Karen Guevara
Memphis,TN
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
12
12
years of professional experience
Work History
Client Intake Specialist
Friends For All
01.2020 - Current
- Consistently met deadlines by prioritizing tasks effectively and working efficiently under pressure.
- Conducted thorough follow-ups with clients post-intake, ensuring their needs were met and any issues addressed promptly.
- Assisted clients in understanding service offerings clearly, helping them make informed decisions regarding available options that best suit their needs.
- Developed comprehensive client profiles through thorough data collection and analysis.
- Enhanced client satisfaction by streamlining the intake process and reducing wait times.
- Secured funding information and verified funding and insurance coverage arrangements.
- Input data and completed placement paperwork.
- Answered phone calls and provided new clients with required paperwork to initiate service.
Healthcare Recruiter
Cross Country Healthcare
12.2017 - 01.2020
- Managed multiple requisitions simultaneously while maintaining focus on quality placements within designated timelines.
- Negotiated competitive compensation packages on behalf of clients while maintaining cost efficiency within budgetary constraints.
- Developed and maintained a robust candidate database for future job openings, reducing lead time in filling positions.
- Utilized advanced search techniques on job boards and professional networks to source passive candidates effectively for hard-to-fill roles.
- Ensured compliance with federal, state, and local laws regarding employment practices throughout the recruitment cycle.
- Collaborated with human resources teams to ensure seamless onboarding processes for new hires, fostering successful transitions into their roles.
- Utilized social media sites to recruit new employees.
- Scheduled interviews with other healthcare professionals.
Human Resources Specialist
Terminix
02.2012 - 03.2017
- Enhanced employee satisfaction by implementing streamlined HR policies and procedures.
- Negotiated competitive compensation packages with prospective hires, attracting top talent to the organization.
- Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.
- Reduced turnover rates by conducting thorough exit interviews and addressing employees'' concerns.
- Streamlined recruitment processes, expediting the hiring of qualified candidates.
- Administered employee leave requests in accordance with FMLA guidelines, maintaining compliance with regulations while providing necessary accommodations for staff members.
Education
Bachelor of Administrative Studies -
University of Memphis
Memphis, TN12.2012
High School Diploma -
Wooddale High School
Memphis, TN05.2007
Skills
- Follow-up skills
- Client Education
- Multi-Line Phone Systems
- Inventory Management
- Insurance Verification
- Microsoft Office
- Critical Thinking
- Database Searches
- File Organization
Languages
Spanish
Native or Bilingual
Timeline
Client Intake Specialist
Friends For All
01.2020 - Current
Healthcare Recruiter
Cross Country Healthcare
12.2017 - 01.2020
Human Resources Specialist
Terminix
02.2012 - 03.2017
Bachelor of Administrative Studies -
University of Memphis
High School Diploma -
Wooddale High School
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