Karen Gonzalez
Bakersfield,CA
Summary
Dynamic retail professional with extensive experience at DDs Discount, excelling in customer service and team leadership. Proven track record in enhancing sales through strategic inventory management and effective staff training. Recognized for fostering a positive work environment and achieving consistent operational excellence while maintaining safety compliance.
Overview
19
19
years of professional experience
Work History
Assistant Manager
DDs Discount
09.2019 - 04.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Oversaw daily operations to maintain store cleanliness and organization.
- Conducted performance evaluations and provided constructive feedback to employees.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Facilitated team-building activities, enhancing team cohesion and morale.
- Conducted performance evaluations, identifying areas for development and rewarding strong performance.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
- Implemented staff training programs to elevate service standards and knowledge.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Assisted in budget preparation, ensuring alignment with financial goals.
Manager
Burger King
05.2006 - 05.2012
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Launched quality assurance practices for each phase of development
Education
High School Diploma -
Epic De Cesar Chavez High School
Bakersfield, CA01.2019
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Staff training and development
- Staff supervision
- Task delegation
- Goal setting
- Staff management
- Workload management
- Retail operations
- Employee scheduling
- Recruiting and interviewing
- Retail operations management
- Sales growth
- Sales reporting
- Employee performance evaluation
- Cost control
- Succession planning
- Multitasking and organization
- Strategic thinking
- Verbal and written communication
- Scheduling and planning
- Workplace safety compliance
- Employee supervision
- Recruitment and hiring
- Inventory management
- Budget assistance
- Policy administration
- Sales monitoring
- Closing oversight
- Multitasking Abilities
- Active listening
- Hiring and training
- Staff training
- Professional and courteous
Languages
Spanish
Native or Bilingual
Timeline
Assistant Manager
DDs Discount
09.2019 - 04.2025
Manager
Burger King
05.2006 - 05.2012
High School Diploma -
Epic De Cesar Chavez High School
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