Karen Gutierrez Hernandez
Arlington,TX
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Fine Dining Server
Little Bohemia Restaurant
Midland , TX
08.2023 - 01.2024
- Personalized Service: Delivering attentive, refined, and personalized service to guests, ensuring their dining experience is seamless and memorable.
- Menu Knowledge: Demonstrating extensive knowledge of the menu, including ingredients, preparation methods, and wine pairings, to assist guests in making informed choices.
- Order Management: Taking and accurately processing food and beverage orders, ensuring timely and precise delivery in accordance with the restaurant’s high standards.
- Table Maintenance: Setting and clearing tables with meticulous attention to detail, maintaining a clean and elegant dining environment throughout the service.
- Guest Interaction: Engaging with guests professionally and courteously, anticipating their needs, addressing special requests, and handling any concerns or issues with discretion and efficiency.
- Upselling and Recommendations: Utilizing advanced sales techniques to recommend menu items, wine pairings, and special offers, enhancing the overall dining experience.
- Coordination with Kitchen and Bar: Collaborating closely with kitchen staff and the bar to ensure seamless service and prompt resolution of any issues.
- Adherence to Standards: Upholding the restaurant’s standards of service, including dress code, etiquette, and adherence to health and safety regulations.
Front Desk Clerk
The Mayo Hotel
Tulsa, US
03.2023 - 08.2023
- Guest check-in and check-out - efficiently managing the check-in and check-out processes, including verifying guest information, processing payments, and providing room keys.
- Reservation Management - handling reservations, cancellations, and modifications with accuracy.
- Customer Service - addressing guests' inquiries, concerns, and special requests with professionalism and courtesy.
- Communication - coordinating with housekeeping, maintenance, and all other hotel departments to ensure all guest needs are met and satisfied.
- Administrative duties include managing front desk operations, including maintaining accurate records, cash handling, and preparing reports as needed.
- Problem Solving - assisted in handling guests' complaints and issues with efficiency.
Server/Bartender
Magoos
Tulsa, US
05.2022 - 02.2023
- Guest Service: Providing attentive and personalized service to guests, taking orders, and offering recommendations to enhance their dining experience.
- Order Management: Accurately inputting and relaying food and beverage orders to the kitchen and bar, ensuring timely and correct delivery.
- Beverage Preparation: Crafting a wide range of beverages, including cocktails, beer, and non-alcoholic drinks, while adhering to recipes and presentation standards.
- Sales and Upselling: Promoting menu items and special offers, utilizing upselling techniques to enhance the dining experience and maximize revenue.
- Compliance and Safety: Adhering to all health, safety, and alcohol service regulations, including responsible alcohol service and maintaining a clean and organized work environment.
Metro by T-Mobile
T-Mobile
Tulsa, US
08.2022 - 02.2023
- Monitored news coverage for accuracy, fairness and balance.
- Assessed customer needs in order to provide appropriate solutions for phone repairs.
- Troubleshot software and hardware problems on a variety of mobile devices.
- Performed system updates and installed new software applications as needed.
- Answered incoming calls from potential customers, provided product information and answered questions.
- Identified customer needs and offered appropriate solutions to meet those needs.
- Utilized a consultative sales approach to identify customer's wants and needs, then recommended products accordingly.
Pharmacy Technician
CVS Health
Tulsa, US
09.2021 - 06.2022
- Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Provided customer service to patients by answering questions about medications and health-related topics.
- Assisted pharmacists in compounding sterile products according to state regulations.
- Received payment from customers and processed credit card transactions when necessary.
- Managed filing of prescriptions, both electronically and manually.
Sales Associate
Target
Tulsa, US
02.2020 - 10.2021
- Assisted customers with finding the right product for their needs.
- Provided product information and answered customer questions.
- Demonstrated knowledge of store products and services.
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
- Stocked shelves with merchandise according to company standards.
- Organized displays to attract customers and promote sales.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Explained technical features and services associated with electronic items to customers.
Server
Louis Bar and Grill
Tulsa, US
03.2021 - 09.2021
- Provided excellent customer service to ensure satisfaction.
- Greeted guests and provided menus.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Barista
Starbucks
Tulsa, US
10.2019 - 01.2020
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Ground beans for espresso shots according to individual customer specifications.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
Sales Representative
Easy Wireless
Tulsa, US
01.2018 - 10.2019
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Organized client visits, presentations, product demonstrations and trade shows.
- Provided technical support for customers using the company's products or services.
- Developed and maintained relationships with new and existing clients to increase sales revenue.
- Greeted customers to determine wants or needs.
- Answered store and merchandise questions and led customers to wanted items.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Hostess/Cashier
Senor Lopez
Muskogee, US
03.2017 - 03.2018
- Greeted guests warmly upon arrival, seating them promptly.
- Verified reservations and wait times with customers.
- Maintained a clean and organized dining area.
- Communicated clearly with kitchen staff regarding customer orders.
- Provided menus to customers and answered questions regarding menu items.
- Handled cash payments and reconciled daily transactions accurately.
- Provided excellent customer service by addressing customer needs promptly.
Education
Associate's degree - Business
Tulsa Community College
Tulsa, OK01.2021
Skills
- Cash Handling
- POS
- Merchandising
- Retail Sales
- Serving Experience
- Barista Experience
- Phones
- Microsoft Office
- Microsoft Word
- Host/Hostess
- Coffee Experience
- Cleaning Experience
- Busser
- Pharmacy Technician Experience
- Food Industry
- Insurance Verification
- Data Entry
- Bartending
- Upselling
- Detail Oriented
- Reliable transportation
- Wine Pairings
- Adaptive Learning
- Upscale dining expertise
- Safe Food Handling
- Food allergy awareness
- Menu Memorization
- Exceptional customer service
- Party service experience
Certification
- Food Handler, 11/19, 11/23
- Pharmacy Technician License, Food Handler Certification, PTCB, 02/21, 02/22, Certified Pharmacy Technician (CPhT), 02/21, 02/22
Assessments
- Sales skills, Proficient, 08/21
- Outside sales, Proficient, 03/21
- Customer focus & orientation, Familiar, 07/21
- Verbal communication, Expert, 03/21
- Food service: Customer situations, Familiar, 08/21
Personal Information
Work Permit: Authorized to work in the US for any employer
Languages
- Spanish, Fluent
- English, Fluent
Languages
Spanish
Professional
Timeline
Fine Dining Server
Little Bohemia Restaurant
08.2023 - 01.2024
Front Desk Clerk
The Mayo Hotel
03.2023 - 08.2023
Metro by T-Mobile
T-Mobile
08.2022 - 02.2023
Server/Bartender
Magoos
05.2022 - 02.2023
Pharmacy Technician
CVS Health
09.2021 - 06.2022
Server
Louis Bar and Grill
03.2021 - 09.2021
Sales Associate
Target
02.2020 - 10.2021
Barista
Starbucks
10.2019 - 01.2020
Sales Representative
Easy Wireless
01.2018 - 10.2019
Hostess/Cashier
Senor Lopez
03.2017 - 03.2018
Associate's degree - Business
Tulsa Community College
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