Karen Gullon Serrano
Kissimme
Summary
Dedicated professional with strong customer service skills and a proven track record in reliability. Experienced in effective communication and relationship building, ensuring customer satisfaction and accurate record-keeping.
Overview
26
26
years of professional experience
Work History
Commercial Specialist/Delivery Driver
Autozone, Inc.
Orlando
08.2011 - Current
- Informed customers about delivery schedules and updates to enhance satisfaction.
- Delivered automotive parts to customers promptly, ensuring reliable service across various locations.
- Maintained accurate inventory records for delivery items, supporting operational efficiency.
Administrative Assistant
MIE, Inc.
Apopka
12.2017 - 06.2019
- Answered phone calls and emails to provide information, enhancing communication and response times.
- Organized and maintained filing systems for physical and electronic documents, supporting accuracy and confidentiality in record-keeping.
- Managed office supplies inventory and ordered supplies, ensuring availability for staff needs.
Greeter/Hostess
Walt Disney World Resort
Orlando
02.2000 - 11.2002
- Welcomed guests with warmth and enthusiasm upon arrival at the resort.
- Guided guests through resort layout and responded to inquiries, enhancing their overall experience.
- Informed guests about park attractions, dining, and entertainment options to facilitate decision-making.
Education
High School Diploma -
Thomas Armstrong Toro
Ponce, Puerto Rico05-1998
Skills
- Delivery optimization
- Data entry
- Customer service
- Reliability
- Teamwork and collaboration
- Multitasking
- Organizational management
- Analytical thinking
- Interpersonal skills
- Relationship building
Languages
Spanish
Native/ Bilingual
Timeline
Administrative Assistant
MIE, Inc.
12.2017 - 06.2019
Commercial Specialist/Delivery Driver
Autozone, Inc.
08.2011 - Current
Greeter/Hostess
Walt Disney World Resort
02.2000 - 11.2002
High School Diploma -
Thomas Armstrong Toro