KAREN HATFIELD
Atlanta,GA
Summary
Customer-oriented sales professional with many years of experience building relationships, cultivating partnerships, and growing profits. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development, and identifying customer needs to deliver solutions.
Overview
26
26
years of professional experience
Work History
Account Executive-Sales Representative
Innovative Promotions
07.2023 - 12.2024
- Provided exceptional customer service, addressing client concerns promptly and effectively leading to a 15% increase in customer retention.
- Maintained in-depth understanding of products/services and how to effectively communicate their value to potential customers.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Developed a solid pipeline of prospects through diligent research and targeted outreach efforts. Prospected on average 10 new customers a week.
Fine Stationery & Gift Sales Representative
Daniel Richards
09.2019 - 06.2023
- Fostered relationships with customers to expand customer base and retain business.
- Built and maintained strong relationships with 50+ retail partners.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Knowledgeable in the use of visual merchandising techniques to highlight products and boost sales.
- Proficient in designing and organizing attractive product displays that align with brand standards and drive sales.
Southeast Sales Representative
Karen Alweil Studio
08.2016 - 08.2019
- Fostered strong working relationships with customers and vendors.
- Serviced existing accounts as well as established new accounts.
- Recommended changes in services and policy by evaluating sales results.
- Resolved customers complaints by investigating problems, developing solutions and recommending policy changes.
- Operated and maintained a permanent showroom.
Flight Attendant
Delta Airlines
05.1999 - 12.2006
- provided impeccable costumer service while maintaining aircraft and personal safety for every costumer.
- l Costumer Service l Aircraft Safety l Ability to build rapport easily l Culturally Aware l Provide assistance in an emergency situation
Education
BS - Human Services
Northeastern University
Boston, MASkills
- Customer Service
- Reliable
- Relationship-building
- Client account management
- Inside and outside sales
- Product and service knowledge
- Market trends
- Performance tracking
- Network development
Timeline
Account Executive-Sales Representative
Innovative Promotions
07.2023 - 12.2024
Fine Stationery & Gift Sales Representative
Daniel Richards
09.2019 - 06.2023
Southeast Sales Representative
Karen Alweil Studio
08.2016 - 08.2019
Flight Attendant
Delta Airlines
05.1999 - 12.2006
BS - Human Services
Northeastern University
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