KAREN GORDON
Groves,TX
Summary
Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on adapting to changing needs to ensure an effective, caring and smooth patient experience. Skilled in managing multi-line phone systems, scheduling, and maintaining a welcoming environment. Reliable, organized, and ready to enhance efficiency and patient satisfaction.
Overview
28
28
years of professional experience
Work History
Front Desk Receptionist
Premier Orthopaedic & Sports Medicine Associates Ltd.
03.2022 - 05.2025
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Compiled and submitted daily reports on front desk activities
- Facilitated smooth communication between departments by accurately relaying messages and information.
- Collected payments/copays, processed transactions and updated relevant records.
- Operated multi-line telephone system to answer and direct high volume of calls.
Records Management Coordinator
Premier Orthopaedic & Sports Medicine Associates Ltd.
03.2022 - 01.2025
- Collaborated with cross-functional teams to establish efficient workflows for document management.
- Managed the secure disposal of outdated or redundant records in accordance with legal requirements and company policy.
- Provided support during internal and external audits, ensuring accurate documentation was readily available for review.
- Managed file archival and information retrievals.
- Transmitted documents, organized revisions and tracked changes.
- Converted documents from one application to another.
- Promoted efficient document processing by maintaining orderly and clean control room.
Senior Office Associate
Lamar Institute Of Technology
11.1997 - 12.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Handled sensitive information with discretion, ensuring confidentiality and maintaining trust within the office.
- Collaborated inter-departmentally to assist with workflow and gather reports and data.
- Ensured timely completion of projects by effectively prioritizing tasks and delegating responsibilities when necessary.
- Assisted in the training of new hires, helping them quickly acclimate to their roles and responsibilities.
- Facilitated smooth communication between various departments and Texas State Agencies resolving conflicts efficiently and promoting a collaborative work environment.
Education
Bachelor of Science - Community Health
Lamar University
Beaumont, TX05-2013
High School Diploma -
Bandera High School
Bandera, TX05-1966
Skills
- Customer service
- Attention to detail
- Time management
- Telephone etiquette
- Scheduling appointments
- Clerical support
- Multi-line telephone systems
- Microsoft office
- Advanced MD
Timeline
Front Desk Receptionist
Premier Orthopaedic & Sports Medicine Associates Ltd.
03.2022 - 05.2025
Records Management Coordinator
Premier Orthopaedic & Sports Medicine Associates Ltd.
03.2022 - 01.2025
Senior Office Associate
Lamar Institute Of Technology
11.1997 - 12.2020
Bachelor of Science - Community Health
Lamar University
High School Diploma -
Bandera High School
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