Karen Harcum
Philadelphia,PA
Summary
To Obtain a Parttime Call Center / Telephone Operator Position. Description of my perfect job: To secure a part time position that will enable me to use my 30 years of successful experience as a retired Bell Atlantic/Verizon employee. I am trained in providing excellent customer service. In addition, flexible part-time hours, fair wages, and a motivating atmosphere in the workplace are desired.
Knowledgeable [Desired Position] with solid foundation in customer service and problem resolution. Proven track record of improving customer satisfaction through effective communication and efficient service. Demonstrated ability to handle high volumes of inquiries while maintaining positive attitude and attention to detail.
Overview
52
52
years of professional experience
1
1
Certification
Work History
Quality Community Healthcare Inc.
02.2011 - 12.2022
- Medical and Dental Front Desk Office Manager
- Managed the daily operations of the Front Desk Staff and patient relations.
Innovative Underwriters Insurance
07.2003 - 09.2011
Service Representative
Bell Atlantic / Verizon
08.1970 - 11.2000
- Customer Service Representative in the Bell Atlantic/Verizon business office.
- Responded to telephone inquiries to resolve issues associated with setting up new service, billing, and repair requests from our customers.
- Directory Assistant Operator
- Telephone Operator managing inbound directory aid calls from customers.
Education
Associate degree - Business Administration and Computer Science
Pierce College
Philadelphia, Pa, US05.1999
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Kensington High School
Philadelphia, Pa, US06.1970
Skills
- Customer support
- Customer relations
- Organization
- Complaint handling
- Customer relationship management
- Schedule management
- Payment acceptance
- Active listening
- Appointment scheduling
- Call center operations
- Call management
- Scheduling
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Certification
- Sales Manager Certificate
Timeline
Quality Community Healthcare Inc.
02.2011 - 12.2022
Innovative Underwriters Insurance
07.2003 - 09.2011
Service Representative
Bell Atlantic / Verizon
08.1970 - 11.2000
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Kensington High School
Associate degree - Business Administration and Computer Science
Pierce College