KAREN GONZÁLEZ FARIÑAS
Summary
A dedicated professional with years of experience in Tourism Management, Customer Service, Accounting and Administration. Significant work experience in planning and Data Entry Analysis have great Interpersonal, Multicultural, Etiquette and Protocol skills.
Overview
8
8
years of professional experience
Work History
Port of Miami Custodial Worker 2
PORTMIAMI
06.2022 - 10.2023
- Performing custodial and janitorial work, using various cleaning equipment and tools at Port Miami
- Janitorial work throughout PortMiami; various Terminals & Locations
- Great communication with co-workers, supervisors and tenant
- Follow Miami Dade County Rules and Regulations and provide Excellent Service to the public.
Supervisor for Commercial and Collection Agencies
IMPELCO
03.2019 - 06.2021
- Coordinate and monitor agency inventory
- Marketing and social media management
- Customer service and complaint management
- Meet with staff daily to Follow-up monthly objectives
- Perform payrolls for all employees
- Perform audits for CAC and all personnel
- Budget and accounting planning.
Cashier
LAFISE Bank
11.2015 - 04.2018
- Manage financial transactions: receive and deliver checks, bank deposits, cash and other valuable documents, whose amount exceeds 2 million Córdoba's daily and currency exchange, etc
- Directly record cash and cashiers' incoming and outgoing movements, Provide guidance and assistance to customers regarding the different services and operations offered by LAFISE Bank
- Ensure compliance with internal controls and established procedures, to guarantee transparency in each transaction or banking operation
- Performs cash counts.
Education
Bachelor's Degree - Tourism Business Management
National Autonomous University of Nicaragua
León, NicaraguaBachelor of Science and Letters -
Colegio La Asuncion
Leon, NicaraguaSkills
- Computer skills (Windows, MS Word Document, Excel and Outlook)
- Skilled user of social media platforms (Facebook and Instagram)
- Custodial machine operation
- Chemical Handling
- Emergency Cleanup
- Odor Control
- Dusting surfaces
- Cleaning and sanitizing
- Team Collaboration
- Customer service-focused
- Customer Service
- Attention to Detail
- Work Prioritization
Outstanding Skills
- Tourism business administration
- Budget administration
- Office administration
- Etiquette and protocol and Personnel management.
Courses And Trainings
- La Salle Polytechnic Institute, Leon, NI
- Technical Computer Operator
- National Autonomous University of Nicaragua, León, NI
- VI Mesoamerican Tourism Congress: Mesoamerican contributions for a critical vision of research.
- International Seminar: Sustainability of tourism and human development for Latin America in the XXI Century.
- Central American Seminar on Tourism, Hospitality and Gastronomy: Entrepreneurs of Tourism Quality.
- Ave Maria College: Intermediate Level English Carazo, NI
Timeline
Port of Miami Custodial Worker 2
PORTMIAMI
06.2022 - 10.2023
Supervisor for Commercial and Collection Agencies
IMPELCO
03.2019 - 06.2021
Cashier
LAFISE Bank
11.2015 - 04.2018
Bachelor's Degree - Tourism Business Management
National Autonomous University of Nicaragua
Bachelor of Science and Letters -
Colegio La Asuncion
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