Karen Guzman
WIC
Ranson,WV
1
Language
15
years of professional experience
15 Years of Customer Service: Sales, Cash Handling and Training Proficient with Computers: Microsoft 2010 (Word, Excel, PowerPoint), Outlook. Type 40 WPM. Ability to work in fast paced environment and meet customers’ demands. Well rounded professional who enjoys serving customers, learning new skills, fun and friendly, committed and reliable.
Taking HGB and heights and weights on children and women
Work History
Manager
1 Year 1 Month- Managed daily operations to promote efficient workflow and adherence to company standards.
- Making drinks (remembering what comes in each drink)
- counting money
- Ensured compliance with health and safety regulations, maintaining a safe working environment for staff and customers.
- Managed and motivated employees to be productive and engaged in work.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Translate in Spanish
Medical Aide
11 Years 5 Months- Checking iron on children and women
- Taking heights and weights
- Doing the intake
- Translating to Spanish clients
- Answering phone calls
- Making appointments
Shift Leader
6 Years 11 Months- Supervised team members to maintain operational standards and provide excellent customer service.
- Trained new staff on food safety protocols and efficient service practices.
- Opening and closing the restaurant.
- Taking orders, making food
- Supervised daily restaurant operations ensuring compliance with health and safety regulations.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Translate in Spanish
Crew Member
4 Years 1 Month- Responsible for training new employees, Counted cash accurately during daily transactions.
- Ensured speed of service by addressing customer needs and resolving food or service issues promptly.
- Working well with teammates and accepting coaching from the management team
- Maintained a clean and organized work area to promote efficiency.
- Communicating with customers, teammates and managers in a positive manner.
- Took orders, prepared meals, and collected payments.
- Translate in Spanish
Education
Certificate - Medical Clinical Assistant
- Projected Gradation: December 2014
- Courses: Career Development, Computer Applications– Medical, Medical Assisting- Front Office, Medical Terminology, Basic Medical Office Procedures, Pharmacology
- GPA: 3.04
Skills
Staff training and development
Team leadership
Customer service
Documentation and reporting
Time management
Inventory management
Decision-making
Bilingual communication
Hemoglobin testing
Height and weight measurements
CPR/AED certified
Languages
Spanish
Native or Bilingual
Timeline
Manager
Dunkin
08.2025 - CurrentRead More
Shift Leader
Tao Bell
09.2018 - 08.2025Read More
Medical Aide
WIC
04.2015 - CurrentRead More
Crew Member
Taco Bell
03.2011 - 04.2015Read More
Valley College
Certificate from Medical Clinical Assistant
Read More