Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Karen Greene

New Braunfels

Summary

Experienced professional with a focus on customer service and operational efficiency in healthcare. Known for fostering productive relationships with both patients and staff, dedicated to driving improvements in practice management and patient care.

Overview

6
6
years of professional experience

Work History

Practice Manager

Agave Podiatry
Seguin
03.2025 - Current
  • Managed daily operations of a podiatry practice and coordinated clinician and patient workflow.
  • Facilitated communication between patients and medical staff to address concerns, while displaying and training staff to focus on customer service and patient care.
  • Resolved customer service issues in a timely manner while maintaining a high level of professionalism.
  • Oversaw all aspects of day-to-day practice operations, including front desk reception, appointment scheduling, billing and coding, and insurance verification, while making strategic changes to the practice and improving every aspect of the practice.
  • Revenue cycle management during a time of transition with a new billing team, ensuring the practice is adapting to billing and coding changes necessary for continued improvement.
  • Analyzed data from previous years of the practice to improve overall efficiency, financial stability, and patient outcomes.

Office Coordinator

Upstream Rehabilitation- Results Physiotherapy
New Braunfels
08.2022 - 03.2025
  • Assisted with onboarding new employees and processing documentation for front office staff.
  • Supported region with monthly metrics above expectations and trained others in the same position.
  • Provided administrative support for home clinic and remote clinics to maintain workflow between multiple locations, supporting both front office staff and clinicians.
  • Monitored office budget expenditures on a monthly basis.
  • Developed productive working relationships with patients and referral sources through a continued focus on customer service.
  • Ensured compliance with company policies regarding health and safety regulations.

Trainer

Nothing Bundt Cakes
Dallas
05.2019 - 07.2022
  • Trained newly hired top talent to fill key positions and maximize productivity for their designated stores.
  • Adapted teaching methods according to the needs of individual learners or groups, from decorating techniques to customer service and management.
  • Provided constructive feedback and positive reinforcement to keep trainees motivated.
  • Explained goals and expectations required of trainees.
  • Worked collaboratively with management staff to keep up with the adapting needs of the company.

Education

Associate of Science - Psychology

Austin College
Sherman, TX
05-2018

Skills

  • Practice management
  • Revenue cycle management
  • Insurance verification
  • Customer service
  • Marketing
  • Employee operations
  • Workflow management
  • Electronic health records
  • Referral management
  • Policy and procedure development

References

  • David C de Baca, DPT, Clinic Director of Results PT: 210-818-3458
  • Desiree Webb, DPT, Physical Therapist with Results PT: 361-542-8252
  • Ashley Deptawa, Regional Practice Manager- Upstream Rehabilitation: 830-832-1878

Timeline

Practice Manager

Agave Podiatry
03.2025 - Current

Office Coordinator

Upstream Rehabilitation- Results Physiotherapy
08.2022 - 03.2025

Trainer

Nothing Bundt Cakes
05.2019 - 07.2022

Associate of Science - Psychology

Austin College

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