Karen Griffin
Houston,TX
Summary
Detail-oriented and customer-centric professional with extensive experience in client relations and operational efficiency, seeking to leverage my skills as a Patient Access Representative.
Overview
16
16
years of professional experience
Work History
Client Support Manager
MRI Real Estate Software/ApartmentData.com
05.2015 - 11.2023
- Streamlined client support processes by implementing efficient ticketing and communication systems.
- Ensured compliance with industry regulations and company policies throughout all aspects of client support activities.
- Monitored team KPIs regularly, adjusting strategies as needed to consistently meet targets related to response time, resolution rates, and customer satisfaction.
- Enhanced client satisfaction with timely and effective issue resolutions.
- Analyzed performance metrics and error reports to enhance service delivery, resulting in a 15% increase in efficiency.
- Fostered an environment that encouraged open communication, teamwork, and continuous learning among support team members.
- Provided leadership, guidance and support to staff members.
Donor Specialist /Donation Coordinator
LifeGift Organ Donation Center
07.2007 - 09.2014
- Documented and assessed incoming organ and tissue referrals for compliance with company standards, ensuring accurate data entry and record-keeping.
- Coordinated with medical facilities and specialists to facilitate organ donation processes, enhancing operational effectiveness.
- Managed inbound calls from donors and families, providing critical information and support during sensitive times.
- Screened potential donors for eligibility, ensuring safe and compliant donation procedures.
- Conducted counseling for potential donors, discussing options and alternative resources for bereavement care.
- Collaborated with team members to ensure smooth daily operations and exceptional donor experiences.
Education
Bachelor of Science - Business Management
University of Phoenix
Houston, TXSkills
- Administrative management
- Customer service
- Excellent interpersonal and communication skills
- Performance Metrics and KPIs
- Problem-solving and Conflict Resolution
- Data Entry and Documentation
- Proficient with CRM systems and Mircosoft Office 365
- Training coordination
Timeline
Client Support Manager
MRI Real Estate Software/ApartmentData.com
05.2015 - 11.2023
Donor Specialist /Donation Coordinator
LifeGift Organ Donation Center
07.2007 - 09.2014
Bachelor of Science - Business Management
University of Phoenix
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