Karen Goldsmith
Charlotte,NC
Summary
Experienced Executive Assistant Proven contributor with over 10 years of administrative support. Goal-oriented administrator focused on results and attention to detail, bringing immediate contribution—proven track record of supporting executives, exhibiting strong organizational skills, and collaborating with others. Every day is an opportunity to learn something new. Driven and resourceful administrative professional with 15+ years of experience assisting high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.
Overview
13
13
years of professional experience
Work History
Executive Assistant
ANDRITZ
04.2022 - 10.2023
- Reported to the management of the local office of a multi-national corporation headquartered in Austria
- Coordinated meetings for management, local office staff, and visiting executives
- Ordered IT supplies, items with corporate logo, and other specialty items
- Worked with the corporate marketing team to ensure overall corporate themes and logos were used
- Handled travel for executive team, interviewees, new hires, contract staff, and employees without travel accounts
- Helped arrange display booth set up and layout for trade shows, along with attendance and meetings with clients during trade show.
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Organized and coordinated conferences and monthly meetings.
- Processed travel expenses and reimbursements for executive team and senior management group.
Executive Assistant/Coordinator
HARTZ SEARCH
07.2021 - 03.2022
- Assisted owner, and a team of Executive Search firm recruiters with sourcing candidates, running background checks, sending rejection notices, sending executive application documents to applicants, uploading documents to the applicant tracking system, and other assigned duties.
Executive Administrative Assistant
SYNCHRONY
12.2017 - 12.2021
- Supported Belk GM and team by independently handling all assigned duties, taking direction from, and balancing needs of staff members
- Supported Enterprise Customer Experience SVP and team by handling all assigned duties, taking direction from, and balancing needs of staff members
- Supported Business Development SVP and team by handling all assigned duties, taking direction from, and balancing needs of staff members
- Ordered and tracked supplies for supported teams and local diversity and inclusion groups
- Processed and reconciled Travel and Expense accounts for SVPs and team members using Concur
- Scheduled, planned, and organized logistical details for in-house and off-site meetings
- Assisted hiring managers in on-boarding activities for new team members
- Partnered with Learning & Development team on scheduling and supporting on-site classes
- Provided general office administrative services, including telephone coverage, mail and fax processing, distribution, file setup and maintenance, photocopying, etc.
- Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
- Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
- Seamlessly interacted with colleagues to plan and complete special projects.
Contract Executive Assistant
MASSMUTUAL
03.2021 - 06.2021
- Contract Executive Assistant at Financial Advisory firm
- Assisted the Managing Director with calendar, mail, emails, and other duties as assigned.
HR Customer Service Specialist III (Brighthouse, HR)
METLIFE / BRIGHTHOUSE FINANCIAL SERVICES
09.2013 - 07.2017
- Collaborated with MetLife, Brighthouse Financial, and contracted IT teams, ensuring that all new, existing, and transferring associates are converted to Brighthouse Financial email and IT systems
- Liaised between Brighthouse HR team and MetLife HR support team, promptly updating records of Brighthouse Financial employees
- Updated employee rosters to various department heads and their Executive Assistants as needed
- Provided monthly metrics report for VP of HR to present to CEO and Board of Directors
- Aided in the setup and management of the Tuition Reimbursement program.
Executive Assistant
METLIFE / BRIGHTHOUSE FINANCIAL SERVICES
01.2013 - 01.2017
- Executed overall administrative support for several Executives and their teams, specifically, VP of HR
- Handled calendaring, travel and expenditure, and ordering supplies and equipment
- Managed corporate organization charts using Visio and PowerPoint
- Collaborated with team on timing, logistics, budgeting, travel, and entertainment
- Assisted with monthly onboarding classes for new hires and transfers to Charlotte
- Helped with the summer internship program
- Set up and maintained several SharePoint sites, and email distribution lists.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
Administrative Assistant III
BANK OF AMERICA, CONSUMER SMALL BUSINESS BANKING
08.2010 - 07.2013
- Provided overall administrative support for several Executives
- Handled calendaring, travel, and expenditure, and represented the team on Associate Satisfaction Council
- Managed team org charts using Visio and PowerPoint
- Provided support to the reporting team with daily downloads; daily, weekly, and monthly reports; and special complaint audit requests by various state and federal regulators
- Executed high-level analytics reporting by gathering data from outside sources
- Supported Data and Analytics team with maintaining SharePoint sites and report distribution
- Assisted team with timing, logistics, budgeting, travel, and entertainment
- Gathered and consolidated sensitive documentation and information for outside counsel regarding a bi-annual filing to a federal regulatory agency regarding consumer complaints regarding potential violations of federal law
- Created weekly and bi-weekly PowerPoint presentations for distribution to upper management, team members, and internal business partners, incorporating Excel charts and graphs
- Supported monthly executive call listening program by coordinating practice sessions with the team, provided feedback during practice sessions, using attendance reports from Premier sent out survey links to attendees
- Maintained SharePoint sites, and email distribution lists.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Assisted coworkers and staff members with special tasks on daily basis.
Education
Associates degree - Fine Arts
Central Piedmont Community College
No Degree - Business Management, Core Studies
CUNY Baruch College
New York, NYSkills
- Microsoft Office Suite (Excel, OneNote, Word, PowerPoint, Outlook, Visio, SharePoint, Teams, Office 365)
- Skype for Business
- Adobe Acrobat
- Oracle HR
- Service Now
- Lotus Notes
- Siebel/CRM
- TransUnion
- Workday HR
- Ariba
Websites
Volunteer Experience
- Technology Tutor at Charlotte Mecklenburg Library, Independence branch
- Creek ReLeaf
- Second Harvest Food Bank
- Bank of America Volunteer Network, various teams
- Habitat for Humanity Women’s Build
- Carolina Thread Trail
Additional Information
I received acknowledgment in "André Michaux in North America, Journals and Letters, 1785–1797" (ISBN 9780817320300) for my assistance with the Index.
Timeline
Executive Assistant
ANDRITZ
04.2022 - 10.2023
Executive Assistant/Coordinator
HARTZ SEARCH
07.2021 - 03.2022
Contract Executive Assistant
MASSMUTUAL
03.2021 - 06.2021
Executive Administrative Assistant
SYNCHRONY
12.2017 - 12.2021
HR Customer Service Specialist III (Brighthouse, HR)
METLIFE / BRIGHTHOUSE FINANCIAL SERVICES
09.2013 - 07.2017
Executive Assistant
METLIFE / BRIGHTHOUSE FINANCIAL SERVICES
01.2013 - 01.2017
Administrative Assistant III
BANK OF AMERICA, CONSUMER SMALL BUSINESS BANKING
08.2010 - 07.2013
Associates degree - Fine Arts
Central Piedmont Community College
No Degree - Business Management, Core Studies
CUNY Baruch College
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