Karen Glosky
Sicklerville,NJ
Summary
Highly skilled Regional Vice President with a strong set of relationship development, contract negotiation, and underwriting planning skills. Possessing 35 years of experience in the Insurance industry, consistently demonstrating exceptional leadership abilities and a proven track record of success. Expertise in driving business growth and exceeding organizational goals.
Overview
38
38
years of professional experience
Work History
Regional Vice President
Zurich North America
09.2003 - Current
- Managed regional umbrella/excess book of business for Mid-Atlantic, East Region, and South Region territories
- Accounts range from middle market to national account size including large percentage of construction related risks.
- Oversaw operations and maintained current annual premium volume at around $140m for assigned offices
- Effectively achieve Gross Written Premium by maintaining strong renewal retention
- Develop robust pipeline for new business using various tools available including prior Quote Not Taken reports, active account lists provided by brokers and lost renewal lists
- Manage a staff of UW and branch managers across assigned territory
- This has been from 3 direct reports to 14 at its height
- Participate in and direct training of rating system as well as forms/endorsements for new underwriters across various business units
- Manage regional goal development including premium allocation by office
- Develop and maintain strong broker and client relationships.
Regional Manager
American International Group
01.1989 - 01.2003
- Held positions including underwriter and Regional Underwriting Manager for Umbrella/Excess department across several offices countrywide
- Responsible for maintaining renewal book of business while increasing volume with new business
- Manage a staff of underwriters and support staff to achieve assigned goals
- Manage broker relationships to foster renewal retention and new business growth
- Responsibility as Business Development Manager for one year in Washington, DC/Virginia area before returning to underwriting.
Customer Service Representative
The Gleason Agency
01.1987 - 01.1989
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Education
Bachelor of Science - Mathematics with emphasis on business
Pennsylvania State University
06.1987
Skills
- Strong analytical skills
- Over 30 years umbrella/excess experience
- Ability to provide training
- Good organization skills
- Strong interpersonal skills
- Staff Leadership
- Strategic Decision-Making
- Innovation and Creativity
- Problem-solving abilities
- Relationship and Team Building
- Effective Communication
Timeline
Regional Vice President
Zurich North America
09.2003 - Current
Regional Manager
American International Group
01.1989 - 01.2003
Customer Service Representative
The Gleason Agency
01.1987 - 01.1989
Bachelor of Science - Mathematics with emphasis on business
Pennsylvania State University
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