coordinated and maintain accreditation through ACA
- Maintained facility budget, reconciliation of expenditures, employee overtime, contract monitoring, agency staff, necessary supplies and equipment
- Prepared capital equipment requests on annual basis
- Monthly reports for quality control, management planning, provider workload, warden meetings, staff meetings
- Materials management safety, inventory, supply, sharps, inspections, first aid kits
Clinic Manager
Plateau Medical Group
04.2018 - 02.2019
- General Surgery/Ear Nose, Manage a staff of 7 in addition to 3 providers
- Developed and implemented processes in new clinics
- Managed staff schedules and daily activities
- Financial/budget management
- Performance Evaluations
- Reconciled and deposited daily deposits on deductibles and past due balances
- Pull reports and create reports
- Inventory control
- Payroll approvals
- Ordered of medical supplies and equipment
- Oversaw medical billing
- Hold staff accountable to collecting deductibles and past due balances
- Implemented processes and policies
- Fill in for staff as needed
Patient Scheduling Specialist
UW Health
Madison, WI
01.2017 - 04.2018
- Checked in/out patients
- Scheduled appointments
- Triaged referrals
- Answered phones, right fax
- Process Improvements
- Template management
Business Systems Analyst
UW Health
07.2015 - 02.2016
- Provided application support for ADT (Grand Central) in Epic
- Implemented new Epic functionality for upgrades; work with operations to determine, test and support new functions
- Provided daily support for ADT operations that included troubleshooting issues as they occurred
- Responsible for leading EVS/Transportation projects not related to upgrades that included the improvement of current workflows and implementing recommended Epic features
- Updated, created, and recommended Reporting Workbench Reports for End Users
- Volunteered as member of integrated InBasket workgroups
- Organized and created ADT learning documentation fore Epic for use by new ADT analysts
- Provided 24/7 on call support as part of team rotation
- Provided support for multiple ADT go-live, including The American Center and Rehab Hospital
- Provided support for ADT for month downtime (BCA Web Entry)
Senior Scheduler
UW Health
08.2012 - 07.2015
- Directly supervised the day to day activities of non-physician staff in a multidisciplinary clinic, ensuring high level of productivity
- Oversaw all functions of the scheduling staff, patient services, information systems
- Created and managed employee’s schedules through software
- Staffed of all clinical staff rooms, duties and assignments for day
- Interviewed potential new staff
- Conflict resolution/mediation between schedulers and other staff
- Established and maintained effective working relationships between reception and nursing/physicians
- Budget/cost control for supplies, and schedulers needs for new equipment
- Evaluated process improvements within clinic for better patient care, that resulted in reorganizing flow of clinic area
- Led projects from End User side in collaboration with Cadence team (IT/EPIC) to provide additional visit types for multidisciplinary clinics
- Epic Superuser; provided first line of support with Epic to clinic staff
- Led projects within the UW Health organization included: InBasket workflow improvement and process improvement initiative for UW Health clinics
- Revised operational procedures as necessary
- Mentored, coached and trained all scheduling staff to improve scheduling
- Trained all new scheduling staff
- Delegated work amongst scheduling staff
- Reviewed policies, procedures with new employees
- Led meetings for schedulers and communication new processes coming up in Epic then demonstrating changes
- Maintained all other previous Otolaryngology duties as a scheduler and surgery scheduler
Scheduler
UW Health
04.2005 - 08.2012
- Provided complex scheduling for clinic as well as surgery scheduling
- Helped maintain and created provider templates for multiple provider specialties with Epic software
- Trained all new schedulers in clinic
- Supervised and monitored day to day activities of schedulers scheduling processes and errors
- Reviewed policies and procedures with all new scheduling staff
- Conflict management shared with my direct supervisor
- Function as liaison between scheduling staff and providers to ensure effective service
- Budget/cost control for supplies, and schedulers needs for new equipment
- Evaluated process improvements within clinic for better patient care, that resulted in reorganizing flow of clinic area
- Led projects from End User side in collaboration with Cadence team (IT/EPIC) to provide additional visit types for multidisciplinary clinics
- Epic Superuser; provided first line of support with Epic to clinic staff
- Successfully led projects within the UW Health organization included: InBasket workflow improvement and process improvement initiative for UW Health clinics
- Delegation of schedulers work and daily duties
Education
Master of Science - Organizational Development
Edgewood College
2019
Bachelor of Science - Psychology
Upper Iowa University
2013
Associates - Human Services Management
University of Phoenix
2010
Skills
- Developing Lean Leaders Program
- Project management
- EPIC Systems
- 4 Go live with new hospital and clinics
- Microsoft Office
- Grand Central/Prelude Epic Certifications (exp)
- Epic Super user
- Critical thinker
- Attentive to details
- Process Improvements – Lean processes
- Leadership
- Kronos
- Peoplesoft/Hyperion
- FMLA Coordinator
- Motivational Leadership
- Operating Plans Development
- Vendor Sourcing
- Employee Recruitment and Hiring
- Best Practices and Standards
- Employee Performance Evaluations
- Policy and Program Development
- Employee Work Scheduling
- Team Meeting Management
- Operational Requirements
- Inventory Accuracy
- Problem Identification
- Procedural Changes
- Health Information Systems (HIS)
- Patient Health Information Access
- Electronic Health Records Systems
- Customer Loyalty
- Corrective Actions
- HIPAA Guidelines
Timeline
Clinic Manager
University Texas Physicians
12.2021 - Current
Senior Practice Manager
University Texas Medical
01.2020 - 12.2021
Practice Manager
University Texas Medical Branch
02.2019 - 01.2020
Clinic Manager
Plateau Medical Group
04.2018 - 02.2019
Patient Scheduling Specialist
UW Health
01.2017 - 04.2018
Business Systems Analyst
UW Health
07.2015 - 02.2016
Senior Scheduler
UW Health
08.2012 - 07.2015
Scheduler
UW Health
04.2005 - 08.2012
Master of Science - Organizational Development
Edgewood College
Bachelor of Science - Psychology
Upper Iowa University
Associates - Human Services Management
University of Phoenix
Similar Profiles
Alyssia DarensbourgAlyssia Darensbourg
Surgery Scheduling Coordinator at University Of Texas PhysiciansSurgery Scheduling Coordinator at University Of Texas Physicians
Pamela L. RundellPamela L. Rundell
Senior Regulatory Compliance Analyst at Texas Health Resources - Texas Health Physicians GroupSenior Regulatory Compliance Analyst at Texas Health Resources - Texas Health Physicians Group
HILDA RUMMELHILDA RUMMEL
Practice Manager at PCC - Physicians Care Center of TexasPractice Manager at PCC - Physicians Care Center of Texas
Mikala JaramilloMikala Jaramillo
Software Engineer - Execute Trading Platform (Web Development) at JP MorganSoftware Engineer - Execute Trading Platform (Web Development) at JP Morgan
Edonya TimmonsEdonya Timmons
Teacher at Bertha Alyce Early Childhood SchoolTeacher at Bertha Alyce Early Childhood School