Summary
Work History
Education
Skills
Technical Competencies
Timeline
Generic

KAREN GONZALEZ

Central Islip

Summary

Customer relations specialist leveraging a year in logistical support and three years in customer relations. Proven experience in fulfilling the necessary requirements to ensure customer satisfaction through adhering to proper business practices and policies. Implemented the efficient handling of inventory from the warehouse to sales floor by possessing a detailed working knowledge of the point of sale and inventory management programs. Professional with experience in working independently and with others, administrative accountability, and supply management. Proficient in the use and implementation of retail software. Detail-oriented with good interpersonal, and communication skills.

Work History

Guest sales associate

European wax center
2024 - 2025
  • Primary responsibility is to create a positive and welcoming experience for customers.
  • Taking time greeting guests, answering questions, assisting with purchases, and resolving any issues that may occur.
  • Greeting customers, making good first impression.
  • Helping customers find products, offering recommendations, and addressing inquiries.
  • Operating the register, processing payments, handling cash and managing transactions.
  • Maintaining the store environment, making sure everything is well stocked, keeping sales floors tidy and clean, providing returns and exchanges.
  • Making appointments, helping customers’ needs through phone calls.

Assistant

CMA
2023 - 2024
  • Responsible for performing a range of clerical and administrative tasks to support daily operations in an office setting.
  • Duties included sorting and distributing mail throughout the office, greeting office visitors and directing them to employees and coordinating with Managers to schedule appointments or update schedules.
  • Overseeing clerical tasks, such as sorting and sending mail.
  • Keeping an inventory of office supplies and ordering new materials as needed.
  • Taking and delivering messages.
  • Welcoming visitors and scheduling appointments as needed.

Logistics Clerk

Briggs and Riley
2021 - 2022
  • Handling a supply chain professional who helps optimize the flow of merchandise through an organization.
  • Also supporting other logisticians by receiving incoming shipments, coordinating deliveries and accounting for the company’s inventory.
  • Maintain paperwork and records paper files or electronic keeping up to date, tracking orders, answer billing questions, discuss content, keeping eye on stock and inventory.
  • Handle outgoing shipments choosing transportation methods based on size/cost, arranging particular deliveries.
  • Provided staff technical advice on products.
  • Validated care of supplies in storage, maintenance, and the application of various maintenance work orders.
  • Advised maintenance management of pass/fail rate, and surveillance results, and made recommendations to correct deficiencies.
  • Work in stressful conditions and of warehouse operations, mentioning the ability to lift weights.

Customer Service Representative

Tilly’s
2021 - 2022
  • Working with customers who have any complaints, orders, or require information about products and services purchased from the company.
  • Also providing solutions that fit the individualized situations and prioritize the customer’s needs at each step of the process.
  • Responding to customers inquiries within company hours, troubleshooting tech problems.
  • Handling complaints to building strategies for improving the overall customer experience and fostering loyalty.
  • Answering both general/specific customer questions about the company’s products/services.
  • Receiving and processing incoming orders, transactions as well as handling order, products returns, or exchanges.

Education

NYS High School Diploma -

Central Islip Highschool
Central Islip, NY
06-2022

Certificate of Completion - Esthetician

New York Institute Of Beauty
Islandia, NY
07-2025

Skills

  • Highly Skilled
  • Accuracy
  • Efficiency
  • Project Implementation
  • Risk Management
  • Responsibility
  • Pressure Management
  • Independent Work
  • Collaborative Work
  • Relationship Development
  • Effective Collaboration
  • Motivated Learner
  • Assimilation of New Ideas
  • Concepts
  • Methods
  • Technologies
  • Team Building
  • Work Ethic

Technical Competencies

Microsoft Office Suite 365, IBM AS400, Mac, Microsoft Windows

Timeline

Guest sales associate

European wax center
2024 - 2025

Assistant

CMA
2023 - 2024

Logistics Clerk

Briggs and Riley
2021 - 2022

Customer Service Representative

Tilly’s
2021 - 2022

NYS High School Diploma -

Central Islip Highschool

Certificate of Completion - Esthetician

New York Institute Of Beauty

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