Summary
Overview
Work History
Education
Skills
Timeline
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Karen Green

Milwaukee,WI

Summary

Self-motivated professional with a desire for new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. A problem-solver who works effectively unsupervised and quickly masters new skills.

Overview

23
23
years of professional experience

Work History

Regional Client Experience Manager

Carnegie Fabrics
Long Island, NY
02.2024 - Current
  • Trained new staff on best practices related to providing exceptional customer service experiences.
  • Analyzed customer feedback surveys to identify areas of improvement.
  • Developed resources and tools for use by client experience coordinators when interacting with customers.
  • Evaluated current methods used by staff when responding to inquiries from clients, then proposed changes as necessary.
  • Monitored customer service performance metrics, such as response time and resolution rate, to identify areas for improvement.
  • Managed a team of 3 coordinators responsible for handling incoming customer calls, maintaining their own sales reps and territories, and other administrative processes

Client Experience Coordinator - Key Accounts

Carnegie Fabrics
Long Island, NY
03.2023 - 02.2024
  • Served as primary contact for numerous high-volume clients, specifically furniture manufacturers and dealers in the US and CA.
  • Developed strong connections with important partners and ensured accurate project information was diligently recorded in Salesforce.
  • Cultivated and preserved relationships with high-profile clients by delivering exceptional service.
  • Worked alongside the Global Business Development VP to guarantee precise management of key accounts and efficient communication regarding contractual modifications.

Sales Coordinator

Carnegie Fabrics
Long Island, NY.
05.2021 - 03.2022
  • Delivered exceptional customer service and sales support to both on-site and remote sales representatives at a high-end textile company.
  • Managed multiple aspects of projects including stock, pricing, quoting and coordinating the shipment of large quantities of goods to the US and CA
  • Organized monthly meetings between sales managers and their representatives to effectively manage Salesforce projects.
  • Maintained a high standard of customer service by utilizing in-depth knowledge of systems and products.
  • Maintained composure and delivered excellent customer service when faced with stressful situations.
  • Collaborated with production teams to evaluate, enhance, and streamline customer delivery dates.
  • Collaborated with sales representatives in designated region to drive sales and oversee projects.

Sales Support Specialist

Office Furniture Resources Inc
Milwaukee, WI
06.2018 - 05.2021
  • Providing support for up to ten outside sales representatives by processing orders for new and used furniture for offices in Wisconsin and Illinois, mainly Chicago area
  • Maintaining database of Vendor information to provide up to date pricing and contact information for sales reps
  • Maintaining customer filing system for accurate accounting purposes
  • Monitoring leads and opportunities in Microsoft Dynamics CRM system

Operations Specialist

Capital Premium Financing
Draper, UT
01.2018 - 05.2018
  • Provided excellent customer service on the phone and by email to insurance agencies and small business insurance holders
  • Oversaw the company main email and fax inbox, sorted and filtered hundreds of item daily into categories and folders for the appropriate departments
  • Balanced and managed a running daily spreadsheet of credit card transactions between two different software systems
  • Processed payments for insurance loans, and approved the waiving of fees based on certain criteria
  • Explained loan details regarding installments and break down of financing for various clients
  • Initiated outbound calls to clients whose payments were rejected by the bank and recommending solutions
  • Hired for position through Robert Half/Office Team

Administrative Support And Outreach Coordinator

The Green House Center For Growth And Learning
Pleasant Grove, UT
01.2009 - 08.2015
  • Calculated and processed payroll, monthly billing and invoices for large corporate accounts.
  • Garnered expertise in database systems to track client and customer information, file confidential records and document financial reports
  • Prepared agendas and took notes at meetings to archive proceedings.
  • Assisted with team building initiatives and overall support for maintenance of organizational culture and employee morale.
  • Managed daily communications with staff to disseminate schedules and overviews, program updates and announcements.
  • Handled purchasing and maintenance of general office supplies.
  • Fostered relationships with clients and partners through dynamic communication and prompt follow-up to questions and concerns.
  • Managed incoming and outgoing mail and package activities.
  • Coordinated logistics for activities and events.
  • Answered phone calls, provided information and connected callers to appropriate personnel.

Purchaser

Praxair
Murray, UT
11.2007 - 10.2008
  • Purchased medical supplies from many different vendors to maintain inventory belonging to multiple northeast Praxair locations.
  • Verified receipt of items by comparing items ordered to items received.
  • Prepared purchase orders and sent to distributors and suppliers.
  • Managed monthly purchase order shipments by deadline and cancellation dates.
  • Considered optimum order quantities and stocking levels when ordering inventory.

Training Education Coordinator

Young Living Essential Oils HQ
Lehi, UT
01.2005 - 11.2007
  • Offered specific training programs to help employees maintain and improve job skills
  • Developed a 200+ page training manual, in both hard and soft copies
  • Evaluated training materials
  • Training in company policy, job duties, compensation program, ordering and customer service
  • Coordinated hiring and training for all new call center employees
  • Created and maintained Quality Assurance screening for agents to maintain goals set by management

Recruiter

Express Employment Professionals
Provo, UT
01.2002 - 12.2004
  • Handled after-hours support filling emergency placements for many
  • Industries for production, labor and customer service
  • Handled hiring for all office-related and customer-service candidates
  • Screened employees and handled interviews

Education

Some College (No Degree) -

Utah Valley University
Orem, UT

Skills

  • Customer engagement and support
  • Staff training and development
  • Data entry
  • Post-sales support
  • Product management and pricing
  • Product and service knowledge
  • Account management
  • Team oriented
  • Public speaking
  • Data analysis and reporting
  • Problem-Solving
  • Key accounts and territory management
  • Organizational skills
  • Communication
  • Deadline-oriented
  • CRM
  • Call Center Operations
  • Focused on customer satisfaction
  • Skilled multi-tasker

Timeline

Regional Client Experience Manager

Carnegie Fabrics
02.2024 - Current

Client Experience Coordinator - Key Accounts

Carnegie Fabrics
03.2023 - 02.2024

Sales Coordinator

Carnegie Fabrics
05.2021 - 03.2022

Sales Support Specialist

Office Furniture Resources Inc
06.2018 - 05.2021

Operations Specialist

Capital Premium Financing
01.2018 - 05.2018

Administrative Support And Outreach Coordinator

The Green House Center For Growth And Learning
01.2009 - 08.2015

Purchaser

Praxair
11.2007 - 10.2008

Training Education Coordinator

Young Living Essential Oils HQ
01.2005 - 11.2007

Recruiter

Express Employment Professionals
01.2002 - 12.2004

Some College (No Degree) -

Utah Valley University

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Karen Green