KAREN GONZALEZ ARANDA
Orlando,FL
Summary
Organized Office Manager with over 15 years of success in overseeing daily operations, patient care, and financial management to ensure smooth planning across departments. Now seeking to transition into a new career at Orlando Health as a Financial Counselor, bringing transferable skills in accounts payable/receivables, attention to detail, and hands-on experience in financial administration to support organizational growth and efficiency.
Overview
15
15
years of professional experience
Work History
PRACTICE MANAGER OF OPERATIONS
THE SMILE HOME WINTER GARDEN AND HUNTERS CREEK
03.2024 - Current
- Overseeing the integration and coordination of dental services in 2 locations
- Focused on enhancing operational efficiency, improving patient care, and ensuring compliance with industry standards and regulations
- Managed and coordinated dental operations for both facilities to ensure consistent delivery of high-quality care
- Work closely with dental teams, administrative staff, and leadership to align goals and facilitate effective communication
- Monitored and evaluated the quality of dental services provided, ensuring compliance with regulations and standards
- Implemented improvement plans as necessary
- Organized training programs for staff to enhance clinical skills, customer service, and operational processes
- Tracked performance metrics to assess the effectiveness of integration initiatives and operational efficiencies
- Assisted in the development and management of budgets for dental services, ensuring cost-effective operations
- Recruit, hire, and train new staff members as needed, ensuring that all employees are properly on-boarded and equipped to perform their duties
- Managed the clinic's administrative functions, including front desk operations, scheduling, and billing
- Responsible for employee and Doctor payroll
GENERAL MANAGER
SMILE DENTAL
09.2010 - 03.2024
- Multi-Doctor Practice
- Billing: Send out monthly statements to patients with balances.
- Employee (Hourly)/Dentist (%) Payroll
- Submit claims electronically to insurance companies for payments.
- Appeal Denied Claims.
- Pre-authorizations: submit claims to insurances to get approval for treatment.
- Check in/out patients.
- Enter treatment plans for patients based on the doctor's diagnosis.
- Present treatment options to patients, discuss insurance benefits, and offer financing options.
- Monitor schedules to ensure daily, monthly, and annual goals are met.
- Verify patients' insurances—ensure the information is entered accurately before the patient comes into the office.
- Answer multi-line telephone.
- Contact different insurance companies, and negotiate fees.
- Efficiently post all insurance payments into patients' accounts daily.
- Nightly Closeout/Bank Deposits: Collect all checks and cash.
- Oversaw the daily operations of the office with 12 to 15 employees.
- Prepared daily, weekly, and monthly reports, and updated the calendar of employee and/or doctor time off.
- Served as the go-to person regarding any administrative and operational-related functions.
- Established a bonus program to create motivation for employees.
Skills
- Manage all front and back-office tasks, including daily operations of the dental office, managing both employee and patient relations, performance management, and achieving operational goals
- Achieve revenue goals by overseeing patient scheduling, staff productivity, and treatment planning coordination
- Educate patients regarding insurance benefits and affordable payment options, including third-party patient financing
- Responsible for budgeting, forecasting, as well as detailed P&L management through driving revenue and controlling expenses
- Team player
- Sharp problem solver
- Willingness to get my hands dirty: take out the trash, sweep, mop, and clean the bathrooms
- Skilled relationship builder with the proven ability to work with different personality styles
- Great sense of humor
- Bilingual - English and Spanish
Timeline
PRACTICE MANAGER OF OPERATIONS
THE SMILE HOME WINTER GARDEN AND HUNTERS CREEK
03.2024 - Current
GENERAL MANAGER
SMILE DENTAL
09.2010 - 03.2024
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