Karen Hampton
Assistant Director
Lansing,IL
Summary
Dynamic leader with a proven track record at Oak-Leyden, excelling in team leadership and policy adherence. Spearheaded recruitment and diversity training initiatives, enhancing staff quality and fostering inclusivity. Recognized for implementing effective conflict resolution strategies, significantly improving team collaboration and resident satisfaction. Committed to operational excellence and empathetic communication.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Director
Oak-Leyden
02.2024 - Current
- Oversaw the recruitment, hiring, and onboarding process for new staff to maintain a high-quality staff.
- Implemented safety protocols to ensure the well-being of residents and staff members alike.
- Managed payroll documentation for department with approval over time cards and leave.
- Promoted a culture of inclusivity by implementing diversity training programs among staff members.
- Conducted regular inspections of facilities, identifying areas for improvement or maintenance needs.
- Collaborated with residential team to maximize effective and efficient operations.
- Developed, implemented and monitored residential policies and procedures.
- Contributed to program development and best practices initiatives.
- Implemented effective conflict resolution strategies for resolving issues among staff and managers
- Mentored managers through observation, feedback, and professional development opportunities.
- Streamlined communication between guardians, staff, and stakeholders to foster a collaborative learning environment.
- Oversaw recruitment, hiring, onboarding, performance evaluations, and terminations as needed to maintain an exceptional team of professionals.
Residential Manager
SertomaStar
07.2021 - 10.2023
- Oversaw daily operations within the facility, ensuring that all tasks were completed accurately and on time.
- Coordinated staff schedules efficiently, ensuring adequate coverage for all shifts while minimizing overtime expenses.
- Evaluated employee performance regularly, identifying areas for improvement and developing targeted action plans accordingly.
- Improved resident satisfaction by addressing concerns and implementing necessary changes in residential programs.
- Served as an advocate for residents, ensuring their rights were protected and their voices were heard in matters that affected them directly.
Intake/Human Rights Coordinator
SertomaStar
06.2020 - 06.2021
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
Program Manager for Day Program
Sertoma Star
07.2016 - 06.2020
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Managed cross-functional teams for successful project completion within deadlines and budgets.
Education
Bachelor of Arts - Psychology
Chicago State University
Chicago, IL05-2006
Skills
- Team leadership
- Problem-solving skills
- Empathy in communication
- Policy adherence
Certification
QIDP
CPI Instructor
DSP Trainer
First Aid/CPR
QIDP Trainer
Human Rights
Timeline
Assistant Director
Oak-Leyden
02.2024 - Current
Residential Manager
SertomaStar
07.2021 - 10.2023
Intake/Human Rights Coordinator
SertomaStar
06.2020 - 06.2021
Program Manager for Day Program
Sertoma Star
07.2016 - 06.2020
Bachelor of Arts - Psychology
Chicago State University
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