Karen Heller
Audubon, Pa ,PA
Summary
Proven administrative professional with a track record of streamlining operations and enhancing efficiency at Gulick Realestate Company. Excelled in document management and multi-line phone proficiency, demonstrating exceptional organizational skills and a keen ability to foster professional relationships. Achieved significant improvements in daily operations, leveraging strong problem-solving abilities and a collaborative approach to support executive management and staff.
Overview
2010
2010
years of professional experience
1
1
Interested in lastest fashion, beauty products, hair styles
Work History
Administrative Assistant
Gulick Realestate Company
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Established administrative work procedures to track staff's daily tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Volunteered to help with special projects of varying degrees of complexity.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Performed research to collect and record industry data.
- Managed filing system, entered data and completed other clerical tasks.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Cashier
Super Fresh
03.1977 - 09.1996
- Greeted customers entering store and responded promptly to customer needs.
- Restocked and organized merchandise in front lanes.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked flexible schedule and extra shifts to meet business needs.
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Built relationships with customers to encourage repeat business.
- Processed refunds and exchanges in accordance with company policy.
- Operated cash register to record transactions accurately and efficiently.
- Learned duties for various positions and provided backup at key times.
- Performed cash, card, and check transactions to complete customer purchases.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Used POS system to enter orders, process payments and issue receipts.
- Handled cash with high accuracy and took care to check bills for fraud.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Worked with floor team and managers to meet wide range of customer needs.
Title Coordinator
Long & Foster Real Estate Inc - Art Herling Team
01.2002 - 06.2009
- Analyzed legal documents and identified pertinent issues for clients.
- Communicated with customers to resolve common title issues.
- Calculated and remitted state sales tax, service, and other charges.
- Maintained confidentiality and security of personal information to protect customer privacy and prevent identity theft.
- Collected taxes and fees, submitted payments and issued receipts.
- Audited and reviewed title documents for accuracy and compliance with state and federal regulations.
- Developed and maintained relationships with title companies, lenders and other stakeholders to facilitate smooth transactions.
- Conducted comprehensive title searches to maintain accuracy and compliance of real estate transactions.
- Utilized various online databases and public land records to verify ownership information.
- Researched ownership interests and liens on real estate properties.
- Examined land records and identified potential problems with title search results.
- Analyzed title documents to identify potential issues and resolve any discrepancies.
- Drafted title abstracts and legal documents for real estate transactions.
- Examined and verified Number titles weekly.
- Assisted in preparation of title insurance policies and title commitments.
- Created legal documents such as deeds, mortgages and leases based on title search results.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Makeup Artist
David Arnold Salon
06.1979 - 08.1983
- Sanitized makeup tools to avoid spread of infection.
- Scheduled onsite and offsite makeup appointments for clientele.
- Applied makeup in accordance with clothing style.
- Conducted consultations to understand client's desired look.
- Kept up-to-date with style industry standards, trends, and techniques to provide optimal aesthetics services to every client.
- Prepared skin for makeup application by cleaning, moisturizing and priming.
- Demonstrated and explained use of different beauty products to educate customers.
- Assessed customer skin tone and complexion to determine appropriate products and materials to use.
- Provided pre- and post-service consultations to accurately assess clients' needs.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Demonstrated thorough knowledge of all salon products and services.
- Developed loyal following of clients by providing high-quality services.
- Attended hair shows, classes and seminars to stay up-to-date on latest trends.
- Maintained regular client list and successfully handled walk-in customers.
Nail Technician Assistant
David Arnold Salon
06.1979 - 08.1983
- Responded to customer requests and concerns about gel application and nail art designs.
- Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
- Prepared nail beds and cuticles, shaped nails and applied polish.
- Communicated effectively with management concerning important customer issues.
- Applied manicures and pedicures following color and style preference of client to enhance aesthetics and groom nails.
- Kept tidy and organized area to comply with cleanliness standards.
- Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
- Oversaw schedule to manage appointments of new and existing clients.
- Offered advice and recommended products to improve and maintain nails.
- Used acrylics, gels and glitters to create custom nail art designs for clients.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Cleaned and sanitized tools and equipment before each client.
- Treated, prepared, and maintained clients' nails on both hands and feet.
- Followed proper safety and sanitation guidelines while performing nail services.
- Collaborated with other members of salon staff to provide amazing client experience.
- Executed pedicures and manicures using professional quality products and tools.
- Offered personalized services according to needs and preferences.
- Educated clients on proper use of salon products.
- Shaped and smoothed nails and extensions using tools such as files and rotary abrasive wheels.
- Inspected nails for signs of health-related issues or fungus and made recommendations accordingly.
- Assisted customers in selecting and applying appropriate nail colors.
- Grew repeat client base through effective marketing and customer service.
- Recorded weekly supply and inventory needs and made regular orders for replenishment.
- Performed detailed trimming, filing and other nail services.
- Kept client's nails in great condition and offered advice on maintaining manicures.
- Provided clients with advice and education on best nail care practices.
- Demonstrated dynamic customer service by responding to customer inquiries.
- Practiced highest standards of sanitation and sterilization of salon equipment.
- Administered polishes, creams and cuticle oils.
Clerk
Montgomery County Court House
06.1977 - 03.1979
- Maintained filing system and organized customer documents for easy retrieval of information.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Edited documents to keep company materials free of grammar errors
- Promptly received and forwarded incoming communications, such as phone calls, and letters, to appropriate staff.
- Assisted with onboarding of new employees.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Supported staff on special assignments and ads
Education
Graduated -
Bishop Kendrick High School
Norristown, PA06.1977
Skills
- Check processing
- Research
- Mail handling
- Letter preparation
- Scheduling
- Memo preparation
- Reception oversight
- Records retrieval
- Filing
- Meeting planning
- Multi-line phone proficiency
- Recordkeeping
- Inventory systems
- Document management
- Paperwork drafting
- Data entry documentation
- Microsoft PowerPoint
- Records management systems
- Program files maintenance
- Team collaboration
- Document preparation
- Verbal communication
- Mail distribution
- Document control
- Spreadsheet management
- Calendaring
- Expense reporting
- Multi-line telephone systems
- Business writing
- Social media
- Report writing
- Staff management
- Documentation and reporting
- Highly organized
- Performance improvement
- Microsoft
- Coordination
- Executive management support
- Back office operations
- Account management
- Transporting files
- Proofreading
- Computer skills
- Credit and collections
- OSHA compliance
- Report transcription
- Meticulous attention to detail
- Travel administration
- Administrative improvement
- Document conversion
- Meeting logs management
- Cash deposit preparation
- Task prioritization
- Presentation design
- Medical terminology
- Relationship building
- Strong problem solver
- Supervising staff
- Internal communications
- Email management
- Document retrieval
- Office equipment maintenance
- Administrative operations
- Resourceful
- Professional communication
- Scheduling and calendar management
- Risk management
- Program file distribution
Timeline
Title Coordinator
Long & Foster Real Estate Inc - Art Herling Team
01.2002 - 06.2009
Makeup Artist
David Arnold Salon
06.1979 - 08.1983
Nail Technician Assistant
David Arnold Salon
06.1979 - 08.1983
Clerk
Montgomery County Court House
06.1977 - 03.1979
Cashier
Super Fresh
03.1977 - 09.1996
Administrative Assistant
Gulick Realestate Company
Graduated -
Bishop Kendrick High School
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