Summary
Overview
Work History
Education
Skills
Timeline
Generic

Karen Helisek

Jerome

Summary

Dynamic retail professional with extensive experience at Home Depot, excelling in cash management and employee relations. Proven track record in training and mentoring staff, enhancing team performance, and implementing process improvements that boost operational efficiency. Skilled in store organization and customer relations, committed to delivering exceptional shopping experiences.

Overview

10
10
years of professional experience

Work History

Merchandise Associate

Home Depot
05.2021 - Current
  • Assisted in organizing merchandise displays to enhance product visibility.
  • Learned inventory management systems for accurate stock tracking and replenishment.
  • Supported team in maintaining cleanliness and organization of sales floor and storage areas.
  • Engaged with customers to provide product information and improve shopping experience.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Updated signage and price tags to reflect current sales.

Human Resources Manager

Home Depot
03.2018 - 05.2021
  • Developed and implemented recruitment strategies to attract top talent across various departments.
  • Streamlined onboarding processes, enhancing new hire training and integration experience.
  • Managed employee relations, resolving conflicts and fostering a positive workplace culture.
  • Conducted performance evaluations, providing constructive feedback to improve employee productivity.
  • Collaborated with management to design and implement employee engagement initiatives.
  • Managed complex benefits administration, ensuring accurate enrollment and timely processing of claims.
  • Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
  • Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.

Front End Supervisor

Home Depot
08.2017 - 03.2018
  • Supervised daily operations, ensuring team adherence to safety and quality standards.
  • Trained and mentored staff, fostering skill development and enhancing team performance.
  • Implemented process improvements that streamlined workflow and reduced operational delays.
  • Coordinated inventory management, optimizing stock levels to meet customer demand efficiently.
  • Led cross-departmental initiatives to enhance communication and collaboration among teams.
  • Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
  • Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.
  • Promoted a safe working environment by enforcing safety guidelines among team members consistently.

Millwork Supervisor

Home Depot
08.2016 - 08.2017
  • Supervised production schedules, ensuring timely completion of millwork projects.
  • Led team in executing custom millwork designs, enhancing product quality and craftsmanship.
  • Mentored junior staff on best practices for machinery operation and safety protocols.
  • Implemented process improvements, reducing waste and increasing operational efficiency.
  • Analyzed workflow processes, identifying bottlenecks and recommending solutions for enhanced productivity.
  • Conducted regular performance evaluations providing constructive feedback aimed at enhancing individual skills development.
  • Reviewed blueprints thoroughly, ensuring accurate measurements were taken before commencing fabrication works.
  • Developed strong relationships with clients to ensure repeat business and ongoing collaboration on future projects.
  • Ensured workplace safety through regular inspections, equipment maintenance, and adherence to OSHA regulations.
  • Inspected completed work to verify quality standards and compliance with criteria.

Head Cashier

Home Depot
11.2015 - 08.2016
  • Supervised cash handling operations, ensuring accuracy and adherence to company policies.
  • Trained and mentored new cashiers on register systems and customer service protocols.
  • Implemented efficient cash management procedures, reducing discrepancies by proactive monitoring.
  • Analyzed transaction reports to identify trends and enhance operational efficiency.
  • Resolved customer inquiries and issues swiftly, enhancing overall customer satisfaction levels.
  • Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
  • Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
  • Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.

Education

High School Diploma -

Northwest High School
Jackson, MI
05-1992

Skills

  • Retail experience
  • Store organization
  • Cash management
  • Planogram execution
  • HR policies and procedures
  • Employee relations
  • Microsoft office proficiency
  • Training and mentoring
  • Customer relations
  • Finishing techniques
  • Problem-solving skills
  • Cash register operation
  • Workflow management

Timeline

Merchandise Associate

Home Depot
05.2021 - Current

Human Resources Manager

Home Depot
03.2018 - 05.2021

Front End Supervisor

Home Depot
08.2017 - 03.2018

Millwork Supervisor

Home Depot
08.2016 - 08.2017

Head Cashier

Home Depot
11.2015 - 08.2016

High School Diploma -

Northwest High School