BTI Coordinator
Beckman Coulter
- Managed new diagnostic hardware orders received via Bill to Install (BTI) dashboard
- Generated BTI installation plan within a 24-hour timeframe after order confirmation.
- Ensured accurate and up-to-date information on BTI dashboard by inputting plan details such as customer contact, vendor items, and all relevant dates.
- Aligned with Implementation Process Manager to coordinate install dates, customer requests, and resource allocation for Field Service Engineers and Application Specialists.
- Provided prompt resolution to various customer support concerns such as logistics, distribution, product availability, and general inquiries.
- Collaborated with customers, different levels of management, and internal departments to seamlessly facilitate the white glove delivery process for hardware orders.
- Enhanced team performance by offering guidance and support, resulting in better overall outcomes.
- Book validation orders via Oracle system (measurement: monthly report)
- Maintained oversight of shipping timelines, ensuring delivery adherence between scheduled and actual arrival dates (SSD = ASD)
- Ensured completion of carrier notes before SSD.
- Exceeded company standards for shipping accuracy with measurements consistently at or above 95%.
- Monitor freight in storage weekly and work with the implementation manager on the disposition of the freight.
- Optimized productivity by adapting workload to align with plan counts and evolving business demands, as measured by VOC-IPMs.
- Provided department training, mentored new hires, and shared knowledge of department systems.
