Karen Gruman
Glendale,AZ
Summary
Strategic Job Coach with substantial background in providing career counseling and job search strategies to job seekers. Skilled at coaching clients on interview techniques and resume building. Excellent assessment and evaluation skills and committed to developing individualized plans.
Overview
16
16
years of professional experience
Work History
Job Coach
Valley Of The Sun School
01.2003 - 01.2004
- Provided ongoing guidance and support to clients throughout job search and onboarding process.
- Developed and maintained relationships with community resources to support job coaching.
- Monitored client progress and adjusted job coaching strategies to meet needs and navigate challenges.
- Collaborated with local employers to identify job opportunities for clients.
- Kept detailed records of individual histories, scores, and documents.
- Counseled clients one-on-one regarding current situation, desires, aptitudes, education, and employment history.
- Assisted clients in building successful job search strategies.
- Developed and implemented job coaching plans for clients with diverse career goals.
- Conducted mock interviews to help clients prepare for interviews with potential employers.
- Coached clients on resume and cover letter development to enhance opportunities.
- Worked with job seekers to determine job targets based on skills and personality.
- Provided coaching and mentoring to employees.
Accounts Receivable Clerk
Phoenix Small Tool Repair
02.2000 - 03.2002
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Responded to inbound inquiries regarding accounts and payments.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Made outbound calls to vendors and customers to discuss and resolve account needs.
- Used accounting software to reconcile accounts, track income, and generate invoices.
- Followed up overdue payments and payment plans from clients to establish good cash flow.
- Developed and maintained positive relationships with clients to maximize collections.
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
- Utilized Microsoft Excel, QuickBooks and Oracle software to manage invoices and payments.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Negotiated payment arrangements with customers to establish timely receipt of payments.
- Matched purchase orders with invoices and recorded necessary information.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
Waitress
Frans Cafe
01.1989 - 01.2000
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
Line Assembler
Sheldol Inc
03.1991 - 04.1992
- Met daily quotas consistently by always working hard and efficiently with little downtime.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Assisted quality assurance by inspecting items and removing defective parts.
- Removed imperfections in component pieces and finished work.
- Connected small parts using glues, fasteners or basic welding abilities depending on particulars of each assembly.
Factory Production Worker
Horton Industries
01.1990 - 02.1991
- Carefully packaged finished products and prepared for shipment.
- Unloaded and loaded items from conveyors, machines, and conveyances.
- Operated [Number] machines proficiently and in compliance to safety standards.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Used equipment properly to avoid workplace hazards or injuries.
- Supported production needs by performing routine tasks using standard procedures and equipment.
- Participated in training sessions to enhance skills and knowledge.
- Utilized hand tools and power tools to assemble products, practicing safety measures.
Laundry Attendant
WheatCrest Hills Healthcare Center
03.1988 - 01.1989
- Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.
- Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
- Collected soiled linens and clothing and pretreated stains.
- Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
- Examined dried clothes to identify stains, tears and issues.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Prepared wash solutions and added bleach, detergents and softeners to clean and maintain quality of garments.
- Operated machines correctly by following machine instructions and safety regulations.
- Assisted with unloading and loading customer laundry items.
- Kept track of customer laundry items by properly sorting, identifying and storing clothing.
Education
Master of Science - Psycology With A Emphsis On Life Coach
Grand Canyon University
Phoenix, AZ12.2023
Peer Support Specialist Certificate - Peer Support
RI International
Phoenix, AZ04.2001
Bachelor of Science - Business Administration
Persentation College
Aberdeen, SD02.2000
Skills
- Group and Individual Instruction
- Performance Assessments
- DISC
- Service Plans
- Skill Development
- Progress Monitoring
- Community Networking
- Interview Training
- Coaching Meetings
- Job Search Planning
- Skills Testing
- Attention to Detail
- Leadership Development
- Employee Interviewing
- Clear Communication
- Decision-Making
- Critical Thinking
- Classroom Experience
- Business Administration
Timeline
Job Coach
Valley Of The Sun School
01.2003 - 01.2004
Accounts Receivable Clerk
Phoenix Small Tool Repair
02.2000 - 03.2002
Line Assembler
Sheldol Inc
03.1991 - 04.1992
Factory Production Worker
Horton Industries
01.1990 - 02.1991
Waitress
Frans Cafe
01.1989 - 01.2000
Laundry Attendant
WheatCrest Hills Healthcare Center
03.1988 - 01.1989
Master of Science - Psycology With A Emphsis On Life Coach
Grand Canyon University
Peer Support Specialist Certificate - Peer Support
RI International
Bachelor of Science - Business Administration
Persentation College
Similar Profiles
Iris Miller WhiteIris Miller White
Teaching Intern at Sun Valley Community SchoolTeaching Intern at Sun Valley Community School
Maura DoyleMaura Doyle
Associate Director of Admissions and Residential Advisor at Sun Valley Community SchoolAssociate Director of Admissions and Residential Advisor at Sun Valley Community School
Irel ValenzuelaIrel Valenzuela
Lead Preschool Teacher at Valley of the Sun Jewish Community CenterLead Preschool Teacher at Valley of the Sun Jewish Community Center