Summary
Overview
Work History
Education
Skills
Volunteer Experience
References
Timeline
Generic

Karen Gorman

Port Crane,NY

Summary

  • Strong organizational skills
  • Creativity skills
  • Attention to detail
  • Cash-handling background
  • Supervisory and Sales experience
  • Multi-tasking ability
  • Strong Customer Service Background
  • Hard-working team player with great communication and telephone skills
  • Computer skills include: Microsoft Windows, Microsoft Word, Microsoft Publisher, Microsoft Excel, QuickBooks

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

37
37
years of professional experience

Work History

Sales Support Specialist

Renaissance Life & Health Insurance Company
10.2018 - Current
  • Effective communication is vital in supporting Sales Representatives, Brokers, Underwriters, and all levels of management, as well as co-workers and customers.
  • Provided quotes for group insurance policies, including Life, Voluntary Life, Dental, Vision, Accident, Short-Term, and Long-Term Disability, ensuring high accuracy and quality in a fast-paced setting.
  • Worked effectively both as an individual and as a team member to complete tasks in a timely manner.
    Conducted training for co-workers on the quoting program.
  • Received cross-training across various departments.
    Appointed as the Acting Liaison among departments, I spearheaded the development of Standard Operating Procedures (SOPs) to streamline interdepartmental processes.

Agency Owner/Principal Agent

Karen Gorman Agency
11.2015 - 10.2018
  • Utilized customer service skills and a friendly demeanor to successfully sell more than 20 new auto and homeowner insurance policies to prospective clients each month.
  • Serviced existing automobile and homeowner policies while evaluating client needs for cross-selling opportunities to augment their coverage.
  • Conducted research on unusual or challenging business opportunities to secure necessary insurance coverage.
  • Demonstrated exceptional professionalism and managerial skills to independently manage all office duties and operations.

Associate Insurance Agent/Office Manager

Nationwide Insurance, The Burchell Agency
06.2013 - 10.2015

• Offer new automobile and homeowner insurance policies.
• Service existing auto and homeowner insurance policies.
• Cross-sell to current policyholders.
• Communicate effectively with all levels of management, co-workers, and customers.
• Prospect for new customers.
• Manage all office duties independently.

Customer Service Representative

21st Century Auto Insurance
11.2009 - 05.2013
  • Answer incoming calls, take payments, service and explain policies, exceed business performance goals, and troubleshoot policies.

Customer Service Rep National Grid Connects and Disconnects

Nationwide Credit Inc
12.2008 - 11.2009

• Answer inbound phone calls to initiate connection or disconnection of gas and electrical services
• Collection of past-due accounts
• Routing calls to various departments
• General customer service when needed
• Maintain a neat, pleasant and confidential working environment for customers and co-workers
• Assist co-workers with account questions

Counter/Sales

Best Bagels In Town
03.2008 - 12.2008
  • Provide outstanding customer service, take customer orders, cash handling, keep work areas neat and clean.

Customer Service

Wilcox Press
10.1998 - 02.2000
  • Liaison between customer and printer through all stages of product.

Telemarketing Supervisor

Telespectrum Worldwide
05.1997 - 09.1998
  • Supervise, monitor and motivate telephone reps, make calls to potential clients, train and teach reps.

Marketing Analyst

Modern Marketing Concepts
08.1995 - 09.1996
  • Provide marketing sales and support, write Standard Operating Procedures, outgoing cold calls, database management.

NYS Licensed Accident & Health Insurance Agent

Combined Life Insurance Company
05.1994 - 08.1995
  • Sell new accident and health accounts, renew, service and upgrade existing accounts.

Water Technician/Sales

Pure Water Consultants
10.1993 - 04.1994
  • Run in-home tests, recommend and sell water treatment equipment, train new employees.

Office Manager/Secretary

Temple Concord
08.1992 - 10.1993
  • Perform office duties, maintain confidentiality.

Chemical Technician/Clerical

Anitec
05.1987 - 07.1992
  • Perform various testing procedures, keep records on inventory, order materials.

Education

AAS Degree in Chemical Technology -

State University of New York
Alfred, NY
01.1986

Regents Diploma -

Whitney Point High School
Whitney Point, NY
01.1983

Skills

  • Microsoft Office expertise
  • Task Prioritization
  • Self Motivation
  • Reliability
  • Effective Communication
  • Time management abilities
  • Multitasking
  • Team member motivation
  • Analytical Thinking
  • Professional Demeanor
  • Interpersonal Skills
  • Adaptability and Flexibility
  • Professionalism
  • Interpersonal Communication
  • Problem-Solving
  • Written Communication
  • Analytical Skills
  • Excellent Communication
  • Teamwork and Collaboration
  • Relationship Building
  • Attention to Detail
  • Problem-solving abilities

Volunteer Experience

  • Girl Scout Volunteer
  • Boy Scout Volunteer
  • Muscular Dystrophy Volunteer
  • Religious Education Teacher
  • Hillcrest Annual Veteran's Walk
  • March of Dimes Volunteer
  • CHOW Volunteer
  • Most Holy Rosary Volunteer

References

References available upon request.

Timeline

Sales Support Specialist

Renaissance Life & Health Insurance Company
10.2018 - Current

Agency Owner/Principal Agent

Karen Gorman Agency
11.2015 - 10.2018

Associate Insurance Agent/Office Manager

Nationwide Insurance, The Burchell Agency
06.2013 - 10.2015

Customer Service Representative

21st Century Auto Insurance
11.2009 - 05.2013

Customer Service Rep National Grid Connects and Disconnects

Nationwide Credit Inc
12.2008 - 11.2009

Counter/Sales

Best Bagels In Town
03.2008 - 12.2008

Customer Service

Wilcox Press
10.1998 - 02.2000

Telemarketing Supervisor

Telespectrum Worldwide
05.1997 - 09.1998

Marketing Analyst

Modern Marketing Concepts
08.1995 - 09.1996

NYS Licensed Accident & Health Insurance Agent

Combined Life Insurance Company
05.1994 - 08.1995

Water Technician/Sales

Pure Water Consultants
10.1993 - 04.1994

Office Manager/Secretary

Temple Concord
08.1992 - 10.1993

Chemical Technician/Clerical

Anitec
05.1987 - 07.1992

AAS Degree in Chemical Technology -

State University of New York

Regents Diploma -

Whitney Point High School
Karen Gorman