Karen Hadley
Bardstown,KY
Summary
Experienced project manager and operations professional with a 7-year track record of driving exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
9
9
years of professional experience
Work History
Operations Manager
Pendleton Places
07.2021 - 08.2023
- Orchestrated efficient scalable processes, scaling properties from 4 to 52 within year
- Slashed linen and supply costs by 20% through strategic sourcing from global vendors
- Analyzed profit and loss statements, optimizing cost of goods and services portfolio
- Managed accounts for 10+ homeowners, ensuring satisfaction and reviewing financial statements
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Supervised operations staff and kept employees compliant with company policies and procedures.
Customer Success Operations
Boostopia
05.2021 - 09.2021
- Developed Churn Prevention, customer onboarding, and product adoption programs, reducing churn by 20%
- Analyzed customer data to identify trends and develop strategies to improve customer success metrics.
- Generated reports and communicated results to stakeholders to provide insights into customer success.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Coached customer service agents, fostering growth and enhancing business outcomes for customers
- Created training libraries, elevating product adoption by 20%
Business Operations Manager
Magnus Capital
02.2019 - 05.2021
- Led $35 million real estate development project, achieving successful completion
- Managed on-site Junior Construction Project Managers, overseeing 15-person construction teams
- Prepared City Commission Planning and Land Evaluation documentation for 4 construction site.
- Reviewed company's strategic plans and developed departmental goals and standards to support vision.
- Oversaw day-to-day business operations and revisions of proposals and wholesale contracts with vendors and contractors
Customer Success Specialist
Lenora by Dina Yang
08.2018 - 09.2019
- Implemented user-friendly CRM, boosting outreach and sales by 30%
- Established streamlined systems, increasing customer retention by 20%
- Executed product development and sales funnels, driving $400k in sales at Atlanta Market.
Chief Executive Officer's Assistant
Atlas Research
01.2017 - 07.2018
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Organized and coordinated conferences and monthly meetings.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Summarizing government contracts and bid proposals
- Created, prioritized and modified documents making office more efficient using Excel, and Data sheets
- Coordinated Executive off-sites and Corporate events - approximately 400 employees
Junior Project Manager
Johns Hopkins Medicine
01.2015 - 01.2017
- Directed innovative "Clear Masks Pilot Program" bene ting 300 hard of hearing patients
- Organized corporate and community healthcare events for 100-200 clinical leaders
- Coordinated expansion of bilingual care identity badges, training 300 medical students and nurses.
- Contributed to estimating and presenting project costs before project kick-off to set expectations, promote accountability and maintain sustainable profit margins
Education
B.S - International Relations, Pre-Law and History
Liberty University
Lynchburg, VASkills
- Project Management, Customer Success, Churn Prevention, Process Optimization, Cross Functional Collaboration
- Data Analysis, Budget Management, Fluent Spanish Speaker
- Mergers and Acquisitions Knowledge
- Project Development
- Contract Review and Recommendations
- Stakeholder Relations
- Revenue Generation
- Business Intelligence
- Project Management
- Microsoft Office Suite Expertise
- Product Management
- Staff Management
Languages
Spanish
Native or Bilingual
Timeline
Operations Manager
Pendleton Places
07.2021 - 08.2023
Customer Success Operations
Boostopia
05.2021 - 09.2021
Business Operations Manager
Magnus Capital
02.2019 - 05.2021
Customer Success Specialist
Lenora by Dina Yang
08.2018 - 09.2019
Chief Executive Officer's Assistant
Atlas Research
01.2017 - 07.2018
Junior Project Manager
Johns Hopkins Medicine
01.2015 - 01.2017
B.S - International Relations, Pre-Law and History
Liberty University
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