Karen Guerra

• Trained new employees and delegated daily tasks and responsibilities.
• Completed cash and credit card transactions accurately using POS software.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
• • Organizing shift schedules for team members
  • Monitoring attendance, tardiness and time off
  • Assigning duties to specific employees based on role and skills
  • Supervising employees and assisting with tasks as necessary
  • Conducting performance reviews and sharing feedback with both upper management and team members
  • Managing employees requests and transgressions
  • Adhering to company policies and health, safety and employment standards
  

• Role models exceptional customer service

• Creates a positive internal and external customer experience

• Promotes a culture of honesty and integrity; maintains confidentiality

• Orchestrates truck delivery, prioritizing the processing of merchandise onto the sales floor

• Takes an active role in training and mentoring Associates on established merchandising and processing principals using appropriate company resources and tools

• Ensures merchandise is properly tagged, hung, secured, and coded per company guidelines

• Communicates with the Coordinator on Duty to ensure efficient flow of goods to sales floor

• Ensures Associates complete tasks and daily activities in accordance with store plan; prioritizes as needed

• Monitors and measures productivity of team and coaches as necessary

• Organizes and rotates back stock for easy replenishment

• Maintains and upholds merchandising philosophy and signage standards

• Maintains all organizational, cleanliness and recovery standards for the backroom area according to established company procedures

• Ensures compliance with recycling and, where applicable, hazardous waste programs

• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides periodic progress updates

• Provides and accepts ongoing recognition and constructive feedback

• Partners with Management on Associate training needs to increase effectiveness

• Ensures adherence to all labor laws, policies, and procedures

• Promotes credit and loyalty programs during customer interactions

• Supports and participates in store shrink reduction goals and programs

• Promotes safety awareness and supports maintenance of a risk-free environment

• Applied classroom learning by directly caring for patients with acute concerns and chronic conditions.
• Observed and recorded patient conditions by assessing vitals.
• Welcomed patients and inquired about wellbeing since last treatment.
• Prepared, administered and documented medications under direction of licensed medical provider.
• Prepared exam and treatment rooms for patient visits, availing all necessary supplies and equipment.
• Scheduled appointments and tests to coordinate patient care.
• Sorted, organized, and maintained files.
• Answered and transferred incoming telephone calls, taking messages for various staff members.
• Reported back to instructor to receive day-to-day tasks and responsibilities.
• Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.

• Sanitized, restocked, and organized exam rooms and medical equipment.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Obtained client medical history, medication information, symptoms, and allergies.
• Performed medical records management, including filing, organizing and scanning documents.
• Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Obtained and documented patient medical history, vital signs and current complaints at intake.
• Verified patient insurance coverage and collected required co-payments.
• Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
• Taught patients about medications, procedures, and care plan instructions.
• Liaised with patients and addressed inquiries, appointment requests and billing questions.