Megan Henderson
Summary
Objective:
Reliable Admitting Clerk with enduring confidence in public engagement, effortlessly maintaining professional and approachable demeanor. Efficient in managing up to 90 patient registrations daily in fast-paced, customer-focused environment. Thorough calculator of pricing, refund processing and schedule organization to provide seamlessly accurate registration process. Strong communication and problem-solving skills with a diligent and detail-oriented nature. Can adept at managing a wide range of tasks simultaneously without sacrificing standards of quality or service. Offering extensive experience in admin
support along with exceptional verbal and written communication skills.
Overview
16
16
years of professional experience
Work History
Admitting Representative
NYU Langone Medical Center
08.2014 - Current
- Registers patients accurately, completely, and thoroughly
- Consistently completes & submits all logs & records, keep them up-to-date & readily accessible
- Obtain IP or OP or ED sign-in & full registration
- Understands registration & insurance terminology & how it it may be understood by patients & other customers
- Selects correct financial classes & codes for each payer & plan, assigning or verifying primary & secondary payers correctly
- Defines self-pay, co-pay, co-insurance, deductible, out of pockets limits
- Collects and verifies all necessary financial information for medical center services
- Gathers and reviews all relevant data, including insurance cards and documents, to ensure correct reimbursement is obtained for medical center services
- Processes payment transactions, securely and with appropriate receipts, data entry, logs and records amount collected or reason for not collecting
- Requires all signatures for documents
- Explains and interprets policies about employee discounts, private rooms at cost of hospital, complaints about rooms and refund request
- Communicate effectively, courteously, and empathetically with patients, families, & all internal & external customers of Patient Access
- Sends information to customers using computers, telephone, or fax
- Demonstrates by performance and understanding of specific concerns, & means of addressing them
- Uses good judgment and initiative, communicates effectively, and adapts to variations in workload, assignments, and interpersonal situations as needed
- I take responsibility for accomplishing work within accepted time frames; accepts responsibility for own actions
- Performs effectively even with minimal direction, support, or approval and without supervision
- I also participates in training and develops knowledge and skills
- Responding appropriately to positive and negative feedback
- Demonstrates and understanding of the main policies and procedures defined for the Medical Center and can adapts to emergency situations in the waiting areas for Patient Access
- Keeps Patient Access functions within the Medical Center; including advance directive and patient rights, financial assistance, Medicare, HIPPA, Joint commission, and state and local laws
- Updated patient accounts and information on a daily basis communicating with patients via phone, email and in person to obtain payments on outstanding accounts or accounts requiring deductibles or co-pays
- Recorded and filed patient data and medical records; Arranged and assisted with hospital admissions.
Supervisor
NY METS Citi Field
06.2013 - 09.2013
- Managed baseball stadium kitchen facilities directing and supervising a staff of 30 plus employees
- Maximized sales by costing items and replenishing stocks appropriately
- Provided first class customer service and maintained relationships with key clients
- Handled all financial transactions
- Reduced maximum cost by 33%
- Supervised and directed events set up for food preparations and kitchen clean up
- Collaborated with staff to plan and develop recipes and menus
- Lead the security off all aspects of the operations including staffing, cash, facilities, and stock.
Branding Manager
Ann Taylor INC
04.2008 - 04.2012
- Supported attainment of sales, payroll, and inventory shortage goals
- Managed front-end operations to ensure friendly and efficient transaction at checkout
- Developed sales team to accomplish stores business objective through recruitment, selection, coaching, engagement, retention, and motivation
- Communicated appropriate goals, results (e.g
- Financial performance and productivity), and directive
- Assisted in the recruitment, selection, and hiring of diverse talent
- Drove achievements of stores quantifiable performances such as Netsales, ROV, conversion, UPT, DPT, payroll, inventory shortage, operational assessments, and credit card
- Executed of merchandise presentation, restocking, and recovery to maximize productivity
- Completed weekly schedules according to payroll policies
- Trained staff to deliver outstanding customer service.
Education
A.A - Business Administration
Borough of Manhattan Community College
05.2028
Skills
- Neat, clean and professional appearance
- Reliable, Flexible and punctual
- Engaging personality
- Patient Registration
- Excellent multi-tasker
- Cash handling
- Proficient in Microsoft Word, excel, and power point
- Staff training and development
- HIPAA guideline compliance
- Patient confidentiality
- Verbal and written communication
- Organization
- Keyboarding skills
- Sales Support
- Supply Ordering
- Clear Communication
- Customer and client relations
- Database entry
- High Volume Phone Inquiries
Timeline
Admitting Representative
NYU Langone Medical Center
08.2014 - Current
Supervisor
NY METS Citi Field
06.2013 - 09.2013
Branding Manager
Ann Taylor INC
04.2008 - 04.2012
A.A - Business Administration
Borough of Manhattan Community College