Summary
Work History
Education
Skills
Affiliations
Timeline
OfficeManager

Karen Hassel

Albuquerque,New Mexico

Summary

Experienced Team Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented collaborator and team player with expertise in team leadership. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated leadership expertise, including change management, facilitation, conflict resolution, fundraising, competitive offerings, pricing and market positioning. Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation and shop, studio, and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture. Collaborative leader with dedication to partnering with the community, funders, and coworkers to engage and empower constituents and work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Work History

Office Manager

Jeff Pickering CPA
Plano, TX
10.2018 - 11.2021
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Maintained computer and physical filing systems.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Updated reports, managed accounts and generated reports for company database.
  • Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns.
  • Delivered performance reviews, recommending additional training or advancements.

Regional Manager

Ohio History Connection
Columbus, Ohio
04.2009 - 09.2018
  • Built sustained relationships with site partners, helping them to develop the type of support needed so they could build strong local, state and national level support
  • Develop, initiate, lead, and track projects and communications between OHC and 25 of 51 sites
  • Engaged with elected officials across the state representing the communities in which my sites reside, and on the local, state and national level.
  • Facilitated planning projects which involved creating dialog, collecting input and sometimes consensus from two or more levels of stakeholders. Wrote plans.
  • Plan and produce programs for important anniversaries or events, with an eye for expanding community pride and stakeholder base
  • Guide to or provide the site organizations the resources relevant to their situations.

Owner

Franklin Studios
Columbus, OH
03.1998 - 09.2018
  • Assessed condition of artifacts, and created museum mounts for public permanent displayWorked with team to develop exhibit content, community engagement and visitor satisfaction, and exhibit maintenance protocols
  • Trained and motivated employees to perform daily business functions.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
  • Established foundational processes for business operations.
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Introduced new methods, practices and systems to reduce turnaround time.
  • Aligned branding initiatives and sales strategies with client goals.

Instructor

Various Sources
, Ohio
03.1991 - 03.2018
  • Evaluated and revised lesson plans and course content to achieve student-centered learning.
  • Applied various teaching aids to minimize learning gaps and instruct and motivate students.
  • Used learning assessments to regularly monitor student understanding of class concepts and materials.
  • Improved student performance by defining clear goals and communicating performance metrics.
  • Observed and adopted new techniques from skilled instructors and lecturers.
  • Optimized learning plans based on student performance and feedback.
  • Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
  • Promoted classroom safety, collaboration and best practices.

Fabrications Manager

Ohio History Connection
Columbus, Ohio
03.2000 - 03.2009
  • Accomplished multiple tasks within established timeframes for carpenter shop and fabrication studio, creating and installing museum exhibits.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Kept detailed records of daily progress to identify and correct areas needing improvement.
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
  • Maintained professional, organized and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.

Exhibit Specialists/Designer

Ohio History Connection
Columbus, Ohio
03.1992 - 03.2000
  • Maintained and inspected over 60 exhibits, related graphics and artifacts and content to preserve quality.
  • Delivered technical support for events, functions and other activities to assist departments throughout facility.
  • Worked with members of maintenance team to create and/or maintain exhibits across the state.
  • Organized and attended meetings to discuss project status and brief new projects.
  • Produced detailed rough drafts and scale models showcasing set, scenery and property (artifact and physical)demands.
  • Factored concerns such as traffic flow patterns, location limitations and safety issues into every design.
  • Liaised with vendors and suppliers to procure materials and elements not created "in-hours".
  • Collected details about unique features and constraints of each space, as well as potential themes and budget limitations to complete optimal designs.
  • Collaborated on designs to account for specific factors outlined in exhibit planning documents.
  • Devised strategic approaches for highlighting important focal points in each design.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Led projects and analyzed data to identify opportunities for improvement.

Education

Museum Leadership Stucies

Seminar For Historic Administration
Indianapolis, IN
11.2016

Master of Arts - Fine Arts/Sculpture

Ohio State University
Columbus, OH
1992

Bachelor of Arts - Sculpture

New Mexico State University
Las Cruces, NM
1990

Skills

  • Policy and Procedure Modification
  • Report Preparation and Analysis
  • Office Management
  • Staff Training

Affiliations

American Institute for Certified Public Accountants

American Association for State and Local Histories

Timeline

Office Manager

Jeff Pickering CPA
10.2018 - 11.2021

Regional Manager

Ohio History Connection
04.2009 - 09.2018

Fabrications Manager

Ohio History Connection
03.2000 - 03.2009

Owner

Franklin Studios
03.1998 - 09.2018

Exhibit Specialists/Designer

Ohio History Connection
03.1992 - 03.2000

Instructor

Various Sources
03.1991 - 03.2018

Museum Leadership Stucies

Seminar For Historic Administration

Master of Arts - Fine Arts/Sculpture

Ohio State University

Bachelor of Arts - Sculpture

New Mexico State University

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Karen Hassel