Hi, I’m
Karen Gomez
Sales
Phoenix,AZ
Summary
Highly motivated professional with broad expertise in lead generation, qualification and deal closing. Organized team player and detail-oriented in scheduling appointments and researching potential clients. Thrives in friendly environments and meets challenging sales targets.
Overview
14
years of professional experience
Work History
Elavon - Subsidiary of U.S. Bancorp
Sales Development Representative
02.2020 - 05.2023
Job overview
- Generated new business leads and developed sales opportunities resulting in 25% increase in revenue.
- Conducted market research to identify potential opportunities and understand customer needs.
- Educated customers on software options and credit card processing.
- Developed and maintained positive relationships with key decision-makers and influencers.
- Provided exceptional customer service and built long-term client relationships resulting in 95% client retention rate.
Verizon
Sales Specialist/Customer Service
10.2018 - 10.2019
Job overview
- Actively listened to customers to provide solutions that simplified lifestyle.
- Used my passion for cutting edge technology to generate sales, retained loyal customer base.
- Conducted weekly calls to prospect small businesses.
- Increased revenue with strategic upselling of products and services to existing customers.
- Handled customer inquiries and to solve billing and ordering problems, independently resolving 95% of issues.
AT&T
Sales Consultant Representative
01.2014 - 01.2018
Job overview
- Ranked Top 5% sales rep (consistently)
- Managed customer accounts to secure customer satisfaction and repeat business.
- Effectively offered and sold products and services to customers.
- Personalized and built value with customers for more personable experience.
- Resolved service, pricing and technical problems for customers by asking clear and specific questions.
- Maintained proper composure in stressful situations involving customers.
- Trained and mentored new sales representatives.
Grand Del Mar Hotel
Reservation Sales Agent
01.2014 - 01.2014
Job overview
- Managed all web related reservations and inquiries.
- Sold room upgrades and villa long term rentals.
- Trained by Forbes and delivered once-in-lifetime experience.
- Worked with variety of diverse guests ranging from leisure and corporate guests, to local and international guests, to provide cultural unique experience.
- Continuously worked to improve guests' stay by anticipating guest needs and wants.
- Kept current on all promotions and marketing programs.
Terranea Resort and Spa
Loss Prevention Specialist
01.2009 - 01.2014
Job overview
- Was given employee of year award in 2010.
- Patrolled property by foot and golf cart to ensure safety and security of associates and patrons of resort.
- Assisted in resort pre opening.
- Monitored CCTV, managed visitors/vendors
- Responded to all medical emergencies until medics arrived.
- Escorted diplomats, celebrities, and corporate leaders.
- Generated employee and guest injury/incident reports.
- Prepared reports for employee and guest injuries and regarding property loss.
Education
Academy For Recording Arts, Hawthorne, CA
High School Diploma
2007
Skills
- Strategic Thinker (Strategy that increased revenue by 25% in six months)
- Excellent communicator (Effectively communicate with clients resulting in 90% client satisfaction)
- Team Player (Collaborate with cross-functional teams to exceed sales targets and goals)
- Adaptable (Quickly adapt to changing market trends and customer needs to meet sales objectives)
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Languages
Spanish
Native or Bilingual
Timeline
Sales Development Representative
Elavon - Subsidiary of U.S. Bancorp
02.2020 - 05.2023
Sales Specialist/Customer Service
Verizon
10.2018 - 10.2019
Sales Consultant Representative
AT&T
01.2014 - 01.2018
Reservation Sales Agent
Grand Del Mar Hotel
01.2014 - 01.2014
Loss Prevention Specialist
Terranea Resort and Spa
01.2009 - 01.2014
Academy For Recording Arts
High School Diploma
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