Karen Elaine Hall
Commercial Lines Account Manager
Orange City,USA
Summary
Motivated and personable commercial lines account manager with over 25 years of experience in insurance business procedures. Proficient in all lines of coverage, specializing in construction, aviation, and not-for-profit businesses. Skilled at maintaining rapport with clients, team members, and underwriters to create a friendly atmosphere. Builds trusting relationships and client confidence while upholding high standards of professionalism, ethics, and company culture. Manages all client servicing duties, including new business, renewals, and re-marketing of accounts. Knowledgeable in risks within Southeast and Northeast regions, with a proven ability to collaborate effectively with diverse teams in a remote setting.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Commercial Lines Account Manager
WAHVE LLC
11.2024 - 05.2025
- Remote Commercial Lines Account Manager team member working on $5M book of business. Agency management system AMS 360.
- Conduct client research, prepare submissions, negotiate coverages, and present proposals. Focus on remarketing of accounts as needed and service excellence. Strong analytical, problem-solving, and decision-making skills.
- Maintain frequent, transparent communication with the account team regarding workload status and any issues.
- Client Location: Kennebunk, ME
Commercial Account Manager
Ministry Insurance, LLC
08.2023 - 08.2024
- All aspects of client service duties, new business/submission development, renewals, and re-marketing of accounts. Work with agency owner/producer, appointed carriers and brokers. Also, partner with aggregator Renaissance Alliance.
- Account management and customer service.
- Marketing strategy, submissions, quote analysis and follow-up proposals.
- Binding of policies, renewal processing, along with billing and invoicing.
- Rating for quotes, shop renewals, and creating proposals.
- Utilize and update AMS360 agency management system for coverage discussions, policies, audits, and endorsements.
- Ordering binders, setting up master certificates, and evidence of property documents.
Account Executive
The Whitehead Agency
08.2019 - 06.2022
- Direct interaction with clients, producers, and underwriters.
- All aspects of client service.
- Ordered binders, did policy reviews and deliveries, policy changes, certificates and evidence of property documents.
- Maintained client relationships throughout year.
- Rated for quotes, shopped renewals, and created proposals.
- Completed audits, coverage discussions, contract reviews, answered questions, and problem solved and followed up.
- Handled premium finance agreements.
- Gathered survey information for market submissions and renewals.
Account Manager
Stahl & Associates Insurance - Part of Higginbotham
07.2007 - 08.2019
- Account manager assistant to commercial lines agency manager. Primarily construction risk middle to large market. Agency name during years: Stahl, Bowles and Associates DBA Stahl Morse & Associates Insurance. Stahl Insurance is now a partner of Higginbotham.
- Daily interaction with clients, producers, and underwriters.
- Handled binder packages, policy books, and claims kits.
- Responsible for Florida surplus lines filings for all of Stahl & Associates offices.
- Heavy certificate issuance, contract reviews, and policy endorsements for compliance.
Customer Service Representative
Air-Sur, Inc.
06.2002 - 07.2007
- Worked directly with clients, producers and underwriters. Commercial aviation specialized insurance and risk management broker providing trademark Professional Client Care.
- Comprehensive insurance packages tailored for charter operations, flight schools, fixed-base operators, helicopter operations.
- Gathered survey information, marketed submissions, and reconciled quotes into proposals.
- Prepared binder packages, certificates, and handled billing and collections.
Sales Agent
American International Group
07.2000 - 06.2002
- Direct 24-hour company call center for AIGM (marketing division).
- Live phone call quoting and writing personal automobile insurance.
- Inbound calls from 48 states and a foreign national program (held non-resident licenses for outside of Florida).
- Monthly annualized premium closed sales goals $30,000 ++.
Education
Associate - Film Science/Business Administration
Florida Metropolitan University
Daytona Beach, FL01.1993
Skills
- AMS360
- Carrier Rating Systems
- Adobe
- Word, Excel
- Outlook
- DocuSign
Certification
- Florida - 220 Property & Casualty
- Florida - 215 Life & Health
- AAI designation
Timeline
Commercial Lines Account Manager
WAHVE LLC
11.2024 - 05.2025
Commercial Account Manager
Ministry Insurance, LLC
08.2023 - 08.2024
Account Executive
The Whitehead Agency
08.2019 - 06.2022
Account Manager
Stahl & Associates Insurance - Part of Higginbotham
07.2007 - 08.2019
Customer Service Representative
Air-Sur, Inc.
06.2002 - 07.2007
Sales Agent
American International Group
07.2000 - 06.2002
Associate - Film Science/Business Administration
Florida Metropolitan University
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