Karen Hancock
Ft Myers
Summary
Seasoned processing professional prepared for high-stakes environments requiring precision and efficiency. Proven track record of enhancing workflow processes, ensuring data integrity, and maintaining compliance with regulatory standards. Known for fostering team collaboration and flexibility to adapt to evolving needs, with focus on attention to detail and communication skills.
Overview
28
28
years of professional experience
Work History
Sr Processor
Lake Michigan Credit Union
05.2022 - 08.2024
- Handled complex loan scenarios with precision, navigating through challenging situations successfully without compromising turn-around times.
- Supported team members in their tasks, contributing to overall team success.
- Participated in continuous training initiatives, staying up-to-date on relevant regulations, policies, and best practices within the processing field.
- Provided outstanding customer service by promptly addressing inquiries and resolving issues.
- Adhered to strict deadlines for processing applications, ensuring timely approvals and client satisfaction.
- Received and reviewed incoming documents and materials.
- Reduced errors with meticulous attention to detail and thorough review of documentation.
- Utilized strong analytical skills to identify potential risks or discrepancies within processed documents quickly.
- Managed multiple priorities simultaneously, maintaining organization even during peak periods.
- Mastered industry-specific software tools to expedite data entry tasks and reduce manual input errors.
- Collaborated with underwriters and loan officers to ensure smooth transactions, resulting in reduced closing times.
- Established positive relationships with clients based on trustworthiness and open communication channels throughout the entire lending experience.
- Kept up-to-date on industry trends by participating in educational seminars and workshops, applying new knowledge to improve processes further.
- Proactively identified potential issues during file review stages before progressing further into the process pipeline.
- Maintained high levels of data security by adhering to strict data protection policies.
- Improved client satisfaction by ensuring timely and accurate processing of requests.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Organized and detail-oriented with a strong work ethic.
Sr. Processor
Celebrity Home Loans
09.2019 - 01.2022
- Review files for completeness and accuracy
- Calculate income, review credit and assets
- Update file where needed
- Run AUS before submitting a file to underwriting
MORTGAGE PROCESSOR
PRMG
06.2017 - 07.2019
- Work closely with the MLO, Assistant, Builders, Realtors and all other parties involved in the transaction
- Review file for completeness and accuracy so underwriting can make an approval determination
- Run DU prior to submitting to underwriting and follow up with needs
- Review any needs with the MLO and Assistant
- Obtain and review all Title Work
- Request corrections if needed
- Lock Rates
- Encompass trained and familiarity
Mortgage Processor
Mortgage One, Inc
07.2016 - 06.2017
- Work closely with the MLO, Assistant, Builders, Realtors and all other parties involved in the transaction
- Review file for completeness and accuracy so underwriting can make an approval determination
- Run DU prior to submitting to underwriting and follow up with needs
- Review any needs with the MLO and Assistant
- Disclose and re-disclose the LE’s and Prelim TRID required CD
- Order MI
- Obtain and review all Title Work
- Request corrections if needed
- Encompass trained and familiarity
MLO Assistant/Processor
Annie Mac
05.2015 - 06.2016
- Work closely with the MLO to insure the files are complete for an underwriting determination
- Contact borrowers to obtain any needed documentation
- Update Realtors with status of loan approval
- Disclose and re-disclose the LE and Prelim TRID required CD
- Order property and Mortgage Insurance as needed
- Obtain and review all Title work
- Encompass trained
Cosmetic Sales
Dillards
07.2007 - 11.2011
- Greet customers and ascertain what each customer wants or needs
- Describe merchandise and describe what the product does
- Recommend and select merchandise based on a customer’s needs and desires
- Maintain Accurate records for each customer
- Inventory stock and requisition new stock
- Arrange and display merchandise to promote sales and events
- Open and close cash registers, performing task such as counting money and balancing drawers
Licensed Broker
Zinnia Financial
09.2005 - 07.2007
- Interview loan applicants to obtain personal and financial data to complete the loan application
- Assemble and compile documents for loan closings such as Title, insurance and surveys
- Review all documentation to insure qualification
- Update Realtors with status of loan approval
- Answer questions and advise customers regarding loan status
- Contact customers by phone or in person concerning acceptance or rejection of loan application
- Present loan repayment schedules to customers
- Submit loan application with recommendation to underwriting
Processor
Florida Mortgage Trust, LLC
02.1999 - 09.2005
- Verify and examine information and accuracy of loan applications
- Assemble and compile documents for loan closings such as Title, insurance and surveys
- Contact credit bureaus, employers and other sources in order to check applicants credit and income
- Update Realtors with status of loan approval
- Answer questions and advise customers regarding loan status
- Contact customers with any items needed for underwriting to make a loan approval determination
- Enter loan through automated underwriters such as DU and LP for loan pre-approval
- Submit loan application with recommendation to underwriting
Junior Underwriter
RADIAN
01.1997 - 12.1998
- Review all loans received from brokers for accuracy prior to submitting to Sr Underwriter for loan approval
- Submit all loans to automated underwriting through DU or LP for approval prior to submitting to Sr
- Underwriter
- Answers questions and advise brokers regarding loan status
- Clear underwriting conditions for clear to close and forward loan to the closing department
- File and maintain accurate loan records
- Request MI if needed
Education
Skills
- Exceeded sales goals
- Workflow management
- Expert communication
- Software expertise
- Teamwork and collaboration
- Customer service
- Attention to detail
- Critical thinking
- Data entry
- Credit history review
- Compliance monitoring
Languages
English
Timeline
Sr Processor
Lake Michigan Credit Union
05.2022 - 08.2024
Sr. Processor
Celebrity Home Loans
09.2019 - 01.2022
MORTGAGE PROCESSOR
PRMG
06.2017 - 07.2019
Mortgage Processor
Mortgage One, Inc
07.2016 - 06.2017
MLO Assistant/Processor
Annie Mac
05.2015 - 06.2016
Cosmetic Sales
Dillards
07.2007 - 11.2011
Licensed Broker
Zinnia Financial
09.2005 - 07.2007
Processor
Florida Mortgage Trust, LLC
02.1999 - 09.2005
Junior Underwriter
RADIAN
01.1997 - 12.1998
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