KAREN GUAYAPERO
Tampa
Summary
Skilled leasing professional with experience in administrative support, tenant relations, and lease documentation. Adept at managing multiple priorities, ensuring seamless communication, and maintaining accurate records. Strong focus on collaboration and delivering reliable results, adapting easily to changing needs. Proficient in property management software, customer service, and problem-solving. Outgoing and hardworking, looking for better opportunities. Proficient in providing exceptional customer service. Good relationship-building and time management abilities.
Overview
8
8
years of professional experience
Work History
Leasing Administrative Assistant
Carteret Management
Tampa
06.2025 - Current
- Streamlined lease documentation processes to enhance accuracy and efficiency.
- Coordinated tenant communications, ensuring timely responses to inquiries and requests.
- Contributed to a positive work environment by collaborating with team members on various projects and tasks related to lease administration.
- Maintained accurate and up-to-date tenant files, ensuring compliance with record-keeping requirements and facilitating easy access to information.
- Supported the eviction process when necessary by gathering documentation required for legal proceedings while maintaining confidentiality standards.
Solutions Specialist
Verizon
Brandon
10.2022 - 09.2023
- Assisted customers in selecting appropriate products and services for their needs.
- Provided technical support for wireless devices and network services.
- Educated customers on features and benefits of Verizon's offerings.
Solutions Specialist
Verizon
Lady Lake
02.2020 - 10.2022
- Assisted customers in selecting appropriate products and services for their needs.
- Provided technical support for wireless devices and network services.
- Educated customers on features and benefits of Verizon's offerings.
Server/Bar
Gators Dockside
Lady Lake
01.2020 - 03.2022
- Provided excellent customer service in a fast-paced dining environment.
- Delivered food and beverages promptly to ensure customer satisfaction.
- Maintained cleanliness and organization of dining areas and tables.
- Handled cash transactions and processed payments accurately.
- Trained new servers on restaurant procedures and customer service standards.
- Resolved guest complaints effectively to enhance the dining experience.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
Server/Bartender
Kalua Beach Bar-Restaurant
Tavares
02.2019 - 12.2019
- Provided friendly and prompt service to enhance guest dining experiences.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Maintained cleanliness and organization of dining areas throughout shifts.
Server
The Crazy Gator
Eustis
10.2018 - 12.2019
- Provided exceptional customer service in a fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Maintained cleanliness and organization of dining area throughout shifts.
Cashier
Tony’s Pizza
Eustis
01.2018 - 10.2018
- Processed customer transactions efficiently using point-of-sale system.
- Handled cash, credit, and debit payments accurately and securely.
- Provided exceptional customer service by addressing inquiries and resolving issues.
Education
Colegio Integral El Manglar | Venezuela
Skills
- Spanish/English speaker
- Effective customer up-selling
- Process orders
- Customer satisfaction
- Identifying sales opportunities
- Developing sales opportunities
- Closing sales opportunities
- Property management
- Sales support
- Lease administration
- Customer service
- Organizational skills
- Effective communication
- Service prioritization
- Point of Sale (POS) system operations
- Multitasking
- Professionalism
- Customer inquiries assistance
- Technical issue resolution
- Complaint resolution
- Solution implementation
- Document preparation
- Report generation
- Teamwork
- Collaboration
- Problem-solving
- Active listening
- Relationship building
Timeline
Leasing Administrative Assistant
Carteret Management
06.2025 - Current
Solutions Specialist
Verizon
10.2022 - 09.2023
Solutions Specialist
Verizon
02.2020 - 10.2022
Server/Bar
Gators Dockside
01.2020 - 03.2022
Server/Bartender
Kalua Beach Bar-Restaurant
02.2019 - 12.2019
Server
The Crazy Gator
10.2018 - 12.2019
Cashier
Tony’s Pizza
01.2018 - 10.2018
Colegio Integral El Manglar | Venezuela