Karen Hartmann
LVN
New Braunfels,TX
Summary
Adept at medication administration and fostering HIPAA compliance, significantly enhanced patient care and operational efficiency across roles, notably at Christus Santa Rosa Hospital. My expertise in geriatric care and vital signs monitoring, combined with a proven ability to streamline processes, has consistently improved patient outcomes and satisfaction.
Overview
40
40
years of professional experience
1
1
Certification
Work History
Licensed Vocational Nurse
Terri Horan, MD
New Braunfels, Tx
06.2007 - Current
- Acted as a trusted liaison between patients, families, and healthcare providers for clear communication of medical information.
- Provided exceptional patient education, promoting adherence to prescribed treatment plans and prevention measures.
- Educated patients, families and caregivers about conditions and treatments.
- Observed and assessed patients to identify concerning symptoms.
- Administered medications and topic treatments to address patient symptoms.
- Responsible for giving medications and wound treatment or assessment to 65 patients on the skilled side of the home or 50 to the residential side. Assisted with feeding patients on the skilled side.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Office Manager, LVN
Terri Horan, MD
New Braunfels, Texas
06.2007 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Cleared $100,000 in denied claims, un-processible claims and make sure correct allowed amount was received.
Insurance Specialist and LVN
Dr.Tilly & Dr. Rossbach
New Braunfels, Texas
09.2003 - 08.2005
- Enhanced customer satisfaction by addressing insurance-related inquiries and resolving issues promptly.
- Processed eligibility and benefits verification and authorization requests.
- Followed up on denials, late payments, extensions and other special circumstances. Cleared $250,000 in unpaid claims.
- Tracked pending authorizations to resolve discrepancies and avoid revenue loss.
- Resolved discrepancies in insurance payments by collaborating with carriers.
- Reduced claims processing time by effectively collaborating with adjusters, claimants, and internal departments.
- Expedited resolution of disputed claims through effective negotiation with claimants, attorneys, or third-party carriers.
- Followed up on denials, late payments, extensions and other special circumstances.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Education
No Degree - Vocational-Technical Education
New Braunfels School of Vocational Nursing
New Braunfels, TX09-1980
Skills
- Medication Administration
- Vital signs monitoring
- Catheter Care
- Patient Care
- Clinical judgment
- Infection Control
- Patient Assessment
- Medical examination
- Reporting and documentation
- Wound Care
- Claims filing
- Claim appeals
- Reconcile payments received
- Verifying Insurance
- Collecting contracted rates for patient visits
Certification
- Licensed Practical Nurse (LPN) -
- Texas Board of Nursing.
Languages
English
German
Limited Working
Spanish
Limited Working
Timeline
Licensed Vocational Nurse
Terri Horan, MD
06.2007 - Current
Office Manager, LVN
Terri Horan, MD
06.2007 - Current
Insurance Specialist and LVN
Dr.Tilly & Dr. Rossbach
09.2003 - 08.2005
No Degree - Vocational-Technical Education
New Braunfels School of Vocational Nursing
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