Karen Hall
Falls Church,VA
Summary
Dynamic Assistant Director with over 20 years of experience in business operations, planning, and team management, specializing in rehabilitation services. Proven track record in overseeing daily operations to ensure the highest standards of care and optimal outcomes for residents, supported by 14 years in healthcare and therapy within long-term care facilities. Recognized for strong leadership, problem-solving abilities, and a collaborative approach that drives team success and aligns with organizational goals. Committed to continuous improvement and eager to embrace new challenges that foster professional growth while contributing to the overall success of the organization.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Assistant Director of Continuing Care – Nursing Home Administrator
Erickson Living
12.2018 - Current
- Ensure all aspects of regulatory compliance at the federal, state, local and enterprise level
- Direct oversight of operations of the Skilled Nursing, Assisted Living and Memory Care lines of business including staff
- Facilitate concern resolution and communication with families, residents and staff
- Direct oversight of Managers across multiple departments
- Collaborate with interdisciplinary team to achieve maximum occupancy across all lines of business
- Achieve and sustain 90% + occupancy
- Ensure the regular training and orientation of all employees as it relates to the job role/function, safety standards, annual PPD, CPR and other training as needed
- Promote a culture of excellence through active employee and staff engagement
- Support the development and implementation of the operating budget
- Instrumental in recruitment and hiring of staff of all levels from line staff to managers
- Oversee the Quality Assurance Performance Improvement committee, process and plan
- Oversee CMS and State Health and Life Safety licensing inspections for skilled nursing, assisted living and memory care lines of business
- Responsible for the Emergency Preparedness Plan for the skilled nursing, assisted living and memory care lines of business
Interim Resident Life Director
Erickson Senior Living
07.2018 - 12.2018
- Direct oversight of managers, supervisors or coordinators for 10 departments: Community TV, Wellness, Social Work, Pastoral Ministries, Community Resources, Intermissions, Trips and Tours, Fitness Center, Certified Home Health and Home Support
- Monitored and analyzed department operations and performance on a monthly basis for all appropriate lines of business under Resident Life
- Served as liaison and provided supported to a variety of resident groups to ensure enhanced quality of life and services
- Supported the Philanthropy department in raising over $300K for staff appreciation
- Audited and oversaw the licensed lines of business to ensure compliance and delivery of highest level of quality care in accordance with state, local and enterprise policies and regulations
- Participated as part of community executive team to develop, implement and support enterprise and community initiatives
Nursing Home Administrator-in-Training
Erickson Senior Living
09.2017 - 09.2018
- Observed and gained knowledge and numerous skills necessary to operate and manage various aspects of assisted living, memory care and skilled nursing directed by the NHA.
- Provided Corporate Rehab services support to various communities throughout the enterprise and provided assistance to the Corporate Rehab Director where and as needed to ensure compliance with regulatory standards
- Served as project manager of repositioning project of new AL building and renovations to current structure.
- Kept detailed track of daily progress and productivity and analyzed data to identify and correct holdups.
- Held construction progress and regular status meetings with project team.
- Produced regular project update reports for senior business leadership.
Director of Rehabilitation Services
Erickson Senior Living
02.2015 - 09.2017
- Responsible for executing and maintaining successful and safe facility operations within Medicare and enterprise guidelines and regulations
- Plan, schedule, direct and oversee entire rehabilitation services for PT, OT, SLP in a 283-bed CC facility, and 1,400- IL apartment community
- On-going collaboration with interdisciplinary team across the continuum to assess, provide and maintain all resident care needs to ensure safe and appropriate conditions
- Met and exceeded financial goals in previous fiscal year in Outpatient line of business
- Fostering a culture of excellence through active employee and staff engagement
- Compliant with all federal, state and enterprise regulations and SOP
- Manage department’s performance by taking appropriate actions to ensure the department’s overall compliance with the attainment of goals/objectives, as related to clinical, fiscal, operational and customer service targets
- Provide clinical care as needed to ensure proper and timely care to residents
- Supervised, oriented, trained and counseled department employees to improve job performance and maintain high standards of patient care.
- Liaised with patients, families and support departments to adequately plan for patient rehabilitation needs.
- Promoted and followed facility infection control policies, procedures and OBRA guidelines to improve quality of care for health and safety of residents.
- Developed programs appropriate to needs of residents in facility to achieve highest feasible level of functioning.
- Maintained appropriate and adequate staffing and scheduling of residents on caseloads.
- Performed or oversaw initial patient assessments and evaluated response to treatment interventions.
- Created customized care plans, working with facility staff and families to assess and meet individual needs.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Established and maintained effective communication with staff, physicians and other community departments to promote high quality patient care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
Pediatric School Based Physical Therapy
Pathway, LLC
05.2012 - 05.2015
- Provide physical therapy services in a school setting to children ages 5-17 in order to achieve their academic goals.
- Render physical therapy services to children with varying diagnoses (e.g. Autism, CP, SI, DD)
- Coordinate with teachers, school administrators, health professionals and parents to achieve students optimal level of performance in an academic environment.
- Facilitate the integration of children with special needs into a mainstream academic environment and into the community.
- Ensure timely documentation in Easy IEP of all patient care provided.
Director of Rehabilitation Services
Sava Senior Care
11.2012 - 09.2014
- Company Overview: North Arundel Health and Rehabilitation Center – Glen Burnie, Maryland
- Plan, schedule, direct and oversee entire rehabilitation services for PT, OT and SLP in a 111-bed facility.
- Provide professional support services to rehabilitation center residents.
- Initiate referrals as suitable and appropriate.
- Oversee departmental staff operations, business planning and budget development.
- Track MDS assessments and ensure delivery of services to maintain and achieve RUGs as clinically appropriate.
- Oversee inventory, order processing and distribution of products and services.
- Recruit and orient new rehabilitation staff as needed and required.
- Ensure all services are completed daily to include documentation, billing and payroll.
- Ensure timely response to all Medicare claims associated with reviews and denials.
- Oversee team patient treatment, productivity, and documentation and take appropriate action in order to achieve established company benchmarks.
- Identify staffing needs, requirements, schedules and vacation coverage to ensure adequate staff attends to patient needs.
- Ensure services rendered are compliant with professional and clinical competency standards, state and federal regulatory requirements.
- Achieve monthly company benchmark of $18K+ in Medicare B revenue
- Achieve and maintain monthly team productivity of 88% or above
- Achieve monthly company benchmark for ultra high RUG level of 70%
Staff Therapist
Sava Senior Care
09.2011 - 11.2012
- Staff therapist responsible for patient care/rehab services in a 100-200-bed sub acute facility.
- Support 5 different nursing home facilities throughout Maryland
- Provide coverage for Rehab Program Manager in their absence to include manage staff, schedules, attend managers meetings, communicate with DME vendors, coordinate with MDS and work within IDT.
- Evaluate, screen and provide treatment for long term and short term care residents according to their needs and diagnoses.
- Educate patients, patient families, interdisciplinary team and support staff in patient specific care, precautions, safety and discharge planning with respect to rehabilitation related aspects.
- Administer modalities such as indicated and appropriate.
- Supervise staff physical therapy assistant(s).
- Serve as a patient advocate and liaison between patients, medical staff and administration.
- Maintain and manage daily, weekly progress reports and insurance updates for all patients.
- Perform home evaluations throughout the MD, VA, and DC metropolitan area for patients prior to discharge home.
- Evaluate, assess, research and order DME equipment for patient based on need, discharge and/or living situation.
Assistant Manager - Land and Aquatic Programs
Fairfax County Park Authority
01.2000 - 01.2007
- Plan, coordinate, and support recreation programs in collaboration with the Program DIrector
- Assist in designing, developing, and implementing a variety of community recreation and education programs for different age groups and abilities.
- Manage the day-to-day operations of programs and events, including scheduling, setup, and ensuring safety and effectiveness.
- Recruit, train, coordinate, and supervise paid staff and volunteers involved in programs and park operations.
- Handle administrative tasks such as participant registration, data management, recordkeeping, and assisting with program budget preparation.
- Assist with the promotion and marketing of recreation programs and services to the community.
- Build and maintain effective working relationships with employees, community groups, participants, instructors, and other agencies.
- Prepare administrative reports and documentation required for program evaluation and department operations.
Education
Doctor of Physical Therapy -
Shenandoah University
Winchester, VA01.2009
Bachelor of Arts - Health Sciences
George Mason University
Fairfax, VA2000
Bachelor of Arts - Foreign Languages
George Mason University
Fairfax, VA2000
Skills
- Fluent in Spanish
- Regulatory oversight
- Team leadership
- Professional relationship management
- Risk assessment
- Operational efficiency management
- Oversight of strategic project execution
- Quality Assurance/Performance improvement
- Patient care management
- Cross-functional teamwork
- Case management expert
Certification
- Virginia State PT License # 2305207005
- Virginia Nursing Home Administrator License # VA-1701003067
- American Heart Association Basic Life Support for Healthcare Providers (CPR & AED)
Languages
Spanish
Native or Bilingual
Timeline
Assistant Director of Continuing Care – Nursing Home Administrator
Erickson Living
12.2018 - Current
Interim Resident Life Director
Erickson Senior Living
07.2018 - 12.2018
Nursing Home Administrator-in-Training
Erickson Senior Living
09.2017 - 09.2018
Director of Rehabilitation Services
Erickson Senior Living
02.2015 - 09.2017
Director of Rehabilitation Services
Sava Senior Care
11.2012 - 09.2014
Pediatric School Based Physical Therapy
Pathway, LLC
05.2012 - 05.2015
Staff Therapist
Sava Senior Care
09.2011 - 11.2012
Assistant Manager - Land and Aquatic Programs
Fairfax County Park Authority
01.2000 - 01.2007
Doctor of Physical Therapy -
Shenandoah University
Bachelor of Arts - Health Sciences
George Mason University
Bachelor of Arts - Foreign Languages
George Mason University
Awards
Leader of the Year, Greenspring Nominee, 2017
Outstanding Alumni, Shenandoah University, Division of Physical Therapy- 2019
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