Karen Hatten
Mansfield,TX
Summary
Driven nursing student working towards BSN and BAAS, equipped with extensive experience in hospitality leadership and customer service. Aims to gain hands-on clinical experience while supporting healthcare teams in delivering superior patient care. Distinguished by adaptability, professionalism, and outstanding interpersonal skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
General Manager
Hampton Inn & Suites
Duncanville, TX
06.2023 - Current
- Oversees hotel operations, including hiring, budgeting, guest satisfaction, and quality control.
- Leads and trains staff to deliver exceptional customer service.
- Addresses guest concerns promptly with empathy and a focus on resolution.
- Handles emergencies and high-pressure situations calmly and effectively.
Assistant General Manager
Holiday Inn
Fort Worth, TX
02.2020 - 05.2023
- Managed a 143-room hotel with a restaurant, bar, and meeting space.
- Supported general operations, finance, staffing, and service quality.
- Responded to guest issues and online reviews with professionalism.
- Analyzed performance metrics, including occupancy and satisfaction data.
Sales Catering Manager
Holiday Inn
Fort Worth, TX
01.2019 - 02.2020
- Booked and managed events with a focus on client satisfaction and smooth execution.
- Maintained accurate records and billing.
- Collaborated with food & beverage and event coordination teams.
Sales Coordinator
Holiday Inn
Fort Worth, TX
01.2018 - 01.2019
- Handled administrative and client support duties for the sales team.
- Coordinated site tours, reports, and event preparation.
Front Desk Agent
Holiday Inn
Fort Worth, TX
06.2017 - 01.2018
- Booked reservations, addressed guest concerns, and scheduled special services.
Shift Manager
Smashburger
Plano, TX
11.2016 - 01.2018
- Managed guest service, cash handling, and team operations in a fast-paced environment.
Education
Bachelor of Science - Nursing
Arizona College of Nursing
Dallas, TX12.2026
Bachelor of Applied Arts and Sciences - Health Services Administration
Texas A&M University
Commerce, TX08.2025
Skills
- Patient-focused service
- Interpersonal communication
- Crisis management
- Time management
- Documentation and reporting
- HIPAA compliance
- Conflict resolution
- Team leadership
- Staff training
- Budget oversight
- Quality assurance
- Client satisfaction
- Event coordination
- Transferable hospitality skills
- High-stress environment management
Certification
- Basic Life Support (BLS), Current
- TABC Certified
- Food Handler Certification
Timeline
General Manager
Hampton Inn & Suites
06.2023 - Current
Assistant General Manager
Holiday Inn
02.2020 - 05.2023
Sales Catering Manager
Holiday Inn
01.2019 - 02.2020
Sales Coordinator
Holiday Inn
01.2018 - 01.2019
Front Desk Agent
Holiday Inn
06.2017 - 01.2018
Shift Manager
Smashburger
11.2016 - 01.2018
Bachelor of Science - Nursing
Arizona College of Nursing
Bachelor of Applied Arts and Sciences - Health Services Administration
Texas A&M University
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