Summary
Overview
Work History
Education
Skills
Timeline
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Karen Guerrero

Yorba Linda,CA

Summary

Experienced working with diverse individuals/cultures in a diplomatic and non-biased manner. Easily interacts with management and customers, strong organizational, problem solving skills ability to coach and train. Focused on understanding company needs and helping to meet them.

Overview

13
13
years of professional experience

Work History

Admitting

UCI Health Center
04.2023 - Current
  • Coordinated patient’s care through: checking in and checking out, accurately documents all patient care/interactions in patient medial record
  • Managed daily administrative tasks for the health center, ensuring smooth operations and a positive patient experience.
  • Streamlined the admission process for faster service, ensuring accurate data entry and timely communication with medical staff.
  • Improved patient flow by promptly addressing inquiries and directing patients to appropriate areas.
  • Reduced errors in billing processes by diligently reviewing charges and insurance information before submission.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Demonstrated ability to utilize payer and government websites to access and interpret health plan benefit packages and make determinations.
  • Demonstrated strong multitasking abilities while managing multiple phone lines, appointment scheduling, and front desk duties simultaneously.
  • Provided essential support to medical staff by quickly triaging incoming patients according to urgency level.
  • Relayed triage information and facilitated communication between provider and patient concerning patient disposition.
  • Provided empathetic support to anxious patients, easing their concerns and establishing trust throughout the pre-admission process.
  • Scheduled appointments for patients not requiring emergency services but needing examination from provider and consulting directly with provider.
  • Served as a liaison between patients, clinical staff, and administrative personnel to facilitate optimal communication and coordination of care.
  • Promoted an inclusive workplace culture that emphasized teamwork, open communication, and continuous learning among employees at the health center.
  • Organized and detail-oriented with a strong work ethic.

Front Desk Agent

Charles Bitel III, Inc.
05.2021 - Current
  • Coordinated patient’s care through: checking in, accurately documents all patient care/interactions in patient medial record
  • Provided valid, accurate and complete information when it came to patient’s insurances
  • Ensure proper accounting produces when billing patient’s insurances
  • Managed incoming/outcoming calls, faxes, and emails in a fast-paced medical environment
  • Dealt with customer complaints, provided appropriate solutions and follow up to ensure resolution
  • Followed stick deadlines and adapt to production schedule on a daily basis
  • Monitored multiple doctor’s schedules and appointments.

Server, Lead Trainer and Flexible Manager

Islands Restaurant
11.2012 - 12.2023
  • Participate in monthly tactical meeting to discuss performance, improvements and goals of the restaurant
  • Design and lead development staff meetings
  • Design a weekly report for our staff in order for everyone to be understand the goals that need to be meet
  • Periodically train employees in various positions and educate them on company policies and procedures
  • Conducted safety meetings and orientation to new employees
  • Conduct staff evaluations
  • Complete grasp on the importance of suggestive sales and company goals
  • Successfully multitask in a fast pace, always changing environment for long hours
  • Continual collaboration with members of the team to optimize customer's positive experience
  • Positive attitude and upbeat personality to deliverer the best customer service possible
  • Managed and monitored training program costs with fiscal restraint and stayed at or below established budgets.

Applied Behavior Analysis Therapist

Patterns
12.2016 - 06.2017
  • Provide 1:1 therapy to children on the autism spectrum in home and or community
  • Collaborated and communicated with clients and families in an empathetic manner that made a positively impact on each patient's behavior and treatment Taught objectives on individual treatment programs using the principles of applied behavior analysis including discrete trial, shaping, natural environment training, verbal behavior, social skills, self-help, and behavior
  • Created fun, motivating experience to generate the highest level of performance for each individual
  • Teach clients anger management skills techniques, impulse control social skills, emotions coping skills and functional living skills
  • Performed behavioral interventions to teach communication, social and daily living skills and reduce problematic behaviors in home, community and school settings
  • Assembled, maintained and analyzed data gathered during student sessions, completed daily treatment logs and consistently submitted timely written and verbal progress reports.

Mechanical Engineering office Assistant

CSUF
04.2013 - 08.2014
  • General office work
  • Able to take direction well and work with minimal supervision
  • Experienced the delicate hiring process of new faculty members
  • Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs
  • Supported office needs including taking messages, scanning documents and routing business correspondence
  • Monitored calendars and scheduled appointments based on administrator’s availability and established load limits
  • Processed paperwork efficiently to support smooth office procedures
  • Tracked office stock and maintained inventory in neat and organized fashion
  • Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow.

E-board/ Marketing

Autism Speaks U, CSUF
10.2012 - 07.2014
  • E-board: Marketing Chair Participated in a bi-weekly meeting to discuss upcoming events and our participation
  • In charge of the Marketing committee
  • Mainly focused on awareness, advocacy and fundraising
  • Engaged with social media followers and promoted products and events through giveaways and promotional sales
  • Collaborated with sales teams to strengthen client relationships and generate new revenue opportunities
  • Created and provided marketing material to meet business needs.

Office Assistant/Receptionist (Lead)

University Learning Center
10.2010 - 12.2013
  • General office work
  • Familiar with timesheets for payroll, as I assisted my supervisor with employee timesheets
  • In charge of employee interaction activities during monthly meetings
  • In charge of training new employees
  • Greeted visitors, assessed needs and directed to appropriate personnel
  • Sorted incoming mail and directed to correct personnel each day
  • Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules
  • Organized, developed and updated schedules and monthly calendar obligations for various levels of management and staff.

Education

Katella High School
Anaheim, CA
01.2009

California State University of Fullerton
Fullerton, CA
01.2014

Skills

  • Customer service
  • Data collection
  • Bilingual – English/Spanish
  • Insurances/billing
  • Fundraising
  • Hiring
  • Marketing
  • Computer Skills
  • Payroll
  • Problem solving
  • Ability to work under pressure
  • Sales
  • Managing
  • Typing 65 WPM

Timeline

Admitting

UCI Health Center
04.2023 - Current

Front Desk Agent

Charles Bitel III, Inc.
05.2021 - Current

Applied Behavior Analysis Therapist

Patterns
12.2016 - 06.2017

Mechanical Engineering office Assistant

CSUF
04.2013 - 08.2014

Server, Lead Trainer and Flexible Manager

Islands Restaurant
11.2012 - 12.2023

E-board/ Marketing

Autism Speaks U, CSUF
10.2012 - 07.2014

Office Assistant/Receptionist (Lead)

University Learning Center
10.2010 - 12.2013

Katella High School

California State University of Fullerton

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Karen Guerrero