Summary
Overview
Work History
Education
Skills
Timeline
Karen Gripp-Bender

Karen Gripp-Bender

Portland,OR

Summary

Call Center, Stellar Customer Service, Negotiation skills, multi tasking, account resolution, able resolve customer issues in a calm manner (10+ years). In Customer Service,

Results-focused Clerk who thrives in fast-paced, deadline-driven environments. Committed to accuracy and efficiency as achieved through hard work and attention to detail. Known for excellence in Customer Service. Outgoing and detail-oriented professional with proven history of resourcefulness and reliability. Trained in square POS software and customer service. Skilled at front end management with dedication to efficiency and accuracy.

Overview

25
25
years of professional experience

Work History

Lead Grocery Clerk

WinCo Foods
04.2022 - 03.2023
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Monitored self-checkout systems and provided help in resolving complex problems.
  • Processed refunds and exchanges in accordance with company policy.
  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Organized and detail-oriented with a strong work ethic.

Phone Specialist

Pitney Bowes Postage by
01.2008 - 01.2009
  • Inbound Call center, provided online technical support for department web site for inventory control, cross sales and online payments,
  • Resolved variety of issues with billing, payments, locked meters and statements along with any other customer concerns
  • Educated and assisted customers in rate changes, loading funds and general maintenance to postage meters,
  • Consistently exceeded established department quotas in sales earning one of highest commissions in department.

Collector II

Wells Fargo Financial
01.2003 - 01.2005
  • Outbound call center obtained payments on delinquent accounts.
  • Negotiated and entered secured payments work out plans within Sophisticated online Accounts Receivable collections system
  • Reviewed credit bureau reports, verified income, input pertinent information according to guidelines to modify consumer loans
  • Prepared and referred accounts for legal action as repossessions and wage garnishments.

Apria Healthcare SR. Collector

DME
01.2000 - 01.2003
  • Online claim filing to obtain reimbursement for, services provided
  • Utilized Payer contracts State & Federal, for Managed Care
  • Composition Guidelines, for primary, secondary and tertiary roles; in addition to private pay collections
  • Private Pay Invoicing of coinsurance and deductibles
  • Maintained medical files Negotiated COD payments and Payment arrangements with patients.

Customer Account Specialist

City of Portland Bureau of Water Works
01.1998 - 01.2000
  • Call center resolved variety of complex, customer inquiries, and compliments, regarding water / sewer rates and procedures: utilizing sophisticated online Billing and Collection programs.
  • Interpreted city ordinances, codes and procedures, to educate customers and resolve variety of concerns while consistently maintaining excellent customer service.

Education

Course Work

Pcc, Portland Or
  • Relevant Coursework: interduction to computers & [Subject]
  • [Number] GPA 3.5

High School Diploma -

Fort Stockton High School, Fort Stockton, TX
06.1979

Skills

  • Call Center, Inbound/Outbound Superior Customer Service in
  • Knowledgeable in FDCA Laws
  • Collections Consumer/ Medical
  • Skilled Payment Negotiations Microsoft Office Suite,
  • Customer/Billing/Collection
  • Educate, interpret procedures,
  • Excellent written and Oral Communications
  • Attention to Detail
  • Coordinating Schedules
  • Shelf Organizing
  • Assignment Delegating
  • Retail Sales
  • Supermarket Stocking
  • Mentoring
  • Department Operations
  • Shrinkage Prevention

Timeline

Lead Grocery Clerk - WinCo Foods
04.2022 - 03.2023
Phone Specialist - Pitney Bowes Postage by
01.2008 - 01.2009
Collector II - Wells Fargo Financial
01.2003 - 01.2005
Apria Healthcare SR. Collector - DME
01.2000 - 01.2003
Customer Account Specialist - City of Portland Bureau of Water Works
01.1998 - 01.2000
Pcc - , Course Work
Fort Stockton High School - High School Diploma,

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Karen Gripp-Bender