Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Karen Gonzalez

Jonesboro,Ga

Summary

Successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.

Overview

4
4
years of professional experience

Work History

Server

El Granero
11.2021 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.

Front End Cashier/Sales Floor Team Member

Ross Stores
01.2020 - 01.2021
  • Handled high volumes of transactions with accuracy, contributing to overall store sales goals.
  • Addressed customer concerns promptly, resolving issues and maintaining strong relationships with patrons.
  • Learned duties for various positions and provided backup at key times.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Assisted with loss prevention efforts, identifying suspicious activity or behaviors that could lead to theft or damage of merchandise.
  • Communication with customers professionally and proactively to provide product information and advice.
  • Enhanced customer satisfaction by providing efficient and friendly service during checkout.

Education

High School Diploma -

Mundy's Mill High School
Jonesboro, GA
01.2019

Skills

  • Exceptional customer service
  • Professional Appearance
  • Cleanliness standards
  • Foreign language proficiency
  • Reliable and Responsible
  • Team Player
  • Cool Under Pressure
  • Decision-Making
  • Workflow Coordination
  • Inventory Management

Languages

Spanish
Native or Bilingual

Timeline

Server

El Granero
11.2021 - Current

Front End Cashier/Sales Floor Team Member

Ross Stores
01.2020 - 01.2021

High School Diploma -

Mundy's Mill High School
Karen Gonzalez