KAREN GUMBS
Newark
Summary
Dynamic professional with proven expertise in financial transactions and document translation at Mundo Solution LLC. Bilingual in English and Spanish, leveraging strong communication skills to enhance customer relations and streamline office operations. Highly adaptable with a commitment to delivering exceptional service in high-pressure environments.
Overview
1
1
year of professional experience
Work History
Secretary
Mundo Solution LLC
Newark
04.2016 - 03.2017
- Processed money transfers for La Nacional (authorized agent) and handled financial transactions accurately.
- Translated birth and marriage certificates for clients.
- Answered and directed incoming calls; provided courteous and professional assistance to the public.
- Managed incoming and outgoing mail efficiently.
- Assisted customers with immigration payments, and prepared various legal affidavits.
- Ensured the office was clean, organized, and presentable.
- Organized and maintained office files and documents for efficient retrieval.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
Sales Clerk
Hip Hop Sneakers
East Orange
10.2015 - 12.2015
- Delivered excellent customer service and supported daily retail operations.
- Answered phone inquiries and assisted customers with product information.
- Maintained merchandise displays and ensured the store remained neat and organized.
- Assisted with opening and closing duties and restocked inventory as needed.
- Assisted customers in selecting sneakers based on personal style and fit.
- Processed sales transactions accurately using point-of-sale systems.
- Restocked shelves and ensured inventory levels were maintained effectively.
- Delivered high-quality customer service through deep commitment to knowledge and performance.
- Maintained current and accurate inventory with cycle counts and audits.
- Developed relationships with vendors to obtain best prices on goods purchased for resale.
- Developed key customer relationships to increase sales.
Education
High School Diploma -
Elmore Stout High School
British Virgin Islands06.2014
Skills
- Microsoft Word (Intermediate)
- Customer Service & Client Relations
- Bilingual: Fluent in English & Spanish
- Strong Communication & Interpersonal Skills
- Ability to Handle High-Pressure Situations
- Highly Organized & Adaptable
- Financial transactions
- Document translation
- Customer relationship management
- Legal document preparation
- Inventory management
- Sales transaction processing
- Office organization
- Customer assistance
- Phone etiquette
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Secretary
Mundo Solution LLC
04.2016 - 03.2017
Sales Clerk
Hip Hop Sneakers
10.2015 - 12.2015
High School Diploma -
Elmore Stout High School